Guy Mello
Guy Mello at Windward Ford of Hawaii

Guy Mello | Page 10

Sales Manager

Windward Ford of Hawaii

725 Kailua Rd
Kailua, HI 96734

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4.8
166 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

31 yrs, 5 mos

4.8

166 Reviews

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166 Reviews of Guy Mello

July 12, 2023

Dealership Rating
Employee Rating

Great strides forward toward better customer service. Worked with me to get the best deal. More

by youngleahb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amber Wright

Jul 24, 2023

Windward Ford of Hawaii responded

Aloha and Thank you so much for taking the time to leave us a review. Guy Mello and Amber Wright are fantastic to work with. Let us know if there is anything else we can assist you with. Robert Barnes - General Manager - Windward Ford

July 12, 2023

Dealership Rating
Employee Rating

Excellent service. Fantastic experience. The entire team was terrific. Very considerate in all aspects of the transaction. Guy and Ben were totally awesome. Fantastic d More

by fyffewilliam24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ben Matlin

Jul 24, 2023

Windward Ford of Hawaii responded

Aloha and Thank you for taking the time to give us a 5-star review. Let us know if there is anything we can do to help. Mahalo - Robert Barnes - General Manager - Windward Ford

June 16, 2023

Dealership Rating
Employee Rating

This place doesn't offer coffee or water wanted for almost the whole day didn't offer a dropped off or picked up tv was not working properly I would not recommend it to anyone whe I bo More

by plaster88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Davis

June 15, 2023

Dealership Rating
Employee Rating

They took the the time to work with they was patient and like to give a shout-out to my sales rep josh for helping me out every step of the way. More

by OMARI5217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Nielson-Willis

June 15, 2023

Dealership Rating
Employee Rating

Kind, helpful group of people, who took the time to work with me. They was very understanding and was happy to help with m. More

by OMARI5217
Recommend Dealer
Yes

Other Employees Tagged: Al Davis, Rose Rufo, Ken Carril , Robert Barnes, Wayne Fukumoto, Don Minnis, Daraius Mistry, Timothy Schlak, JR Serna, Josh Nielson-Willis

June 11, 2023

Dealership Rating
Employee Rating

Overall the technician was awesome did good work. ! Communication from office staff was not the greatest! More

by Jacqueline.gardner81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2023

Windward Ford of Hawaii responded

Thank you for your honest feedback, we will review the communication process with clients, and make appropriate improvements to give customers a World Class Experience. If you have any additional comments or concerns, please contact the General Manager Robert Barnes, rbarnes@gillautogroup.com or call 808-266-7000 ext 7989

June 11, 2023

Dealership Rating
Employee Rating

Is not good been waiting for the registration to be renew. I wait for 3 weeks just to renew. It can be done just for 1 hour. More

by 2018 Tesla Model 3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Al Davis

Jun 11, 2023

Windward Ford of Hawaii responded

Aloha, this is Robert Barnes, I'm the General Manager here at Windward Ford. The delay is not regarding Safety, the delay is with the DMV processing the registration. We sent the paperwork immediately to the DMV, we are waiting for them to process it and send it back. This is pretty normal here in Hawaii. Let me know if you have any other questions. 808-266-7000

March 02, 2023

Dealership Rating
Employee Rating

Friendly and fair is how they serviced us. Sales manager is the best on Island. No More

by johnaeto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Carril , Don Minnis, Austin.

February 07, 2023

Dealership Rating
Employee Rating

Strong communication for arrival date of vehicle and processing transaction of trade-in and new vehicle purchas. More

by AM08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Carril , Kelsea Battalico

October 13, 2022

Dealership Rating
Employee Rating

I was very pleased with service. Made an appt, dropped off and they were able to handle my recall at the same time. Domo Arinatoes, Mr Robotoes. Aloha. More

by Skcoors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Fukumoto, Landon

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