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Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos | Page 2

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8
119 Reviews

Specialties & Trainings

Hyundai Certified Service

4.8

119 Reviews

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119 Reviews of Gus Rozos

June 18, 2026

Dealership Rating
Employee Rating

His is always very professional and pleasant to interact with. Do not agree with fee being charged when using a credit card. You agree to accept credit cards and the fee should be part of Cost Of Doing Busi More

by teriruth
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 19, 2026

Patrick Hyundai responded

Thank you for the 5 star review! We are glad to hear that you had a great visit and that the team is always professional and pleasant to interact with. Our goal is to provide a professional and stress free visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 17, 2026

Dealership Rating
Employee Rating

Organized and polite. I forgot the name of the man waiting on me this time but I have had Gus in the past and he is very helpful More

by Cel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vanhoosier

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Jun 19, 2026

Patrick Hyundai responded

Thank you for the 5 star review! We are glad to hear that the team was polite and organized! Our goal is to provide a smooth and efficient visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 17, 2026

Dealership Rating
Employee Rating

Pete was very helpful regarding my tire sensor problem. I have another appointment scheduled in two weeks. More

by EMIL.KANE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki

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Jun 19, 2026

Patrick Hyundai responded

Thank you for your review! We are glad to hear that Pete took great care of you! Our goal is to provide a smooth and efficient visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 14, 2026

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Employee Rating

I had a good experience. Joshua treated us well and we got the deal we wanted. More

by gurujijai1110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Grass, Joshua Garduno, Muhammed Ali

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Jun 19, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was a great one, and that Joshua treated you well! Our goal is to ensure a friendly and transparent process, and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 12, 2026

Dealership Rating
Employee Rating

Gus was very polite and helpful. Car got serviced and washed within the time promised. Oil was not overfilled! So I am happy with the service. Thank you! More

by P_KARADJOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 12, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear your visit went well, and that Gus and the team were polite and helpful! Our goal is to ensure a friendly and efficient experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 11, 2026

Dealership Rating
Employee Rating

Greatly appreciate the many years of outstanding service that Gus has provided in coordinating service needs for my Hyundai vehicles. More

by JLIPPERT1229
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 12, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear your visit went well, and that Gus and the team were able to make your visit a great one! Our goal is to ensure a professional and efficient experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 11, 2026

Dealership Rating
Employee Rating

Very good customer service. Nice staff. Service in timely manner. Helpful suggestions. Very good hospitality. Nice and clean environment. More

by RAVJIPATEL_2000
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

Print
Jun 12, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear your visit went great, and that the team provided great customer service, helpful suggestions, and great hospitality! Our goal is to ensure a friendly and seamless experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 11, 2026

Dealership Rating
Employee Rating

Great dealership well organized, but it takes the mechanics too long for an oil change. I am a heavy duty truck mechanic for 34+ years and I know it doesn't take 90 minutes to change oil. My appointm More

by WTOLKSON
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jun 12, 2026

Patrick Hyundai responded

Thank you for your review! We're glad that the dealership was organized and that your visit was good, but we regret that it took a little longer than expected for the service on your vehicle. Our goal is to ensure efficiency at our dealership, and we apologize that we missed the mark during your visit. Please feel free to reach out via call or text, or at customerservice@patrickcars.com if you ever need any assistance! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

June 11, 2026

Dealership Rating
Employee Rating

Gus said an hour and a half, took almost double that. No where to sit in small waiting room. Didn't receive multi point inspection sheet. Didn't reset my oil life in my car. Absolutely terrible experienc More

by Robgilman.02
Recommend Dealer
No

Other Employees Tagged: Gus Rozos

Print
Jun 12, 2026

Patrick Hyundai responded

We deeply apologize for the experience with us. We understand your frustration, and your concerns regarding the wait times and multi point inspection sheets are valid. Our goal is to ensure a swift and efficient service visit and we apologize that it seems we missed the mark in your case. Please feel free to reach out via call or text, or at customerservice@patrickcars.com if you ever need any assistance. - Patrick Dealer Group Customer Relations Team

June 09, 2026

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Employee Rating

Very easy to work with. Took the time to totally explain the process. Work was done in a professional manner More

by PASTCOMM7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Print
Jun 12, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the team was easy to work with, took the time to explain everything, and that the work was done in a professional manner! Our goal is to ensure a transparent, communicative and professional experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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