Guillermo Alarcon

I never write reviews, but I feel compelled to share my experience because integrity and honesty are extremely important to me and this situation has been unacceptable. This was my third XC90 lease, and m experience because integrity and honesty are extremely important to me and this situation has been unacceptable. This was my third XC90 lease, and my first and last through Weston Volvo. In the past, I have always used Volvo’s 6-month lease pull-ahead program without issue. Based on that history, I proceeded the same way this time. I worked with Noah from online sales, returned my existing lease under the 6-month pull-ahead program, and leased a new XC90. Everything appeared to be handled correctly until I later received a bill from Volvo stating that I did not qualify for the pull-ahead and now had an outstanding balance. I contacted both Noah and the sales manager, Guillermo Alarcon, and despite multiple conversations, there was no resolution, even though this was clearly a dealership error. There was no apology, no accountability, and no effort to correct the situation. What is most concerning is being told that the dealership cannot verify eligibility for the pull-ahead program, yet they had no issue confirming that I qualified and signing me into a new lease. Once the issue surfaced, responsibility was simply dismissed. I strongly caution others to be aware of this practice. Based on my experience, honesty and integrity were not upheld, and I would not recommend Weston Volvo. More

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Excelent services. I’m very happy with the professionalism of your sales person very good. I’m very happy with the professionalism of your sales person very good. More

by LAMACCOUNTING Verified Customer Verified Customer

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Great experience, personal service and GREAT DEAL! Heavily recommended Happy happy happy happy happy and happy! Heavily recommended Happy happy happy happy happy and happy! More

by Onaney Verified Customer Verified Customer

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Mateo was amazing, we were able to get the deal entirely solved online, making it possible for an amazing and fast checkout experience! solved online, making it possible for an amazing and fast checkout experience! More

by phcoroa Verified Customer Verified Customer

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Very professional Our sales rep Matteo was very professional and patient with us. Great experience professional and patient with us. Great experience More

by GRISELP912 Verified Customer Verified Customer

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Mateo was helpful and informative. He was knowledgeable about the cars and was able to expedite the process . I was able to provide all documentation online so that we were able to jus He was knowledgeable about the cars and was able to expedite the process . I was able to provide all documentation online so that we were able to just go back to the dealership to quickly sign paperwork and be done. Our quickest auto purchase to date!!! More

by ADZIMA_E Verified Customer Verified Customer

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Excellent work by the sales staff; they were very friendly and provided attentive service, responding to and exceeding my expectations before I traded in my car. That's why this is my third Volvo wit friendly and provided attentive service, responding to and exceeding my expectations before I traded in my car. That's why this is my third Volvo with the same team. Thank you. More

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Great ambiance, employees are friendly and helpful. Greg Bellini is very knowledgeable and dependable. He always comes through on his word. Greg Bellini is very knowledgeable and dependable. He always comes through on his word. More

by OPARTY5 Verified Customer Verified Customer

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Thank you Gregorio. You are the best. That is the reason I have purchased 2 XC90 from you. You are the best. That is the reason I have purchased 2 XC90 from you. More

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Great service Punctual pick up and return Service was performed as requested Service advisor was extremely helpful he kept me advised of the progress of my car performed as requested Service advisor was extremely helpful he kept me advised of the progress of my car More

by anghraoui Verified Customer Verified Customer

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