Greg Melino | Page 3

My car didn’t show any of the problems I took it in for, but the customer service was wonderful. I did not feel like my problems were being brushed to the side. There were many suggestions to further test t but the customer service was wonderful. I did not feel like my problems were being brushed to the side. There were many suggestions to further test the problems on my end as well. More

by audreykd2 Verified Customer Verified Customer

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First, my service advisor Matt Melino was great about keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated keeping in communication with me during the 2+ weeks my car was there while they tried to find what was causing the problem. And I sure appreciated the loaner vehicle during that time! I wish the service techs had done a better job of cleaning up after themselves. However, once that oversight was brought up the Vision president called me himself! They picked the car back up and did a beautiful detailing job and it looks like a brand new car. It seems that Vision really cares about their customers' happiness. More

by Vika Verified Customer Verified Customer

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Very fast reliable great customer service took care of all my needs. Great at following up. all my needs. Great at following up. More

by Junenjess Verified Customer Verified Customer

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They seem to solve my sport sonata problems! !! No problems every time, I had an issue with a 2018 sport sonata! Very Pleased!!! !! No problems every time, I had an issue with a 2018 sport sonata! Very Pleased!!! More

by LSTROMAN720 Verified Customer Verified Customer

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While the dealership is in a major renovation with minimal customer facilities including indoor restrooms the service staff continues to provide exemplary customer focus and service! The only missing minimal customer facilities including indoor restrooms the service staff continues to provide exemplary customer focus and service! The only missing perk that numerous customers appreciated while vehicle shopping and waiting for vehicle service was "popcorn machine"! More

by rcbhoa Verified Customer Verified Customer

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I couldn’t be happier with the service here. Everyone is so kind and helpful. Brandon is such a blessing to me. I am very pleased with all the service members and their kindness towards me. Everyone is so kind and helpful. Brandon is such a blessing to me. I am very pleased with all the service members and their kindness towards me. I will continue to be part of Hyundai for a very long time. More

by christinacarducci Verified Customer Verified Customer

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NEVER BRING YOUR CAR HERE FOR SERVICE. I purchased a Hyundai Palace Limited from the Webster location with every possible warranty and add-on they offer and I bring it to the Henrietta loc I purchased a Hyundai Palace Limited from the Webster location with every possible warranty and add-on they offer and I bring it to the Henrietta location for service. The first time I brought it in for an oil change, THEY RIPPED MY LEATHER SEAT! It took me nearly a week to get in touch with an actual person since their phone number just rings and goes to voicemail 100% of the time. Once I finally got a callback all they could do is deny it. Well, since I purchased the oil change package with the car, I brought it back again for another oil change, and this time THEY CRACKED AND BENT THE TRIM PANEL ON THE BOTTOM OF THE DRIVER SIDE DOOR. At this point I still can’t get in touch with a human and all I get is voicemail. Do yourself a favor. Do not buy a car from them and definitely do not have one service here! More

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The customer service is professional and kind and the service department works with you to schedule a time that is most convenient. service department works with you to schedule a time that is most convenient. More

by bsera1 Verified Customer Verified Customer

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I've no longer an employee but still a customer for the service department! & that reason is because this GUY RIGHT HERE!! Matt is the best advisor, he's knowledgeable. Tylor, Matt, and Matt are the best t service department! & that reason is because this GUY RIGHT HERE!! Matt is the best advisor, he's knowledgeable. Tylor, Matt, and Matt are the best thing to happen to this Location. Stems from the leadership in the service department by Greg. Sadly I chose the wrong side of the business but greatful to have worked with these fellas. More

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The service was very nice and timely. Will come back again. Good good car serivce . Will come back again. Good good car serivce . More

by LORENEB066 Verified Customer Verified Customer

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