Gregg Smith | Page 24

Stress Free I have purchased three cars from Heritage. Each experience has been unique but the common factor is the level of service provided. In my experience, I have purchased three cars from Heritage. Each experience has been unique but the common factor is the level of service provided. In my experience, the employees at Heritage have a passion for pleasing their customers. I felt completely relaxed and stress free throughout the entire interaction. You can tell the customer matters here and they work hard to ensure you will get the car you really want. There is a team mentality and a sense of pride in the work they do. Heritage will be my dealership for life. I trust them because they always go the extra "mile" to put me behind the wheel of the car I truly want but didn't think I could afford. I I would highly recommend Heritage for anyone searching for a new car. You will not be disappointed! More

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Best car buying experience ever! I've been purchasing vehicles over the course of the last 30 years and I must say this was by far the absolute best car buying experience for me (2017 I've been purchasing vehicles over the course of the last 30 years and I must say this was by far the absolute best car buying experience for me (2017 Civic Hatchback) and my niece/daughter, as this was her first time (at the age of 22) purchasing a new car (2017 Accord Touring). From the time we walked through the doors everyone was kind, friendly and helpful. Ernie, my salesman, great! The Sales Manager Keith, great! The Finance Gentleman Gregg, great guy! Robert Lee, the GM absolutely wonderful! They all made us feel like we were genuinely at home and a valuable part of the Westminster Heritage Honda family! We all laughed, talked, and shared stories and they all still extended the quality, professional customer service I like and expect from a business. We live in Aberdeen. Surely we passed many car dealerships including Honda dealerships on the way to Heritage but I'm glad we didn't shop any place else! They have a well put together team at Heritage Westminster! Finally I would like to say Ernie is the first car salesman to ever literally go over every feature in a new car with me/us. From my experience, most salespeople want the "10" top rating and a customer to be dishonest on their performance survey but not Ernie. He did his job and did it well! Thanks again to Heritage Honda Westminster for an outstanding experience and a job well done! More

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Know you want before you close with F & I ! Deal Closers Shopping and choosing a vehicle is easy. Lori Kiser was fine sales rep. very kind and friendly, but i was not happy with my deal closer F & I mgr Ada Shopping and choosing a vehicle is easy. Lori Kiser was fine sales rep. very kind and friendly, but i was not happy with my deal closer F & I mgr Adam Barnes. Add-ons and warranty pkgs were very expensive and not well explained. Honda care pkg prices are outrageous. Keep in mind you don't have to buy this from them at the time. You can buy them online much less expensive later. He would increase your car payment by $50-150 per month if you are ignorant. Beware before you agree or accept anything extra in your deal. My trade-in was fair, Keith O'Connor was fair and came up $250.00. My discount off MSRP was a liitle less than i should have gotten based on truecar.com. That was my fault for not getting more off. When I called to talk Adam Barnes F & I Mgr two days after my purchase to cancel Honda Care, he wasn't available. Greg Smith F & I took my call and agreed that Adam Barnes was right and backed him 100%. So I emailed everyone to immediately cancel and refund Honda Care $2,305.00 irregardless. More

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Awesome experience with no buffoonery I was prepared for battle when I entered the dealership with my family of 5. I do not like dealerships from many past bad experiences. Once I met Doug I was prepared for battle when I entered the dealership with my family of 5. I do not like dealerships from many past bad experiences. Once I met Doug Daryman and Brent White it was immediately clear this was not a "normal" dealership. No pressure or silly games just a professional and caring experience. Other dealers play the upscale game and ridiculous negotiating tactics to wear you down and waste your day, not with Doug and Brent. They presented the vehicle and discussed all the new features from our 2008, which were incredible, then we discussed price. Overall, this was the best car buying experience and I will send others to Doug and Brent. If you are looking for high pressure salesmen and enjoying playing the back and forth games then good on you but I will buy again from Doug. I tip my hat to you good sir for your outstanding customer service and professionalism. You and the Heritage Honda of Westminster have earned my future business and recommendation. More

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Great experience Very helpful, not pushy at all, very friendly and he and his team made sure we came out with the best deal possible! I would highly recommend this tea Very helpful, not pushy at all, very friendly and he and his team made sure we came out with the best deal possible! I would highly recommend this team and this dealership!! More

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Great experience. Our needs were met and our expectations exceeded. Thanks to Ernie and the team for painlessly putting us in the new car of our choice. Our needs were met and our expectations exceeded. Thanks to Ernie and the team for painlessly putting us in the new car of our choice. More

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