Guy Mccumber | Page 2

I've been coming here for ovwr 10 years. Service is always great. My Service rep was attentive and very accommodating. Service is always great. My Service rep was attentive and very accommodating. More

by MARIEANGIE788 Verified Customer Verified Customer

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Thought I had a problem with my rear brakes. However, the mechanic who checked it out visibly showed me there was no problem, presently and suggested a possible replacement at my next oil chan However, the mechanic who checked it out visibly showed me there was no problem, presently and suggested a possible replacement at my next oil change. I was quite satisfied with the service Mr Mc Cumber and the mechanic provided. Great service Dept More

by RWELCH644 Verified Customer Verified Customer

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I am writing to formally document my dissatisfaction with a recent service visit. The service department performed diagnostics before checking the battery's condition as I requested, provided a fundamentally a recent service visit. The service department performed diagnostics before checking the battery's condition as I requested, provided a fundamentally incorrect repair quote exceeding $12,000, and failed to verify vehicle functionality after completing the requested battery replacement. Incident Details Unauthorized Diagnostic: My wife dropped off the vehicle specifically to have the battery checked/replaced, alongside a routine oil change and tire rotation. Despite these clear instructions, the service attendant initiated an electrical-system diagnosis to troubleshoot the retractable roof without prior authorization. Erroneous Diagnosis & High-Pressure Quote: Based on this unauthorized check, I was informed of a "fault" in the retractable roof system. I was presented with two unacceptable options: Full replacement of the roof system for $12,000+. Or, A "repair" consisting of permanently disconnecting the roof, rendering it non-functional. Inaccurate Technical Advice: When I declined these repairs and insisted on only the original services (oil, tires, and battery), the advisor, Guy, told me that because I refused the roof repair, the roof would not function, and the trunk would not open. Resolution via Requested Service: Upon picking up the vehicle after the battery replacement, the "fault" had disappeared, and the trunk opened without issue. Furthermore, upon returning home, I tested the retractable roof; it is fully functional. Conclusion It is evident that the electrical "faults" were a direct symptom of a failing battery—a point I explicitly communicated to Guy at the start. The service department failed to: Perform the basic due diligence of checking system functionality after the battery was installed. Respect the customer’s specific service requests. Provide an accurate diagnosis, which nearly resulted in a $12,000 unnecessary expense. I am requesting a full refund for the unauthorized and erroneous electrical system diagnosis fee. I look forward to your prompt response regarding this matter. More

by jfigpmp Verified Customer Verified Customer

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Guy apparently went home sick and I was left waiting for hours for any update. The work was eventually done satisfactory. hours for any update. The work was eventually done satisfactory. More

by TERRYKORNSXX Verified Customer Verified Customer

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Service was efficient and streamlined. My service adviser, Guy, kept me up to date with the progress of my vehicle. Will Def definitely return. My service adviser, Guy, kept me up to date with the progress of my vehicle. Will Def definitely return. More

by katherineg63081 Verified Customer Verified Customer

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Great service, Great customer service I definitely would recommend the dealership to family and friends recommend the dealership to family and friends More

by PRODZ717 Verified Customer Verified Customer

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Excellent service. , Guy Mccumber very helpful and Explain everything in a nice manner. Definitely will recommend to friends. , Guy Mccumber very helpful and Explain everything in a nice manner. Definitely will recommend to friends. More

by ARNOLDA791 Verified Customer Verified Customer

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Guy is awesome and always really helpful. Service was quick even without an appointment. If you need service visit Guy! Service was quick even without an appointment. If you need service visit Guy! More

by JAISACRUZ Verified Customer Verified Customer

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My service advisor Guy, is always so pleasant and ready to provide the best service. He makes it so easy to get my car serviced at Nissan knowing what I came for will be addressed and corrected. I’m always to provide the best service. He makes it so easy to get my car serviced at Nissan knowing what I came for will be addressed and corrected. I’m always so comfortable and reassured with his service! More

by LHAYES84 Verified Customer Verified Customer

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I had a great service at Sutherlin Nissan. It was a fast service and in good quality. It was a fast service and in good quality. More

by LEHUULOC.LOCLE Verified Customer Verified Customer

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