Gwen Moore
Gwen Moore at Russ Darrow Metro Mazda

Gwen Moore | Page 3

General Sales Manager

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
39 Reviews
4.6

39 Reviews

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39 Reviews of Gwen Moore

April 05, 2025

Dealership Rating
Employee Rating

The sales crew/managers at Russ Darrow Mazda were friendly, professional and eminently attentive to my car buying needs. More

by CBALLMAN2
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Scott , Stan Moore

Apr 05, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

April 01, 2025

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Employee Rating

This is the best dealership I have ever bought a car from! The staff is amazing and always go above and beyond!!! This was second experience here and it was even better than the first!!!! hands down the More

by Betsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jalen Moore, Noah Matson, Rod Winklepleck , Jeffrey Bintzler

Apr 02, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

March 17, 2025

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Employee Rating

Great customer service! ! I always have the best experience with Janea and finance department. No complaints. More

by BUSYMOM83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Janea Anthony

Mar 18, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. Janea and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

March 17, 2025

Dealership Rating
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Janae Anthony & Gwen HELPED ME tremendously! ! At first I thought I wasn’t getting a car because of my credit score and how high my car note will be , but they made it happen for me ! Now I’m in More

by KEYANNACLAY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Jalen Moore, Janea Anthony , Stan Moore

Mar 18, 2025

Russ Darrow Metro Mazda responded

It's great to hear that Janea, Gwen, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your Mazda truck! Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

February 28, 2025

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I love this dealership , so nice and Janae and Gwen did everything they could to get me approved & now I’m in my dream car !!! THANK YOU GUYS More

by KEYANNACLAY71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear Janea and Gwen were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

February 26, 2025

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Employee Rating

We had the pleasure of working with Alejandro. He was intelligent, knowledgeable, and very pleasant to work with. He answered all of our questions and made a challenging (for us) process, very doa More

by Molly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robyn ODonnell, Noah Matson, Alejandro Noyola , Shaunte ONeal

Feb 27, 2025

Russ Darrow Metro Mazda responded

Molly, thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Alejandro delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

February 23, 2025

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Very easy process. Salesmen were not pushy at all. Dealership was also very nice and accommodating. More

by HANNAHKNAUER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alejandro Noyola

Feb 23, 2025

Russ Darrow Metro Mazda responded

Hannah, Thanks for your feedback on your recent visit to Russ Darrow Metro Mazda. It's great to hear that we were able to assist you and that you had such a positive experience. Jalen Moore jalen.moore@russdarrow.com

February 17, 2025

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Employee Rating

Worst car buying experience I’ve ever had! Waited 5 1/2 hours, signed paperwork, and almost 4 weeks later still don’t have my car. No response from manager or finance person about the fact tha More

by PEGGYRODRIGUEZ2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Noah Matson, Alejandro Noyola

Feb 20, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Peggy, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

Feb 20, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Peggy, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

Feb 20, 2025

PEGGYRODRIGUEZ2000 responded

The manager, Cory, finally contacted me Monday about finding a car comparable to my car. Unfortunately, he wants me to do another credit application and I do not want another credit pull on my account for an inconvenience not of my making. I'm happy to talk with you if you'd like but I don't see any resolution to this problem short of replacing my car with a comparable car using the same loan. The mistake was made by whoever did the car inspection prior to me buying it. I'll continue to drive the loaner through June until my car is fixed which doesn't give me much faith in the service department of Mazda. You can email me at this address or call at 262-751-6095. I still have not gotten an answer from Noah about documenting that I did not get delivery of my car and that the inspection was not reliable and valid.

Mar 03, 2025

PEGGYRODRIGUEZ2000 responded

Hello - maybe you didn't get my earlier email. Please call me at 262-751-6095. They expedited the part and I got the car last week. As soon as I pulled it into my garage that same night, the windshield washer fluid warning light was blinking. I called Mazda many times asking for Robin or Corey to return my call. Of course, never heard from them. Then I called Bruce, in Service, who is the only one who every answers my call. He told me to bring it in Saturday to get topped off. I can't believe that I bought a car that supposedly had been inspected and signed the inspection form yet the seat was broken and the windshield wiper fluid wasn't topped off. Especially after it had been in your service department for a month. I brought the car in on Saturday, which I shouldn't have had to do by the way, and was told that the reservoir is cracked. How could that have missed your supposed inspection?? So now I was told by Corey, who has been unhelpful all along, that I should take my car, and when the part is in, supposedly Tuesday, they will switch cars with me. So now I'm driving a car with no windshield washer fluid. Corey, who promised me he'd call me on Tuesday, and then told me he doesn't work Tuesday, says the part will be in. He told me he'd text me the number to reach him on Saturday, and even after I texted Robin that I hadn't gotten the number and asked her to remind him, I still haven't gotten that number. So I have no way to get a hold of him. I have Robin's cell phone number and will be calling her since no one ever answers at the main Russ Darrow number. And no one ever responds to messages. I have been talking to my friend who worked at Russ Darrow years ago and has years of experience in the car industry, both in sales and finance, and he said that he has never heard of such a poor buying experience. I'm expecting a response from you by phone or email or I will respond to the emails/texts that I keep getting to write another negative review. This car and the people involved have been unhelpful, dismissive except for Bruce Carrick in service.

February 06, 2025

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Employee Rating

Nick was very professional, courteous and understood the assignment. He made every step of the process and interactions very smooth. Everyone at Mazda was great and made it happen for me and my children, th More

by SHIEKASTINSON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

February 01, 2025

Dealership Rating
Employee Rating

I LOVE this dealership. I purchased my first car in 2002 and I’m back. More

by WELLNESSHELP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Janea Anthony , Mickey Cascio

Feb 03, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

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