Greg Nichols | Page 37

Amazing Service I didn't buy a car from here but I went in to this dealership to get my car serviced because it was the closest and highest rated Subaru dealership I I didn't buy a car from here but I went in to this dealership to get my car serviced because it was the closest and highest rated Subaru dealership I could find in the twin cities area. Originally I thought there was something seriously wrong with my car because I went to Midas to get an oil change and they told me that my 2015 Subaru Legacy had a leaking oil gas pan gasket, something that only happens when a car has more that 100,000 miles and mine only has around 52,000. After leaning this info from Midas they offered to fix it for me, I said no because I wanted a second opinion from some other source and because I wasn't ready to cough up $1,000.00 to get my car fixed, that's when I called White Bear Acura Subaru to set up an appointment with them. The people on the phone were very nice and were able to set up an appointment for me the very next day. When I arrived at dealership I told them what the people at Midas told me, they quickly took care of me and told me that if it is something like that they would have to keep my car for more than a day and for that reason they would have to lend me a vehicle. I asked how much it would cost and they said it was free, something that surprised me very much. When the loaner vehicle arrived I was even more surprised to learn that it was a brand new 2018 Subaru Impreza that they were going to let my use until they fix my vehicle. I left my vehicle with them on Thursday and they had it fixed by Tuesday, as it turns out the people at Midas lied to me or the person that change the oil in my car at Midas did not know what they were doing because the White Bear Acura Subaru mechanics told me that everything was well and that the oil cap was loose and the only thing needed to fix my problem was another oil change. Since the people at Midas didn't do the oil change properly my car leaked a bunch of oil and needed more. To summarize I only had to spend $85.00 to fix my car instead of the original $1,000.00 and not only that but I got to drive a brand new car for 5 days which was a blast. The people at White Bear Acura Subaru are dedicated to serve their customers and trustworthy and because of this experience that I had with them they have gained a life time customer, I will definitely come back to get my car serviced with them and one day even buy a new car from them. Thank You White Bear Acura Subaru. More

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Service fast and timely Very pleasant and fast service. Always keeps you updated if takes longer than they initally state. Willing to work on small odd items to check out th Very pleasant and fast service. Always keeps you updated if takes longer than they initally state. Willing to work on small odd items to check out the problems. More

by rucinskidl Verified Customer Verified Customer

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repair all took care of fast friendly clean and accurate.staff very nice and loaner car was sweeeeet.greg was very nice and concerned.he rocks all took care of fast friendly clean and accurate.staff very nice and loaner car was sweeeeet.greg was very nice and concerned.he rocks More

by river falls mommie Verified Customer Verified Customer

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Great people great service I have had only really good service at White Bear Subaru. Starting from the day I bought my Outback to every service appointment. I can’t say that f I have had only really good service at White Bear Subaru. Starting from the day I bought my Outback to every service appointment. I can’t say that for any of the other delearships I have used. More

by FLSubaru Verified Customer Verified Customer

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Using my Impreza Moe was awesome! He guided me through the whole process with warmth and confidence. His patience in answering all my questions, his great personality Moe was awesome! He guided me through the whole process with warmth and confidence. His patience in answering all my questions, his great personality and his knowledge about the car itself shone through.. I really appreciated his expertise with the technology piece as well. Overall, it was a pleasure to work with him and I would highly recommend him to future customers. Thanks Moe 😊 More

by mmeyer53 Verified Customer Verified Customer

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Found best solution for our car. Subaru took the time to listen to our needs to a unknown problem with our Outback. They worked with Subaru of America and gave us a warrenty on a defe Subaru took the time to listen to our needs to a unknown problem with our Outback. They worked with Subaru of America and gave us a warrenty on a defective transmission without any question. I was extremely worried about the problem and was very anxiuos inside. Mr. Donovan Brummond and Mr. Greg Nichols made me/us feel relaxed and calm that the problem would be resolved. It was and I am very grateful to thier service and customer service. Thank you very much! More

by jwhiting Verified Customer Verified Customer

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Great! I always receive great, friendly service at the Subaru dealership. The price seems fair and they’re understanding when I need to spread out service o I always receive great, friendly service at the Subaru dealership. The price seems fair and they’re understanding when I need to spread out service over several visits. I appreciate the clean and comfortable waiting area and timely service. Great dealership and staff! More

by TANYA.KULA Verified Customer Verified Customer

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Accurate Diagnosis We left the east coast to drive to MN for a 2-months' stay when, driving through the Appalachian Mountains, our car started rattling. No engine lights We left the east coast to drive to MN for a 2-months' stay when, driving through the Appalachian Mountains, our car started rattling. No engine lights but when we turned it on the car wouldn't stop rattling. We took it to Luther White Bear Acura Subaru and within an hour the technicians diagnosed the problem, AND found out that it was covered by the original warrenty before 80K miles (the car was at 72K !!!). Scheduled & waited 3 hours in the comfort of their waiting room....Bingo! Fixed. I was so impressed. We will always come back when we are in your area when we need you! Thank you a million times over for your polite, courteous & thorough repairs. More

by RUSTEYM Verified Customer Verified Customer

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First Time at the Service Desk I scheduled a service appointment because my Forester was having some electrical issues. Greg was very courteous and helpful in getting her back for d I scheduled a service appointment because my Forester was having some electrical issues. Greg was very courteous and helpful in getting her back for diagnostics. I was there for about 30 minutes when he walks out to tell me what's going on (just a small malfunction). After a brief, pleasant chat, I depart feeling very pleased with his customer service and the overall environment of the shop. More

by NichlasEmmons Verified Customer Verified Customer

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Intermittent problem This was a difficult problem to solve because it was intermittent. White Bear Subaru kept the car for two days but was not able to reproduce the pro This was a difficult problem to solve because it was intermittent. White Bear Subaru kept the car for two days but was not able to reproduce the problem. They didn't charge me for the service or for the rental car I requested. I was disappointed the problem wasn't solved but very satisfied and surprised there was no charge. More

by smadeline Verified Customer Verified Customer

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