Greg Melino | Page 4

Evan is a fantastic salesman and a true asset to Vision Henrietta. He went above and beyond to make Linda and I satisfied that we got a very fair deal. Henrietta. He went above and beyond to make Linda and I satisfied that we got a very fair deal. More

by gtreviso.treviso Verified Customer Verified Customer

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Matthew Melino was amazing. He is efficient and knowledgeable. He is a young talented man with a good head on his shoulders. My visit was exceptional and the rest of the team He is efficient and knowledgeable. He is a young talented man with a good head on his shoulders. My visit was exceptional and the rest of the team was great. More

by Anonymous Verified Customer Verified Customer

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Very kind, professional and competent. Very happy with this place. They treat me with such kindness. Very happy with this place. They treat me with such kindness. More

by christinacarducci Verified Customer Verified Customer

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The second worse buying experience I have had at this same dealership never had an issue anywhere else buying a car. Will never buy a car at another vision dealer again and will advise others not to buy same dealership never had an issue anywhere else buying a car. Will never buy a car at another vision dealer again and will advise others not to buy there either. They have really sneaky workers putting stuff in contracts u didn’t know anything about really bad business More

by LEOKRYSTLEB Verified Customer Verified Customer

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Service was excellent from both Greg and Tylor both worked around the situation in very professional way. worked around the situation in very professional way. More

by siqbalmd Verified Customer Verified Customer

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Have purchased 3 vehicles from this dealership and used their service department over the past 17 years. Everyone at this location has been friendly and helpful. Never a bad experience. Highly recommend th their service department over the past 17 years. Everyone at this location has been friendly and helpful. Never a bad experience. Highly recommend this Vision Hyundai location. More

by BHOFFERE Verified Customer Verified Customer

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This is the second car I bought. At vision Hyundai in henrietta. They are always so nice and thorough. The service department is great to At vision Hyundai in henrietta. They are always so nice and thorough. The service department is great to More

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Matthew lied that the drive testing was about 1 hour but the car was in the backyard standing for two hours I made an appointment online and your store texted me for confirmation but the system did not show the car was in the backyard standing for two hours I made an appointment online and your store texted me for confirmation but the system did not show up for my appt upon my arrival. The multi-point inspection was done but they did not top off all liquids-another lie! What a huge disappointment! I missed the team at your store 5 years ago and I have been a customer at your store since 2001 and the old team was gone! More

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Service Matt service manager and Barry technician are the reason I keep buying and serving my Hyundais the reason I keep buying and serving my Hyundais More

by CWALTER Verified Customer Verified Customer

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On day of picking the new car. The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addres The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addressed. The car detailers at the time they were prepping the car for delivery should have brought it to the attention of a sales manager to put a hold on the delivery until it was resolved. Extensive scratches were present on the driver door, rear passenger door as well as hood area. Once the car was finally completed with repairs I was called in the am and advised the car was ready for pick-up. I arrived at 1pm to find the salesperson that sold me the car quit. I reported to the service department who then sent me to the cashiers desk then back to the service department only to be advised they didn’t have the car onsite as it was still in Greece at the paint shop. It was apparent that no one had a clue! I ultimately left with high blood pressure and very angry. Later in the pm a representative from the dealer delivered the car to me directly. The car was filthy with paint dust all over the car and the hood scratch was still heavily present. I did send photos to a sales manager. My wife also pointed out that the sparkle in the paint that the car had, didn't have the sparkles on the two doors repainted so for her perfectionist eyes it stands out. Overall the experience was a nightmare. I have yet to receive an apology from the dealership or an offer for any resolve or compensation. What I got was a new car with non matching repainted doors and a hood scratch. The learning is: Never take a car on delivery that isn’t perfect in all respects. You’re better off holding out and either wait for correction or go to another dealer. I have bought a lot of cars over the years. I will say Vision Hyuandai Henrietta is definitely not a a Kitty Vanbortle, or Bob Johnson. We have bought cars from Vision Kia and had a wonderful experience at both East Rochester and Cananadaigua. More

by Jody Michael W Verified Customer Verified Customer

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