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Gregg Baldwin

Overview Reviews (65)

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Gregg Baldwin

Gregg Baldwin | Page 6

Pre-Owned Sales Manager North

Regal Lakeland

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5

65 Reviews

Overview Reviews (65)

4.5

65 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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65 Reviews of Gregg Baldwin

June 22, 2024

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Employee Rating

Test drive the truck. Service Engine Soon light came on, salesman said that it was different than a check engine light- it is not. Got the truck home, and it has been sitt Service Engine Soon light came on, salesman said that it was different than a check engine light- it is not. Got the truck home, and it has been sitting in the driveway because it will not start. More

by stevend16057

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Doug Maynard, Jordan Adams, Robert Holly , Cris Aviso

Jul 08, 2024 -

Regal Lakeland responded

Thank you for sharing your experience, and we apologize for the inconvenience you've faced with your new truck. We regret that the Service Engine light was not properly addressed during your test drive and for any confusion regarding its significance. It's concerning to hear that your truck is now not starting, and we want to resolve this as quickly as possible. Please contact us, our sales manager has left several voicemails as we are trying to address your concerns.

Jul 11, 2024 -

stevend16057 responded

I haven’t responded till I was less upset. To get the truck to run- new diistributor, cap, rotor, cam sensor, pcv valve, ignition coil, spark plugs, crankshaft sensor, air filter. It now runs, but is hard to start and idles rough. Had to replace 3rd door handle. (Which I knew buying truck) had to get lock pins for the headlights- because they fell out of brackets. At least AC works. Now that I have driven it a few hundred miles- I have found the harmonic balancer is separated in 2 pieces.-apparently a Chevy/gmc problem.

June 17, 2024

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Outstanding in follow through and Gregg Baldwin has the appetite to meet and exceed his customers needs. appetite to meet and exceed his customers needs. More

by mbirdwell

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Recommend Dealer

Yes

Jun 25, 2024 -

Regal Lakeland responded

Thank you!

May 29, 2024

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I had a great experience and I love my car thanks so much for getting me into a brand new 2025 Kia K5 for getting me into a brand new 2025 Kia K5 More

by Kathy

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Recommend Dealer

Yes

Other Employees Tagged: Sabrina

May 29, 2024 -

Regal Lakeland responded

Congratulations on your new K5!

May 29, 2024 -

Kathy responded

Thankkk you I love it

April 22, 2024

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Gregg Baldwin was friendly and very caring. He was very knowledgeable about Kia Sport. I definitely highly recommend Kia Sport services and Gregg Baldwin. Keep Up The Good Work! He was very knowledgeable about Kia Sport. I definitely highly recommend Kia Sport services and Gregg Baldwin. Keep Up The Good Work! More

by misspecialtee

Sales Price Transparency

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Recommend Dealer

Yes

Apr 25, 2024 -

Regal Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

April 16, 2024

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I had great experience with the dealership and Greg Baldwin. For my next purchase I would definitely come back and refer Greg to all of my family and friends. Baldwin. For my next purchase I would definitely come back and refer Greg to all of my family and friends. More

by sweetrissy1

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Recommend Dealer

Yes

Apr 16, 2024 -

Regal Lakeland responded

Congratulations on your new car!

April 11, 2024

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Great care and excellent customer service. Gregg helped with everything and made sure I was in love with my purchase. Gregg helped with everything and made sure I was in love with my purchase. More

by Des

Sales Price Transparency

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Recommend Dealer

Yes

Apr 16, 2024 -

Regal Lakeland responded

Congratulations on your purchase!

April 10, 2024

Dealership Rating

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If you are looking for a elevated customer interaction this is what you need. Definitely five star experience. The entire team was welcoming, kind, patient and very responsive to my questions. I felt like this is what you need. Definitely five star experience. The entire team was welcoming, kind, patient and very responsive to my questions. I felt like I was the only customer at the dealership with the attention and personalization of services I received. Best experience I have ever had at any dealership. Thanks Greg & team. 💥💥💥💥💥 More

by Gayann

Recommend Dealer

Yes

Other Employees Tagged: Chayton

Apr 10, 2024 -

Regal Lakeland responded

Thank you so much for taking the time to share your wonderful experience at Regal Automotive. We're thrilled to hear that our team provided you with an exceptional level of service and that you felt truly valued during your visit. I'll be sure to pass on your kind words to Greg and the entire team. Your feedback serves as a great encouragement to all of us to continue delivering top-notch service to every customer who walks through our doors. Thank you once again for choosing Regal Automotive. We appreciate your patronage and look forward to serving you again in the future.

April 08, 2024

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Knowledgeable, accommodating and helpful to find my perfect car. Easy to work with and efficient paperwork process. perfect car. Easy to work with and efficient paperwork process. More

by Kelly

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Recommend Dealer

Yes

Other Employees Tagged: Sonny Glover

Apr 10, 2024 -

Regal Lakeland responded

We're thrilled to hear that our team was able to assist you in finding your perfect car and that you found our staff to be helpful throughout the process.

April 08, 2024

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Excellent service. Greg and Carlos were both detailed and professional throughout the process of purchasing my vehicle. Greg and Carlos were both detailed and professional throughout the process of purchasing my vehicle. More

by stevenquinones7

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Recommend Dealer

Yes

Other Employees Tagged: Amy Wilson

Apr 10, 2024 -

Regal Lakeland responded

At Regal Automotive, we strive to provide detailed and professional assistance to each of our customers, and it's wonderful to hear that our team delivered on this promise for you. Your satisfaction is our top priority, and we're grateful for the opportunity to have served you.

April 06, 2024

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I bought a truck from here in October 2023 and even sent others to Regal. Took my wife’s car to trade in today. Salesman Meleke was great, however the Sales Manager Gregg is arrogant, rude and not very pr others to Regal. Took my wife’s car to trade in today. Salesman Meleke was great, however the Sales Manager Gregg is arrogant, rude and not very professional at all. We walked in with cash for a cash deal. We questioned the $4000 increase for fees and he informed us that he’s done this business for 22 years and this is how it is. So we thanked our salesman but walked out. More

by Jack

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Recommend Dealer

Apr 10, 2024 -

Regal Lakeland responded

I'm sincerely sorry to hear about the challenges you encountered during your visit, particularly with our Sales Manager, Gregg. Providing exceptional customer service is paramount to us, and it's disappointing to learn that your interaction with Gregg fell short of your expectations. Please know that this is not reflective of the standards we strive to uphold at Regal. I've taken your concerns seriously, and I'll be sure to address them with our team to ensure that instances like this are rectified promptly. Once again, I apologize for any inconvenience this may have caused, and I thank you for bringing this to our attention.