HENRY DELGADO | Page 62

Toyota of Coconut Creek responded

We want our customers to feel confident in the work we perform on their vehicles and I'm so sorry if we fell short of our usual standards. I'd like the opportunity to learn more about what happened here and collect some information so we can work towards providing the best customer experience possible. Would you please give me a call when you have a moment? Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

Ken, I want to assure you that providing our guests with top-tier customer service is always a priority of ours, and I'm very sorry that your experience doesn't better reflect that. I will touch base with my service team to see if I can find out more about this experience, but I'd like the opportunity to speak with you as well to see what I can do to help. I won't be able to locate your contact information based on your username alone, so I urge you to give me a call whenever is convenient for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

I'm sorry your initial maintenance fell short. We aim for best-in-class service and care, so this is disappointing to hear. I will share this review with my team in our constant effort to improve, but I also encourage you to contact me if you'd rather talk through this together. I would be glad to address your concerns directly and hope we can regain your confidence during your next visit. Best, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

Thank you for trusting the Al Hendrickson Toyota service team to get the job done! We appreciate the five stars.

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Henry and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Toyota of Coconut Creek responded

It was our honor and privilege to serve you! Thank you for your words of gratitude - and see you next time!

Toyota of Coconut Creek responded

I would like to apologize for the delay with your oil and filter change. We strive to provide our customers with quick, convenient service, and I am sorry for missing the mark. It is also clear that we need to improve our communication to accommodate our guests better, and your feedback will be shared with our team. I understand you feel discouraged from returning, but if you were willing to give us another chance, I would like the opportunity to make things right. Please consider giving me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Toyota of Coconut Creek responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Henry y el equipo Al Hendrickson Toyota. Apreciamos las palabras amables y esperamos volver a verle la próxima vez!

Toyota of Coconut Creek responded

We're happy that you're happy, Edy! Thank you for sharing and for allowing Al Hendrickson Toyota to serve you!

Toyota of Coconut Creek responded

We're glad your service left no boxes unchecked! From all of us here at Al Hendrickson Toyota, thank you for your business and great review!