Gregory Howard

Seguin Chevrolet responded

Dear BIGBROWOLF748, Thank you for sharing your feedback. I’m glad to know your overall experience with us was positive, but I also want to acknowledge your comments about our answering service. We never want our customers to feel like it takes too long to reach someone, and I appreciate you pointing this out so we can improve. We’re committed to providing efficient, attentive communication at every step, and your input helps us identify areas where we can better serve our customers. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear jasoniseri, Thank you for sharing your 5-star review! I’m glad to hear that your experience was quick, easy, and supported by our friendly and professional team. It’s wonderful to know you plan to continue using Seguin Chevrolet for your service needs. We truly appreciate your trust and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear robertivey76, Thank you for your 5-star review! I’m pleased to hear that our team was able to check in your truck promptly and get it into the shop right on schedule. Efficiency and reliability are very important to us, and I’m glad we delivered that for you. We truly appreciate your trust and look forward to assisting you with any future service needs. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear hricky95, Thank you for taking the time to share your experience with us. I’m sorry to hear that your recent visit fell short of expectations. Waiting 8 days to have your truck returned and then finding that the alignment was not properly adjusted is understandably frustrating, and I regret that we did not deliver the level of service you deserve. Your feedback is extremely valuable, and I will be reviewing this situation with our service team to ensure we improve both communication and the accuracy of the work completed. We want every customer to feel confident that their vehicle has been repaired thoroughly and in a timely manner. If there is anything I can personally do to help make this right, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear Heather, Thank you for your 5-star review! I’m delighted to hear that Gracie provided you with excellent customer service and communication during your visit. She is indeed a valuable member of our team, and it means a lot to know her dedication made a positive impact on your experience. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear cleos02cq, Thank you for your 5-star review! I’m delighted to hear that our team was able to provide you with such a welcoming experience. We always strive to be accommodating and ensure our facilities remain friendly and clean for every guest. We look forward to continuing to serve you in the future. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear brian@sabelting.com, I’m very sorry for the lack of communication and the delay you experienced, especially after trusting us with multiple truck purchases this year. Four weeks without timely updates and then picking up a vehicle that still isn’t fully resolved is not the standard we promise. I’m escalating this now to review what went wrong, ensure the repairs are completed correctly, and address the communication gaps with Greg’s team. If there is anything I can do, please reach out to me directly so I can personally oversee next steps and make this right. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear boobookermit, Thank you for your review. I’m glad our team was able to provide a paint pen to address the scratch and grease spot. We appreciate your understanding and the chance to make it right. Sincerely, Jeremy Sims, General Manager