Greg Melino | Page 5

Service Matt service manager and Barry technician are the reason I keep buying and serving my Hyundais the reason I keep buying and serving my Hyundais More

by CWALTER Verified Customer Verified Customer

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On day of picking the new car. The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addres The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addressed. The car detailers at the time they were prepping the car for delivery should have brought it to the attention of a sales manager to put a hold on the delivery until it was resolved. Extensive scratches were present on the driver door, rear passenger door as well as hood area. Once the car was finally completed with repairs I was called in the am and advised the car was ready for pick-up. I arrived at 1pm to find the salesperson that sold me the car quit. I reported to the service department who then sent me to the cashiers desk then back to the service department only to be advised they didn’t have the car onsite as it was still in Greece at the paint shop. It was apparent that no one had a clue! I ultimately left with high blood pressure and very angry. Later in the pm a representative from the dealer delivered the car to me directly. The car was filthy with paint dust all over the car and the hood scratch was still heavily present. I did send photos to a sales manager. My wife also pointed out that the sparkle in the paint that the car had, didn't have the sparkles on the two doors repainted so for her perfectionist eyes it stands out. Overall the experience was a nightmare. I have yet to receive an apology from the dealership or an offer for any resolve or compensation. What I got was a new car with non matching repainted doors and a hood scratch. The learning is: Never take a car on delivery that isn’t perfect in all respects. You’re better off holding out and either wait for correction or go to another dealer. I have bought a lot of cars over the years. I will say Vision Hyuandai Henrietta is definitely not a a Kitty Vanbortle, or Bob Johnson. We have bought cars from Vision Kia and had a wonderful experience at both East Rochester and Cananadaigua. More

by Jody Michael W Verified Customer Verified Customer

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They are very racist, and keeping their customers safe is not their 1st priority. They also are very poor and customer service not their 1st priority. They also are very poor and customer service More

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Just purchased my fourth vehicle from Vision Hyundai, 2022 Hyundai Santa Cruz. I was so surprised how quickly they were able to locate the vehicle I wanted and within a week and a half was ready for the 2022 Hyundai Santa Cruz. I was so surprised how quickly they were able to locate the vehicle I wanted and within a week and a half was ready for the delivery. Salesman, Jim Tambe easy to work with and He kept me informed through whole way. I also have another vehicle A Hyundai Sedona hybrid that my wife drives needed some repairs. Greg Milano The service manager at Vision Hyundai has been my go to’s service tech for all my vehicles and I trust no one else and His Service department! It’s easy to write a great recommendation when it comes to Vision Hyundai in Henrietta. Respectfully another satisfied customer, George Bush More

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Greg is the best service manager. We have been buying and leasing cars from vision Hyundai in henrietta since 2003. The main reason we're still there is greg. Very honest and sweet We have been buying and leasing cars from vision Hyundai in henrietta since 2003. The main reason we're still there is greg. Very honest and sweet. Wouldn't go any place else More

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Matthew made my day today! He had service tech change my oil & put air in my tires in 10 minutes! Who does that?! Matthew is extremely polite, kind & always has my back. He's a He had service tech change my oil & put air in my tires in 10 minutes! Who does that?! Matthew is extremely polite, kind & always has my back. He's a good guy. This is my 4th Hyundai in 9 years. Dear God/Goddess let there be 10 more cars in next 20 years. SallyAnn More

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Outstanding service everyone very helpful. Makes sure you get some coffee while you wait, work done quickly. you get some coffee while you wait, work done quickly. More

by JEANRRACCT Verified Customer Verified Customer

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great experience in the service department. Was in and out very quickly Matt Melino was amazing out very quickly Matt Melino was amazing More

by Anonymous Verified Customer Verified Customer

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Delicious takeout all the parts were yummy and well lubed esp the cashier lady hoho. esp the cashier lady hoho. More

by DPOLLACK007 Verified Customer Verified Customer

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Took my 2021 Sonata for its first service and all was completed quickly and professionally. completed quickly and professionally. More

by kjv777 Verified Customer Verified Customer

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