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Gus Rozos

Overview Reviews (117) Inventory (332)

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Gus Rozos

Gus Rozos | Page 3

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8

117 Reviews

Overview Reviews (117) Inventory (332)

Specialties & Trainings

Hyundai Certified Service

4.8

117 Reviews

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117 Reviews of Gus Rozos

June 07, 2026

Dealership Rating

Employee Rating

Responsive cleanliness Gus is very nice and promptly takes care of the customer. Very efficient takes care of the customer. Very efficient More

by ROBERT.MARTIRE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that Gus the team were nice and that we were able to give you such a great experience! Our goal is to ensure a great customer experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 06, 2026

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Employee Rating

Went to the service department to get a trailer hitch installed and wiring harness and they had it done in less time than they quoted me. There was a couple questions about the bill, but Peter from servi installed and wiring harness and they had it done in less time than they quoted me. There was a couple questions about the bill, but Peter from service smoothed everything out and did a really excellent job. I had a chance to talk to Ryan from sales who is my sales representative and he also helped check on a couple things and was a 5 rating. More

by MIKEW23751

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

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Jun 12, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that Ryan in sales, as well as Peter and the service team were able to give you such a great experience! Our goal is to ensure a stress free and efficient experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 06, 2026

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Employee Rating

Great service and a very professional team. They were friendly, explained everything clearly, and took good care of my vehicle. The work was completed on time, and the whole experience was smoo They were friendly, explained everything clearly, and took good care of my vehicle. The work was completed on time, and the whole experience was smooth and stress-free. Highly recommend! More

by JULIAA291185

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Vanhoosier

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Jun 12, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the service team was able to give you such a great experience! Our goal is to ensure a professional and stress free experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 04, 2026

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Employee Rating

They are attentive, knowledgeable and available for questions. Had a great experience both with purchasing a vehicle and service. questions. Had a great experience both with purchasing a vehicle and service. More

by MBAUER59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Gonzalez, Marco Gibson

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Jun 05, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was great, and that the staff was attentive and knowledgeable! Our goal is to ensure great customer care and expert knowledge-we're so glad we hit the mark. We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 02, 2026

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Employee Rating

Had to wait in the waiting lounge for almost an hour and a half for your shuttle. Also, the part needed to fix my car wasn't in stock and had to be ordered. a half for your shuttle. Also, the part needed to fix my car wasn't in stock and had to be ordered. More

by WALLYK0

Verified Customer

Recommend Dealer

Other Employees Tagged: Gus Rozos

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Jun 05, 2026 -

Patrick Hyundai responded

Thank you for your view and honest feedback. We deeply apologize for your experience with our dealership. We understand your frustration and your concerns regarding the wait time and the parts not being in stock are both valid. We would love the opportunity to make things up to you so please feel free to reach out to customerservice@patrickcars.com for further assistance. Thank you! - Patrick Dealer Group Customer Relations Team

May 30, 2026

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Don't like their service center. They messed up the driver's seat position. I'm still trying to get the position back to where I had it. They moved the right outside mirror. I had to They messed up the driver's seat position. I'm still trying to get the position back to where I had it. They moved the right outside mirror. I had to readjust that. And they disconnected my Android Auto. I had to figure out how to get it working again. This is the second time they turned off my automatic headlights. I'm not impressed with their service center. More

by SAND1948

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Jun 05, 2026 -

Patrick Hyundai responded

Thank you for your review, and honest feedback. We apologize for any inconvenience you encountered with our service center. Our goal is to ensure our customers needs are met and we regret that we missed the mark in your case. Please feel free to reach out via call or text for any further assistance. - Patrick Dealer Group Customer Relations Team

May 30, 2026

Dealership Rating

Employee Rating

I always have good experience whit dealership they are very good people to deal with very good people to deal with More

by HAIK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026 -

Patrick Hyundai responded

Thank you for your review! We are so happy to hear that your visit was a great one, and that you always have a good experience with us! Our goal is to ensure our customers get the best care, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 30, 2026

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Employee Rating

Friendly people who were very accommodating. They were able to squeeze my car in when I was traveling through the area. Much appreciated! They were able to squeeze my car in when I was traveling through the area. Much appreciated! More

by HEIDISUNDAY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026 -

Patrick Hyundai responded

Thank you so much for your 5-star review! We are glad to hear that your visit was a great one, and that the staff were able to get you in while you were traveling through! Our goal is to ensure the best customer care, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 30, 2026

Dealership Rating

Employee Rating

Kind staff. Kept me informed of the progress. Staff were kind. Clean facilities. They kept me informed of the progress. Inspection result was instantly shared to Kept me informed of the progress. Staff were kind. Clean facilities. They kept me informed of the progress. Inspection result was instantly shared to me. More

by TAEMYOUNG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026 -

Patrick Hyundai responded

Thank you for your review! We are so happy to hear that your visit with our staff was a great one, and that they were friendly and kept you informed! Our goal is to ensure swift and transparent service, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

May 29, 2026

Dealership Rating

Employee Rating

It was good great service except is my 3rd car bringing in for service and none of them wore wash in for service and none of them wore wash More

by Montenegro8999

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

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Jun 05, 2026 -

Patrick Hyundai responded

Thank you for your review! We are so happy to hear that your visit was a good one, but we apologize about the issue with your vehicles not being washed! Our goal is to ensure our customers get the best care, and we're glad we hit the mark in some areas, but regret that we missed in other areas! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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