Gregg Smith | Page 24

5 Star Service level! We arrived on a very busy Saturday, yet we were greeted and test driving cars in a very timely manner. Our salesman, Ernie Kosmakos, was professional We arrived on a very busy Saturday, yet we were greeted and test driving cars in a very timely manner. Our salesman, Ernie Kosmakos, was professional and very patient giving us multiple options and plenty of room to make our decision. The manager, Bill, also took time to address our questions and Gregg from the finance department made the purchase of our 2018 Accord 2.0 T an easy process. More

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Absolutely Amazing My husband and I just purchased a 2018 Honda CR-V. Ernie Kosmakos was very helpful, knowledgeable and friendly during our visit to Heritage Honda West My husband and I just purchased a 2018 Honda CR-V. Ernie Kosmakos was very helpful, knowledgeable and friendly during our visit to Heritage Honda Westminster MD. It was a very busy day he and the rest of team went above and beyond to do everything they could make our buying process as quickly and smooth as possible. I highly recommend Heritage Honda Westminster as well as Ernie and the rest of the team to assist you with your purchase. We had such an amazing experience that my husband said that he will be purchasing a Honda as his next vehicle. Thank you Ernie and the rest of your team at Heritage Honda Westminster MD. More

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Best car dealer around according to Joe & Lisa We bought a CR-V yesterday after our 3rd visit in a week, Alex was so personable and knowledgeable its unbelievable! There was absolutely no pressure We bought a CR-V yesterday after our 3rd visit in a week, Alex was so personable and knowledgeable its unbelievable! There was absolutely no pressure Alex and Steve both understood that I needed to test drive 1 more time in the daylight. I have to say this was a very pleasant experience & I feel like these guys are our friends now. After all the trade in and final numbers were agreed upon we met Gregg he was awesome too. He explained all of our options for Honda Care & other warranties. I cant believe how happy I am to have found Heritage Honda. We typically keep a car for 10-12 years but I sure hope all these guys are still there when this car wears out, Ill be sure to stop by to say Hello when Im in the service department (For routine service only is my expectation). Thanks again for such an wonderful car purchasing experience!!! Especially Alex I would give him 100 stars if it was an option. More

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Very helpful, professional, and courteous We have been coming there for our past for cars. Their knowledge, politeness, and professionalism keeps us coming back as they are not pushy under any We have been coming there for our past for cars. Their knowledge, politeness, and professionalism keeps us coming back as they are not pushy under any circumstances and you can count on them telling you the truth. In fact, their friendliness made a long sale completely enjoyable. More

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Excellent Team Chris was referred to me by a friend who had purchased a new car with him a few months before I did. This was my first purchase and I knew exactly wha Chris was referred to me by a friend who had purchased a new car with him a few months before I did. This was my first purchase and I knew exactly what I wanted and how much I wanted to pay for it. Chris and Greg helped me get the car I wanted for the price I wanted to pay. The best part is that the pricing was so great I was able to add in a few packages on the car without going out of my budget. A few months after purchasing the car I had to bring it into the dealer in a hurry for some work. Chris called me back right away even though it was after business hours, and worked with me to get the car into the service center as soon as possible. The following day he met me at the service center and made sure I was in a rental in no time. I would recommend Chris and Greg to anyone, especially those who may not be in the best position to buy. They will work with you!! More

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Stress Free I have purchased three cars from Heritage. Each experience has been unique but the common factor is the level of service provided. In my experience, I have purchased three cars from Heritage. Each experience has been unique but the common factor is the level of service provided. In my experience, the employees at Heritage have a passion for pleasing their customers. I felt completely relaxed and stress free throughout the entire interaction. You can tell the customer matters here and they work hard to ensure you will get the car you really want. There is a team mentality and a sense of pride in the work they do. Heritage will be my dealership for life. I trust them because they always go the extra "mile" to put me behind the wheel of the car I truly want but didn't think I could afford. I I would highly recommend Heritage for anyone searching for a new car. You will not be disappointed! More

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Best car buying experience ever! I've been purchasing vehicles over the course of the last 30 years and I must say this was by far the absolute best car buying experience for me (2017 I've been purchasing vehicles over the course of the last 30 years and I must say this was by far the absolute best car buying experience for me (2017 Civic Hatchback) and my niece/daughter, as this was her first time (at the age of 22) purchasing a new car (2017 Accord Touring). From the time we walked through the doors everyone was kind, friendly and helpful. Ernie, my salesman, great! The Sales Manager Keith, great! The Finance Gentleman Gregg, great guy! Robert Lee, the GM absolutely wonderful! They all made us feel like we were genuinely at home and a valuable part of the Westminster Heritage Honda family! We all laughed, talked, and shared stories and they all still extended the quality, professional customer service I like and expect from a business. We live in Aberdeen. Surely we passed many car dealerships including Honda dealerships on the way to Heritage but I'm glad we didn't shop any place else! They have a well put together team at Heritage Westminster! Finally I would like to say Ernie is the first car salesman to ever literally go over every feature in a new car with me/us. From my experience, most salespeople want the "10" top rating and a customer to be dishonest on their performance survey but not Ernie. He did his job and did it well! Thanks again to Heritage Honda Westminster for an outstanding experience and a job well done! More

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Know you want before you close with F & I ! Deal Closers Shopping and choosing a vehicle is easy. Lori Kiser was fine sales rep. very kind and friendly, but i was not happy with my deal closer F & I mgr Ada Shopping and choosing a vehicle is easy. Lori Kiser was fine sales rep. very kind and friendly, but i was not happy with my deal closer F & I mgr Adam Barnes. Add-ons and warranty pkgs were very expensive and not well explained. Honda care pkg prices are outrageous. Keep in mind you don't have to buy this from them at the time. You can buy them online much less expensive later. He would increase your car payment by $50-150 per month if you are ignorant. Beware before you agree or accept anything extra in your deal. My trade-in was fair, Keith O'Connor was fair and came up $250.00. My discount off MSRP was a liitle less than i should have gotten based on truecar.com. That was my fault for not getting more off. When I called to talk Adam Barnes F & I Mgr two days after my purchase to cancel Honda Care, he wasn't available. Greg Smith F & I took my call and agreed that Adam Barnes was right and backed him 100%. So I emailed everyone to immediately cancel and refund Honda Care $2,305.00 irregardless. More

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Awesome experience with no buffoonery I was prepared for battle when I entered the dealership with my family of 5. I do not like dealerships from many past bad experiences. Once I met Doug I was prepared for battle when I entered the dealership with my family of 5. I do not like dealerships from many past bad experiences. Once I met Doug Daryman and Brent White it was immediately clear this was not a "normal" dealership. No pressure or silly games just a professional and caring experience. Other dealers play the upscale game and ridiculous negotiating tactics to wear you down and waste your day, not with Doug and Brent. They presented the vehicle and discussed all the new features from our 2008, which were incredible, then we discussed price. Overall, this was the best car buying experience and I will send others to Doug and Brent. If you are looking for high pressure salesmen and enjoying playing the back and forth games then good on you but I will buy again from Doug. I tip my hat to you good sir for your outstanding customer service and professionalism. You and the Heritage Honda of Westminster have earned my future business and recommendation. More

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Great experience Very helpful, not pushy at all, very friendly and he and his team made sure we came out with the best deal possible! I would highly recommend this tea Very helpful, not pushy at all, very friendly and he and his team made sure we came out with the best deal possible! I would highly recommend this team and this dealership!! More

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