Greg Roth

TLDR: • Poor communication and wasted multiple trips • Vehicle not ready when promised (twice) • Refused simple battery health test, then proved wrong • Failed to provide agreed OEM charger (still • Vehicle not ready when promised (twice) • Refused simple battery health test, then proved wrong • Failed to provide agreed OEM charger (still unresolved) • Missing items from vehicle after purchase • Charged for loaner vehicle a month later without notice • Overall experience: disorganized at best, dishonest at worst At best, incompetent—at worst, dishonest. I cannot recommend buying a used car from Mercedes-Benz of Westchester. While this may not reflect the entire dealership, my experience with my salesperson was consistently poor from start to finish. I was purchasing a used electric vehicle (not a Mercedes) and scheduled a test drive for 12 PM on the Friday before Easter. I arrived early at 11 AM due to another appointment nearby. My salesperson was unavailable, which is understandable—but instead of having another staff member assist, my wife and I were left waiting for over an hour. That was strike one. When the car was finally brought out, it had not been cleaned or inspected and clearly wasn’t ready to be shown. I can overlook a dirty car, so I proceeded with the test drive and decided to make an offer. Because my wife and I were sharing a vehicle and the dealership is over an hour from our home, I wanted to complete the deal that day. I was told that wasn’t possible due to inspection requirements, but was assured the dealership would provide a loaner vehicle to make things easier. At that point, I placed a deposit with three clear conditions: 1. The vehicle would be cleaned and inspected 2. A high-voltage battery state-of-health (HVB SoH) test would be performed 3. The original OEM charger would be included The salesperson agreed and told me the car would be ready Saturday at 1 PM. I returned Saturday with my wife and two children, expecting to take delivery—only to be told the car wasn’t ready and wouldn’t be available until Monday. A simple phone call could have saved my family an entire wasted day. Still, I tried to remain patient. I was also told at this point that they “couldn’t” perform the battery health test I requested, claiming it would cost $1,100. This is simply not true—it’s a basic test requiring a $30 OBD2 scanner. That was strike two. When it came time to finalize paperwork, I explained I could arrive around 6 PM after work. That didn’t work for the salesperson, and instead of accommodating a paying customer, I had to take vacation time just to meet their schedule. That’s when my frustration really started to build. When I finally picked up the vehicle, it had been inspected, detailed, and fitted with new tires—credit where it’s due. I brought my own OBD2 scanner and demonstrated the “$1,100 test” myself. The battery checked out perfectly. However, when I opened the trunk, I found a cheap aftermarket charger instead of the OEM one that was agreed upon. I refused it and had the underwriter formally document that the dealership owed me an OEM charger. I then took the vehicle home. Once home, I noticed the tire repair kit—present when I first saw the car—was now missing. I contacted my salesperson, assuming it had been removed during detailing. The next day, I was asked to meet so they could fix an issue with my check endorsement. Interestingly, they were able to accommodate my schedule when it involved receiving payment. They also asked for a GPS tracker they had accidentally left in the vehicle. The following week, I returned (again using vacation time) to pick up the charger and tire kit. I was given yet another cheap charger—still not the OEM unit—and told the tire repair kit couldn’t be found. When I pointed to the signed agreement stating I was owed an OEM charger, the salesperson claimed he never agreed to it, despite documentation signed by both parties. At that point, I was extremely frustrated and left before the situation escalated further. Finally—and what prompted me to write this review—over a month later, I noticed a charge on More

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Christian Martinez is super awesome! He listens! He made this process so smooth. He is very accommodating. I appreciate Christian and I appreciate Mercedes Benz of West Chester! Happy cu He listens! He made this process so smooth. He is very accommodating. I appreciate Christian and I appreciate Mercedes Benz of West Chester! Happy customer here ! More

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Greg was very helpful throughout the entire process. He answered all of our questions and try to make sure we have no concerns and ensure we were comfortable communicating everything with him. He answered all of our questions and try to make sure we have no concerns and ensure we were comfortable communicating everything with him. More

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West Chester’s a great dealership. The managers offer great customer service and help those need. Highly recommend! The managers offer great customer service and help those need. Highly recommend! More

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