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Guillermo Alarcon

Overview Reviews (685)

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Guillermo Alarcon

Guillermo Alarcon | Page 2

General Sales Manager - Volvo

Weston Volvo

3650 Weston Road
Davie, FL 33331

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4.6

685 Reviews

Overview Reviews (685)

Dealership Experience

33 yrs

Industry Experience

40 yrs, 1 mo

Specialties & Trainings

customer service

leasing

inventory control

sales motivation

APB

Finance

CRM

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4.6

685 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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685 Reviews of Guillermo Alarcon

March 30, 2026

Dealership Rating

Employee Rating

Vinnie was extremely polite and easy to work with and thoroughly explained all details of each vehicle I considered leasing. thoroughly explained all details of each vehicle I considered leasing. More

by nancyb1059

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Vinnie Cubito

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Mar 30, 2026 -

Weston Volvo responded

Thank you so much for choosing us. We are happy to know Vinnie took good care of you.

February 21, 2026

Dealership Rating

Employee Rating

They had what I was looking for and they were very accommodating An easy transaction accommodating An easy transaction More

by premec

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Guillermo Alarcon

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Feb 23, 2026 -

Weston Volvo responded

Thank you for choosing us. We hope future experiences will be to your satisfaction as well.

February 18, 2026

Dealership Rating

Employee Rating

Been using volvo fir the past 15 years Customer service and service department are very helpful and service department are very helpful More

by LILYBEL007

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Orlando De La Nuez, Adam Weinreb , vinnie

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Feb 18, 2026 -

Weston Volvo responded

Thank you for your loyalty to Weston Volvo for the past 15 years. We greatly appreciate it. We have wonderful customers!

January 20, 2026

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Employee Rating

I never write reviews, but I feel compelled to share my experience because integrity and honesty are extremely important to me and this situation has been unacceptable. This was my third XC90 lease, and m experience because integrity and honesty are extremely important to me and this situation has been unacceptable. This was my third XC90 lease, and my first and last through Weston Volvo. In the past, I have always used Volvo’s 6-month lease pull-ahead program without issue. Based on that history, I proceeded the same way this time. I worked with Noah from online sales, returned my existing lease under the 6-month pull-ahead program, and leased a new XC90. Everything appeared to be handled correctly until I later received a bill from Volvo stating that I did not qualify for the pull-ahead and now had an outstanding balance. I contacted both Noah and the sales manager, Guillermo Alarcon, and despite multiple conversations, there was no resolution, even though this was clearly a dealership error. There was no apology, no accountability, and no effort to correct the situation. What is most concerning is being told that the dealership cannot verify eligibility for the pull-ahead program, yet they had no issue confirming that I qualified and signing me into a new lease. Once the issue surfaced, responsibility was simply dismissed. I strongly caution others to be aware of this practice. Based on my experience, honesty and integrity were not upheld, and I would not recommend Weston Volvo. More

by jorgenmorales

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Noah Meir

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Jan 21, 2026 -

Weston Volvo responded

Thank you for your feedback. We apologize for any misunderstanding regarding the transaction and took time to clearly explain the details. The pull-ahead program was handled in coordination with Volvo Car Financial Services (VCFS), and all terms—including payment timing and eligibility—were communicated directly by VCFS. Based on their guidelines, no refund was available or offered by either VCFS or Weston Volvo. We strive to be transparent and fair in every transaction and appreciate the opportunity to clarify. Please reach back out to us at 954-888-6800 if you have any additional questions.

Jan 21, 2026 -

jorgenmorales responded

Thank you for your response. I respectfully disagree with the characterization of this matter as “misunderstanding,” At the core of this issue is not whether VCFS ultimately approved or denied eligibility, but rather that Weston Volvo represented that I qualified for the 6 month pull ahead program and finalized a new lease. At no point prior to or during the transaction was I advised that eligibility was uncertain or pending VCFS confirmation. Additionally, your statement that “all terms were communicated directly by VCFS” is not true. All communications regarding eligibility and the pull ahead program were handled directly through Weston Volvo and Noah Meir. While I understand that VCFS guidelines govern the program, this situation arose due to dealership level misrepresentation and lack of due diligence, not customer error. I acted in good faith based on information provided by an authorized Volvo dealer, as I had successfully done with prior Volvo leases. Again, I strongly recommend staying away from Weston Volvo. Don't want anyone to be in my same position.

January 05, 2026

Dealership Rating

Employee Rating

Excelent services. I’m very happy with the professionalism of your sales person very good. I’m very happy with the professionalism of your sales person very good. More

by LAMACCOUNTING

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Gonzalez

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Jan 07, 2026 -

Weston Volvo responded

Thank you for choosing Weston Volvo. We are happy to hear that you had a nice experience with us. Kevin Gonzalez enjoyed helping you when you were here.

January 03, 2026

Dealership Rating

Employee Rating

Great experience, personal service and GREAT DEAL! Heavily recommended Happy happy happy happy happy and happy! Heavily recommended Happy happy happy happy happy and happy! More

by Onaney

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Guillermo Alarcon

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Jan 04, 2026 -

Weston Volvo responded

Thank you for leasing a vehicle from Weston Volvo. We're so happy you found a car you love. Thank you for the five star review. Happy new year!

December 28, 2025

Dealership Rating

Employee Rating

Very professional Our sales rep Matteo was very professional and patient with us. Great experience professional and patient with us. Great experience More

by GRISELP912

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Guillermo Alarcon

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Dec 30, 2025 -

Weston Volvo responded

We're happy to hear about your experience with Mateo. Thank you for choosing us!

December 28, 2025

Dealership Rating

Employee Rating

Mateo was amazing, we were able to get the deal entirely solved online, making it possible for an amazing and fast checkout experience! solved online, making it possible for an amazing and fast checkout experience! More

by phcoroa

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mateo

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Dec 30, 2025 -

Weston Volvo responded

Thank you for choosing us. We're thrilled to hear that Mateo made your sales experience efficient. Congrats on the new vehicle.

December 22, 2025

Dealership Rating

Employee Rating

Mateo was helpful and informative. He was knowledgeable about the cars and was able to expedite the process . I was able to provide all documentation online so that we were able to jus He was knowledgeable about the cars and was able to expedite the process . I was able to provide all documentation online so that we were able to just go back to the dealership to quickly sign paperwork and be done. Our quickest auto purchase to date!!! More

by ADZIMA_E

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Guillermo Alarcon

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Dec 24, 2025 -

Weston Volvo responded

Thank you for the five star review of Weston Volvo. Mateo was very happy to help you. Congratulations on your purchase. Glad you could get most of the work done on line to make the process easier for you. Have a nice holida season.

December 16, 2025

Dealership Rating

Employee Rating

Excellent work by the sales staff; they were very friendly and provided attentive service, responding to and exceeding my expectations before I traded in my car. That's why this is my third Volvo wit friendly and provided attentive service, responding to and exceeding my expectations before I traded in my car. That's why this is my third Volvo with the same team. Thank you. More

by Daniel Amaro

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Billini, Orlando De La Nuez, Adam Weinreb , Luis Sotillo

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Dec 17, 2025 -

Weston Volvo responded

Daniel, thanks so much for choosing Weston Volvo. We're glad you found a vehicle you love. We appreciate your business and your loyalty. Have a happy holiday season.