Guy Mello
Guy Mello at Windward Ford of Hawaii

Guy Mello | Page 11

Sales Manager

Windward Ford of Hawaii

725 Kailua Rd
Kailua, HI 96734

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4.6
171 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

31 yrs, 8 mos

4.6

171 Reviews

Write a Review

171 Reviews of Guy Mello

June 11, 2023

Dealership Rating
Employee Rating

Overall the technician was awesome did good work. ! Communication from office staff was not the greatest! More

by Jacqueline.gardner81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2023

Windward Ford of Hawaii responded

Thank you for your honest feedback, we will review the communication process with clients, and make appropriate improvements to give customers a World Class Experience. If you have any additional comments or concerns, please contact the General Manager Robert Barnes, rbarnes@gillautogroup.com or call 808-266-7000 ext 7989

June 11, 2023

Dealership Rating
Employee Rating

Is not good been waiting for the registration to be renew. I wait for 3 weeks just to renew. It can be done just for 1 hour. More

by 2018 Tesla Model 3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Al Davis

Jun 11, 2023

Windward Ford of Hawaii responded

Aloha, this is Robert Barnes, I'm the General Manager here at Windward Ford. The delay is not regarding Safety, the delay is with the DMV processing the registration. We sent the paperwork immediately to the DMV, we are waiting for them to process it and send it back. This is pretty normal here in Hawaii. Let me know if you have any other questions. 808-266-7000

March 02, 2023

Dealership Rating
Employee Rating

Friendly and fair is how they serviced us. Sales manager is the best on Island. No More

by johnaeto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Carril , Don Minnis, Austin.

February 07, 2023

Dealership Rating
Employee Rating

Strong communication for arrival date of vehicle and processing transaction of trade-in and new vehicle purchas. More

by AM08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Carril , Kelsea Battalico

October 13, 2022

Dealership Rating
Employee Rating

I was very pleased with service. Made an appt, dropped off and they were able to handle my recall at the same time. Domo Arinatoes, Mr Robotoes. Aloha. More

by Skcoors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wayne Fukumoto, Landon

August 02, 2022

Dealership Rating
Employee Rating

Windward Ford is Top notch! They’re not only knowledgeable with their vehicles, but they are very patient and helpful when I ask a million questions! I will refer all my family More

by Cyimmers
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Minnis, Hoku Zuttermeister

May 28, 2022

Dealership Rating
Employee Rating

Warm welcome and a true sense of aloha spirit… treated like Ohana at Windward Ford. More

by 808kjc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Carril , Don Minnis, JR Serna

May 26, 2022

Dealership Rating
Employee Rating

The Sales leasing & finance departments were all courteous and professional. Made for a Good car buying experience. More

by BillyB
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Minnis, Jeffery Salazar

May 27, 2022

Windward Ford of Hawaii responded

Thank you so much for giving us the opportunity to earn your business Billy!! It was our pleasure!

May 26, 2022

BillyB responded

Sal, Guy and Don were all a pleasure to work with.

February 23, 2022

Dealership Rating
Employee Rating

I loved the people who helped me! ! Kind, courteous, knowledgeable, and friendly. I would tell my friends about you!! More

by Reiberk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rose Rufo

February 16, 2022

Dealership Rating
Employee Rating

Efficient, friendly and well trained team over at Windward! Made small task east and the text followup and reminder was top level! More

by matt.esecson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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