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HENRY DELGADO
HENRY DELGADO at Toyota of Coconut Creek

HENRY DELGADO | Page 48

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

Contact Me
4.6
1,190 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

21 yrs, 4 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.6

1,190 Reviews

Write a Review

1190 Reviews of HENRY DELGADO

July 21, 2022

Dealership Rating

Excellent and fast service very reliable awesome customer service I will recommend to my friends More

by JULIOANTONIOPOUMEDINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jul 21, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 21, 2022

Dealership Rating
Employee Rating

This dealership provides very good service. The people who serve are very friendly. Toyota is the best for me. More

by ALEXVARGAS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr.

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Jul 21, 2022

Toyota of Coconut Creek responded

Alex, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 14, 2022

Dealership Rating

Wasn’t called with update on my SUV, or even when to pickup so I went anyway and it was parked under a tree full of bird feces… also I’m not satisfied with the way its running 👎🏼👎🏼👎🏼 More

by TJ.7336
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Don’t exactly remember his name I believe CHRIS

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Jul 28, 2022

Toyota of Coconut Creek responded

We understand the importance of meticulous and attentive care, so as you can imagine, this feedback is concerning. I apologize for the state your car was left and know how disappointing it is to run into unexpected repairs. Would you mind giving me a call at 954-545-6931 when time allows? I'd like to try and make things right. Norman Frantz - Service Manager

July 14, 2022

Dealership Rating
Employee Rating

Very organized an Curtis. And everything was done to specs. I will returned. For my next service. More

by ZAMORA5907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Jul 14, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Curtis. Drive safely, and we are looking forward to seeing you back at Al Hendrickson Toyota!

July 14, 2022

Dealership Rating
Employee Rating

Why bother to insist that customers make appointments yet the wait time is still over 3 hours? More

by CIDY21
Recommend Dealer
No
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Jul 28, 2022

Toyota of Coconut Creek responded

I'm sorry your service took longer than anticipated. Our goal is speedy and efficient care, and we'll use your review to ensure we're delivering it. If you'd like to discuss this directly, or if there's anything I can do to help, please be in touch - otherwise, I hope your next visit improves from here. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 12, 2022

Dealership Rating
Employee Rating

Upsetting, service doesn’t do what they tell you when you take car for service More

by JHIGUERA76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Jul 22, 2022

Toyota of Coconut Creek responded

This is worrying to hear, as customer satisfaction is our foremost concern. I want to better understand how we fell short here and do my best to turn your experience around. Please give me a call, if you are willing - my line is 954-545-6931. Thank you, Norman Frantz - Service Manager

July 11, 2022

Dealership Rating
Employee Rating

Always good service they tell about how it takes. Price is seen to be fair More

by RBERNSTEIN5519
Recommend Dealer
Yes
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Jul 11, 2022

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 08, 2022

Dealership Rating
Employee Rating

The mechanics obviously don’t care about how they return your vehicle to you with grease on your seat and underneath your hood after they service your vehicle. More

by gerald1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Jul 09, 2022

Toyota of Coconut Creek responded

Gerald - I'm very sorry to hear about how your vehicle was returned to you. This isn't what we want for our guests and I will speak with my team about your feedback. Would you please give me a call? I would like to see what I can do to improve your experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 11, 2022

Toyota of Coconut Creek responded

Gerald- I will share this with the team and use this to improve for the future. If there are still any grease marks, please come by so that we can take care of it. Once again, I apologize and hope that we can make your next experience a great one. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 10, 2022

gerald1960 responded

Good Evening Norman, I appreciate you reaching out to me about this issue. There’s really nothing else for me to say except before returning a vehicle to the customer the mechanic who worked on the vehicle needs to return it the same way that he found it when it was brought in for service. I don’t understand why he didn’t notice the grease marks that he left on my right front passenger seat and try to clean it off before returning my vehicle. Just a suggestion but maybe they should cover both seats with the plastic wrap when you first bring the vehicle in for service and then the grease marks might not have gotten on the seat. They also need to wipe the grease off underneath the hood after they do the oil change.

Jul 11, 2022

gerald1960 responded

Thank You Norman. I appreciate you responding back with me.

July 07, 2022

Dealership Rating

Bad as the first time, waiting time was awful and no communication a lot. horrible customer service from start to end. More

by acajas
Recommend Dealer
No
Report | Print
Jul 09, 2022

Toyota of Coconut Creek responded

I'm sincerely sorry your wait time and our communication left you wanting more. We aim for the best in customer service, so this is hard to hear. I will share this feedback with my staff, but I also want to ensure all your concerns have been properly addressed. Please give me a call, if you are willing - I won't be able to determine your contact details from this review. Best, Norman Frantz - Service Manager - 954-545-6931

July 06, 2022

Dealership Rating
Employee Rating

Service advisor was very rude. The service manager was a nice guy that turned things around More

by PAMJANFOR
Customer Service
Friendliness
Recommend Dealer
No
Report | Print
Jul 09, 2022

Toyota of Coconut Creek responded

I'm sorry that some of our team members didn't impress you. We aim for best in class service, and I'm concerned that we let you down. We're glad that one member turned your experience around. If we can do anything else to assist you, please let us know. Norman Frantz - Service Manager - 954-545-6931

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