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Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos | Page 6

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8
116 Reviews

Specialties & Trainings

Hyundai Certified Service

4.8

116 Reviews

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116 Reviews of Gus Rozos

April 18, 2026

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Employee Rating

Good shop. Parking area is a problem. The surcharge on credit cards is a problem too. More

by ajn1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit went well! We understand your frustration and your concerns are valid, especially when it comes to the parking, as well as the transparency of the card fees. Our goal is to ensure a transparent and smooth visit, and we regret that it seems we may have missed a mark or two with your visit. Please feel free to reach out via call or text if you have any questions. - Patrick Dealer Group Customer Relations Team

April 17, 2026

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Employee Rating

Courteous and prompt handling of the issue. Service department preformed the service quickly and with experience technician. More

by JWUERFFEL
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 17, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was a great one, and that the team were courteous and handled the issues quickly! Our goal is to provide efficient and friendly service, and we're glad that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 09, 2026

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Employee Rating

Prompt, quick appt and Gus explained all ok and what to expect st 30000 Will be back in 6 mos More

by DIANEJIMPAGANO
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 10, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was a great one, and that Gus was able to provide you with thorough and transparent communication on what to expect with your vehicle! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 08, 2026

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Employee Rating

Service was explained and delivered in a timely manner. Overall great service, comfortable waiting area. More

by RABENSHOOF
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 10, 2026

Patrick Hyundai responded

hank you for your 5-star review! We are glad to hear that your visit was a great one, and that service was explained and delivered in a timely manner! Our goal is to ensure a swift and transparent service experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 05, 2026

Dealership Rating
Employee Rating

1 Waited over 1 hr after service was done for 'paperwork' to b completed Sucked More

by ANDREWJ30
Recommend Dealer
No

Other Employees Tagged: Gus Rozos

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Apr 10, 2026

Patrick Hyundai responded

Thank you for your review, and honest feedback. We understand your frustration, and your concerns are valid, We know how frustrating long wait times can be, and we regret that you didn't have a great experience with us. We try our hardest to provide accurate wait times for service, and we apologize that we missed the mark. Please feel free to reach out to us via call or text if you have any further concerns. - Patrick Dealer Group Customer Relations Team

April 05, 2026

Dealership Rating
Employee Rating

As always, it was terrific. Gus was exceptional; the car was serviced in fast order and everyone at Patrick as always were friendly and helpful. More

by JOHNWBERKA
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 10, 2026

Patrick Hyundai responded

hank you for your 5-star review! We are glad to hear that your visit was a great one, and that Gus was exceptional! Out goal is to provide an experience that is second to none, ensuring that we do what's in our customers best interest! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 30, 2026

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Employee Rating

I don't know what to tell you. But everything was okay with me. When I get there from start to end More

by MDRASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Henry Hernandez, Erik Favela, Mike Vanhoosier, Tyler Schulz

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Apr 03, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that your visit went well and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 28, 2026

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Employee Rating

Hello. The experience was perfect thanks to Gus in service and the shuttle driver that picked me up so I could retrieve my car. Thank you. More

by Karen G.
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 03, 2026

Patrick Hyundai responded

Karen, Thank you for your 5-star review! We are so glad to hear that Gus was able to make your service visit a great one! Our goal is to do what's in our customers best interest, and we're so glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 22, 2026

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Employee Rating

Good personal touch. Service was timely . My options were well explained. Good communication. Thanks for everything. More

by MIKE_REKRUCIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that you had a great experience with us, and that we had a great personal touch and that the service was timely, along with good communication! Our goal is to provide a transparent, personal, and top notch service visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

March 20, 2026

Dealership Rating
Employee Rating

Greeted right away. Service was quick Friendly service and my car was washed Nice employees More

by ANNEVODO
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Mar 27, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that the team was friendly and nice! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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