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Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos | Page 3

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8
116 Reviews

Specialties & Trainings

Hyundai Certified Service

4.8

116 Reviews

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116 Reviews of Gus Rozos

June 06, 2026

Dealership Rating
Employee Rating

Went to the service department to get a trailer hitch installed and wiring harness and they had it done in less time than they quoted me. There was a couple questions about the bill, but Peter from servi More

by MIKEW23751
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 12, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that Ryan in sales, as well as Peter and the service team were able to give you such a great experience! Our goal is to ensure a stress free and efficient experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 06, 2026

Dealership Rating
Employee Rating

Great service and a very professional team. They were friendly, explained everything clearly, and took good care of my vehicle. The work was completed on time, and the whole experience was smoo More

by JULIAA291185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vanhoosier

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Jun 12, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the service team was able to give you such a great experience! Our goal is to ensure a professional and stress free experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 04, 2026

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Employee Rating

They are attentive, knowledgeable and available for questions. Had a great experience both with purchasing a vehicle and service. More

by MBAUER59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Gonzalez, Marco Gibson

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Jun 05, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was great, and that the staff was attentive and knowledgeable! Our goal is to ensure great customer care and expert knowledge-we're so glad we hit the mark. We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 02, 2026

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Employee Rating

Had to wait in the waiting lounge for almost an hour and a half for your shuttle. Also, the part needed to fix my car wasn't in stock and had to be ordered. More

by WALLYK0
Recommend Dealer
No

Other Employees Tagged: Gus Rozos

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Jun 05, 2026

Patrick Hyundai responded

Thank you for your view and honest feedback. We deeply apologize for your experience with our dealership. We understand your frustration and your concerns regarding the wait time and the parts not being in stock are both valid. We would love the opportunity to make things up to you so please feel free to reach out to customerservice@patrickcars.com for further assistance. Thank you! - Patrick Dealer Group Customer Relations Team

May 30, 2026

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Employee Rating

Don't like their service center. They messed up the driver's seat position. I'm still trying to get the position back to where I had it. They moved the right outside mirror. I had to More

by SAND1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 05, 2026

Patrick Hyundai responded

Thank you for your review, and honest feedback. We apologize for any inconvenience you encountered with our service center. Our goal is to ensure our customers needs are met and we regret that we missed the mark in your case. Please feel free to reach out via call or text for any further assistance. - Patrick Dealer Group Customer Relations Team

May 30, 2026

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Employee Rating

I always have good experience whit dealership they are very good people to deal with More

by HAIK
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026

Patrick Hyundai responded

Thank you for your review! We are so happy to hear that your visit was a great one, and that you always have a good experience with us! Our goal is to ensure our customers get the best care, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 30, 2026

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Employee Rating

Friendly people who were very accommodating. They were able to squeeze my car in when I was traveling through the area. Much appreciated! More

by HEIDISUNDAY
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review! We are glad to hear that your visit was a great one, and that the staff were able to get you in while you were traveling through! Our goal is to ensure the best customer care, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 30, 2026

Dealership Rating
Employee Rating

Kind staff. Kept me informed of the progress. Staff were kind. Clean facilities. They kept me informed of the progress. Inspection result was instantly shared to More

by TAEMYOUNG
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026

Patrick Hyundai responded

Thank you for your review! We are so happy to hear that your visit with our staff was a great one, and that they were friendly and kept you informed! Our goal is to ensure swift and transparent service, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 29, 2026

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Employee Rating

It was good great service except is my 3rd car bringing in for service and none of them wore wash More

by Montenegro8999
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026

Patrick Hyundai responded

Thank you for your review! We are so happy to hear that your visit was a good one, but we apologize about the issue with your vehicles not being washed! Our goal is to ensure our customers get the best care, and we're glad we hit the mark in some areas, but regret that we missed in other areas! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 28, 2026

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Employee Rating

Gus is the best- hands down! Professional and responsive. Explains things clearly and always makes me feel valued as a customer. More

by ALICIA_MICHELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 29, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the Gus was able to make your visit a great one, and that he explained everything clearly and made you feel valued! Our goal is to ensure transparency as well as making our customers feel valued- we're so glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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