Gustavo Reynoso

Service was impeccable, staff was informative and helpful, will continue to be seviced at this dealeship. helpful, will continue to be seviced at this dealeship. More

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I am disappointed with the used Lexus RX350 I purchased from Lexus of Sacramento. It has a mechanical defect that was not noticed during the test drive. There is a vibration that occurs at certain speeds from Lexus of Sacramento. It has a mechanical defect that was not noticed during the test drive. There is a vibration that occurs at certain speeds. Lexus of Sacramento did attempt to repair it, but it’s worse now, and at times rattles the trim inside the cab. I drove the car with the shop foreman at Lexus of Sacramento twice who now says the vibration is normal. I got a second opinion at Elk Grove Toyota, and they confirmed my concern and stated in writing that the vibration is not normal. Lexus of Sacramento will not recognize the issue therefore refusing to address and repair it. The service department at Lexus of Sacramento is chaotic. They do not answer the phone and do not respond to messages. Getting timely updates is impossible. I have opened a case with Lexus corporation and will be taking the car to another Lexus dealership. This will be my fifth trip to the shop for this issue. I understand that used cars come with wear and tear, but they should not come with an undisclosed mechanical defect, especially if you are buying a Lexus at Lexus. If you buy a used Lexus at Lexus of Sacramento, it should be mechanically sound, and if not, it should be taken care of by Lexus of Sacramento. Bottom line, Lexus of Sacramento does not thoroughly and effectively inspect the used vehicles they take in, and they do not stand behind them after the sale. Lexus of Sacramento has taken all the fun out of buying a car. More

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Completely satisfied with the servicez. The service advisor was very knowledgeable , accomodating and easy to deal with. The service advisor was very knowledgeable , accomodating and easy to deal with. More

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Service was quick and easy. Facility is clean. Representatives were attentive, helpful, and pleasant to interact with. Facility is clean. Representatives were attentive, helpful, and pleasant to interact with. More

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Excellent services. My vehicle’s issue regarding to tire pressure light on dash is solved. My vehicle’s issue regarding to tire pressure light on dash is solved. More

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Great Lexus dealer with nice services. I went in for regular oil change and they washed my car also without any charge. I went in for regular oil change and they washed my car also without any charge. More

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Flexible appointments, courteous , professional service techs . Friendly environments, very considerate about customers time ,service quality was the best, everything was taken of even the car wash. techs . Friendly environments, very considerate about customers time ,service quality was the best, everything was taken of even the car wash. More

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So friendly the moment I drove up, to the minute I drove off in my vehicle, serviced and nicely washed!! Gus was kind and trustworthy-- not like some dealership's service pros. The loaner car was perfect! off in my vehicle, serviced and nicely washed!! Gus was kind and trustworthy-- not like some dealership's service pros. The loaner car was perfect! More

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I was disappointed in one aspect of my service appointment. When the car was being checked in, I pointed out to Gus that I had accidentally scraped the garage door frame when backing the car out. appointment. When the car was being checked in, I pointed out to Gus that I had accidentally scraped the garage door frame when backing the car out. Gus assured me that the white paint on the left front fender would be buffed out. It wasn’t done, and no mention of it not being done was made when I picked the car up. Also, I noticed on my drive home, there was a slight roughness in the engine at lower speed. Don’t really know what that was, but it was not mentioned in the report. Other than that everything seemed OK. More

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Gustavo communicated with me and kept me up to date perfectly throughout. He also treated me with the utmost respect. perfectly throughout. He also treated me with the utmost respect. More

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