Gustavo Perez | Page 2

Good experience with Steve Bailey, you should hire more people like him Friendly,helpful and knowledge. people like him Friendly,helpful and knowledge. More

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No pressure sales, easy to communicate and super fast transaction. Would highly recommend to friends and family. transaction. Would highly recommend to friends and family. More

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The second you walk into this dealership you receive help and the best hospitality I have ever seen. I had all my questions answered and even more! Steve Bailey was by far the best as he was extremely knowle and the best hospitality I have ever seen. I had all my questions answered and even more! Steve Bailey was by far the best as he was extremely knowledgeable and kind. He helped me narrow down the cars as I did not know much before going into the dealership. He was fantastic and I love the car I purchased. Truly this dealership has some of the nicest people working there and all very helpful. If I ever purchase a car again I will 100% go back to Steve as he knows what he is doing and was extremely nice. Best dealership! More

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The best experience what I ever seen. Sales person Maksim had every one answer on my every one question. Process to buy was very smooth and I can say this is best sales what I ever seen. Sales person Maksim had every one answer on my every one question. Process to buy was very smooth and I can say this is best sales what I ever seen. Thank you Lexus of Serramonte! More

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Charles Cannon and his crew were patient and extremely helpful. Thanks to all! Sincerely, Monique helpful. Thanks to all! Sincerely, Monique More

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Great sales representative, knowledgeable and helpful regarding the vehicle. The finance team could have been more transparent and helpful. regarding the vehicle. The finance team could have been more transparent and helpful. More

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The person checking our credit score didn’t show us the bank approval. When asked they stated “it’s here” on his computer. They rated us 8.9 APR with 852 credit score. Hmmmm bank approval. When asked they stated “it’s here” on his computer. They rated us 8.9 APR with 852 credit score. Hmmmm More

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Hi, My recent experience had been very upsetting with Lexus Serramonte,. The honest approach of sales was totally missing, there were lot places I was lied upon. They somehow did not allowed me to put a Lexus Serramonte,. The honest approach of sales was totally missing, there were lot places I was lied upon. They somehow did not allowed me to put a co-signer which I wanted to (telling me all lies that I won’t get my application approved as a first time buyer which is a total xx), so that they can earn a high rate of interest from me going towards their own Lexus finance, which I realized later and that was quite unethical. Also, the emphasis of the finance guy was totally on selling me the extended warranty and didn’t even told me about the Prepaid maintenance plan, which I believe is much beneficial for any car buyer. Although the Sales team at Lexus Serramonte was friendly, yet the finance guy was highly on the upselling of their stupid packages, and they even misguided me and put me to buy their extended warranty thing giving me an impression that it also has the prepaid maintenance package, which was not true, and the very next day when I realize that, I had put down my cancellation form of extended warranty with an assurance from them that the whole amount will be refunded. Yet another dark surprise came my way when I decide to follow up after 6 weeks regarding my refund. I was told that the amount will be adjusted to the principle of my loan! And, I don’t think the Lexus Financial services has the liberty to manage the money which was suppose to be refunded to me by Cheque! When I brought this issue into GM’s notice, even he raised his hands upon this matter! Such a misguiding dealership.. I would highly recommend not buying cars from this dealership. The Lexus dealership at Oakland were yet very responsive in giving quotes and they gave me a high discount later on the purchase of Prepaid maintenance package, the only reason I couldn’t buy a car from them is because of the travel distance. Beware of the one at Serramonte. Really sad to see how they try to take advantage of new immigrants who just want to trust More

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Our experience at Lexus of Serramonte was great! Attentive employees, very knowledgeable sales staff and it was an efficient transaction. Also, they had the best rates! Highly recommend! Attentive employees, very knowledgeable sales staff and it was an efficient transaction. Also, they had the best rates! Highly recommend! More

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I always liked dealing with this dealership back in the 90's and 2000's where I purchased 3 to 4 cars. I left only because you had personnel changes. I remained with Lexus through Coloseum and Fremont 90's and 2000's where I purchased 3 to 4 cars. I left only because you had personnel changes. I remained with Lexus through Coloseum and Fremont Lexus. Your service dept. was always great when you had Ray Chin back then. I decided to try Serramonte again and found Dan Navarro and Steve Bailey. They were always in contact and called me back when I had questions. I waited awhile but I did get the car I wanted. Thank you for their professionalism and good service. More

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