Guillermo Alarcon | Page 25

The staff of Weston Volvo are courteous and helpful. Daniel and Gustavo Alarcón were very informative and provided excellent customer service. They diligently followed-up with all my concerns and found Daniel and Gustavo Alarcón were very informative and provided excellent customer service. They diligently followed-up with all my concerns and found a car that met all my needs. I appreciated their personal attention and availability. Volvo’s priority to loyalty and safety is something you can always count on! More

by JRGUTI Verified Customer Verified Customer

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I am not giving 5 stars to Weston Volvo due to the rude attitude and lack of customer service of the sales manager Guillermo Alarcon and the financial manager Thais. The 5 stars goes to the Frank Martinez, attitude and lack of customer service of the sales manager Guillermo Alarcon and the financial manager Thais. The 5 stars goes to the Frank Martinez, sales consultant, who excelled in customer service, attitude, and honesty. He was a real sales consultant with focus on our needs giving us honest and transparent alternatives to get a Volvo car. I choose the car subscription (Care by Volvo) for the S60 B5 according to what is stated on volvocars.com where the Flexible Subscription Term it says, “You can cancel your subscription any time after the 5 months have expired in the lease term without incurring any early termination charge”. To this statement, Frank confirmed we could cancel the contract at any time after the 5th month with no penalties or additional payments of any kind. At signing moment when the Financial Manager, Thais brought us the paperwork, I realized there was clause with a disposition fee of $300 after the 5th month. Clearly there is an inconsistency between the website and the contract. I rejected this clause and asked to honor the promise of “no early termination charge”. The financial manager, Thais, stated those were the conditions and left the negotiation in a discourteous manner. After this incident, the sales manager, Guillermo Alarcon, came with a rude attitude, confirming the that was the condition for signing and said it was the sales consultant’s mistake and if we did not accept the disposition fee, the negotiation was over. I told the manager that Volvo should keep the promise, but his respond was offensive and said that he does not represent Volvo only Weston Volvo and insisted that I had to accept it if I wanted the car. In an act that demonstrated Frank's passion for his client and honesty, he offered to pay for the disposition fee out of his own pocket right away. Finally, I signed the contract, but I submitted my complaint to Volvo headquarters, as I believe this should be taken out of my contract. Thank you, Frank, you represent Volvo, the car for the people. Pedro Uribe More

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Weston Volvo never disappoints! Very professional and courteous towards customers. Claudia Garcia especially always does such an amazing job. So grateful to have her as my salesperson. courteous towards customers. Claudia Garcia especially always does such an amazing job. So grateful to have her as my salesperson. More

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Everything very organized they bake your appointment and follow up When you get there everything is ready for you and we pick up our car two hours later We been owner of Volvo for more than 15 years an follow up When you get there everything is ready for you and we pick up our car two hours later We been owner of Volvo for more than 15 years and they have the best service More

by lilian c dominguez Verified Customer Verified Customer

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Great customer service and completely transparent throughout entire sale. Highly recommend to anyone. Five star service throughout entire sale. Highly recommend to anyone. Five star service More

by ALEXDELATORRE1011 Verified Customer Verified Customer

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Thank you . Daniel was awesome! He will take care of all your wants and needs in your next purchase! Great service your wants and needs in your next purchase! Great service More

by stephen.c.chambers Verified Customer Verified Customer

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Jerry and Niko were phenomenal!!! They made the experience so smooth and easy when leasing. They’re both so personable and it already felt like family. Glad I made the choice to get a Volvo and wil experience so smooth and easy when leasing. They’re both so personable and it already felt like family. Glad I made the choice to get a Volvo and will definitely recommend! They both deserve all the raises and bonuses for the new year!!!! More

by SAM BERNARD Verified Customer Verified Customer

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Daniel & Guillermo made buying my car so simple and easy. Will definitely only buy all my cars at Weston Volvo from them in the future! Will definitely only buy all my cars at Weston Volvo from them in the future! More

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I came to the dealership with my husband to look for a car for our future baby and Daniel Alarcon helped us find the perfect car for our new family. He listened to all our needs before jumping into any ca car for our future baby and Daniel Alarcon helped us find the perfect car for our new family. He listened to all our needs before jumping into any car recommendation. He went into full detail about how perfect the XC60 would be for a new family and made us feel very confident about how safe we will be in it. Towards the end of the purchase, we were having issues deciding the amount we should put down and the GSM Guillermo Alarcon exceeded our expectations in making sure we felt comfortable with the payments we would be making on our new car. Thank you Weston Volvo! More

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My first car buying experience at Weston Volvo was so refreshing! The dealership is stunning with tons of options to choose from. Daniel Alarcon walked me through the whole process and was very informati refreshing! The dealership is stunning with tons of options to choose from. Daniel Alarcon walked me through the whole process and was very informative about all the different models. He understood my expectations and what best for my lifestyle. The General Sales Manager, Gigi, helped us to finalize our purchase and gave us a great deal. Thank you! I am so happy with my Volvo XC60! More

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