I would give you five-star rating except I still have
issues with my truck and that stuff about not topping off my gas tank does not fly, first I don't do it and since my last visit I have given your rec
issues with my truck and that stuff about not topping off my gas tank does not fly, first I don't do it and since my last visit I have given your recommendation a try, I have not put more than half a tank of fuel to see if that makes a difference, still the same, you opened up a case number of which no one told me what that even means, I was under the impression that I would here from at least Toyota themselves, not a word, I am running out of patience and ready to take the next step in getting my vehicle to run the way it is suppose to run or replace it.....................................
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by Izzy
Verified Customer
Verified Customer
Apr 07, 2022 -
Toyota of Coconut Creek responded
Izzy- I apologize, I would like to help you but I have not received any messages on my line and I would need your full name to look you up in our system. Please call me on my direct line at 954-545-6931 or please send me your information. Thank you, Norman Frantz - Service Manager
Mar 18, 2022 -
Izzy responded
Call you Monday morning, thank you for getting back to me so we can work on a solution for my truck.
Mar 26, 2022 -
Izzy responded
I have called and left messages on a couple of occasions and have yet to hear from you or anyone else for that matter, question, you know whats wrong with the truck and don't want to deal with it or you don't know but still refuse to deal with it because the truck was not purchased at your dealership, which one is it?
I still have no idea what to do with this so-called case number that is on the invoice since the last time I was there, no one bothered to explain that to me. I don't want excuses, I want RESULTS, SO GET YOUR ACT TOGETHER, I will be making another appointment, just want this taken care of, not too much to ask, is it?
Apr 06, 2022 -
Izzy responded
Can anybody tell me what does it mean to have a case number?
Since you guys don't answer phone calls or return calls, the least you can do do is answer the question!!
Apr 07, 2022 -
Izzy responded
Israel Rentas
954-512-4093 cell
Email-isnil06@aol.com
Hope to hear from you soon, all I want is this to be fixed.
Thank you
Courteous, caring employees in service department.
They listen to customers and act accordingly .I would refer service department without a second
thought.
They listen to customers and act accordingly .I would refer service department without a second
thought.
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by jfam03
Verified Customer
Verified Customer
Mar 18, 2022 -
Toyota of Coconut Creek responded
Your confidence in our service team makes our day! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your feedback. We look forward to your next visit!
Dealership organization was so evident when you arrive
at the service center. Not a long wait when there is an appointment.
at the service center. Not a long wait when there is an appointment.
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by SWORNIAYOUTH
Verified Customer
Verified Customer
Mar 17, 2022 -
Toyota of Coconut Creek responded
Thanks for complimenting the hard work and organization Al Hendrickson Toyota has to offer! We are glad to see we could earn your five stars. See you down the road!
Good service all time that is what I like used this
dealer all time when I need service
dealer all time when I need service
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by REINELFORERO
Verified Customer
Verified Customer
Mar 17, 2022 -
Toyota of Coconut Creek responded
Thanks for the five-star review for Al Hendrickson Toyota! We are so glad you can rely on our service team to get the job done. Have a great day!
Siempre he sido bien atendida y saldo satisfecha porque
no me hacen esperar innecesariamente y
no me hacen esperar innecesariamente y
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by BEATRIZRAMIREZ2202
Verified Customer
Verified Customer
Mar 16, 2022 -
Toyota of Coconut Creek responded
Beatriz, nos hace muy feliz oír que usted siempre esté bien atendido y cuidado aquí en Al Hendrickson Toyota! Gracias por su negocio y su comentario excelente - esperamos verle por la próxima!
It’s was just very we’ll.
That car was fixed on time thanks you
That car was fixed on time thanks you
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by CRISTINAARIAS
Verified Customer
Verified Customer
Mar 16, 2022 -
Toyota of Coconut Creek responded
Thank you for the review! We are glad to hear that the Al Hendrickson Toyota team was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back!
Unfortunately this last time on Toyota Hendrickson was
terrible. My husband and I waited 2 hours and 30 min for an Oil Change. Totally not respect with the client. The advisor went out to his lunch and le
terrible. My husband and I waited 2 hours and 30 min for an Oil Change. Totally not respect with the client. The advisor went out to his lunch and left all his clients waiting unnecessarily. Last year was much better. Sorry to say that!!! I really don't like to give bad rate to anyone!
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by raimundoazevedo
Verified Customer
Verified Customer
Apr 02, 2022 -
Toyota of Coconut Creek responded
We are very sorry for the delay with your recent oil change. We expect more for our customers than a one-star experience, and I apologize for letting you down. I will share your feedback with my team to ensure we improve for you next time. Again, I am sorry you were left disappointed, and I hope we get the chance to turn things around. If you would like to speak with me directly regarding your concerns, I would be happy to take your call. Thank you, Norman Frantz - Service Manager - 954-545-6931
Highly recommended!
Will definitely be back for any repairs and other vehicle concerns to keep your everyday driving worry free.
Will definitely be back for any repairs and other vehicle concerns to keep your everyday driving worry free.
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by Sheryl D
Verified Customer
Verified Customer
Mar 16, 2022 -
Toyota of Coconut Creek responded
Thank you for the glowing review and for recommending Al Hendrickson Toyota, Sheryl! We're so happy we're doing a great job keeping your vehicle safe and road-ready. Take care, and see you next time!
Great people, great service.
They are always welcoming, and they offer shuttle service to and from the dealer, which is awesome!!
They are always welcoming, and they offer shuttle service to and from the dealer, which is awesome!!
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by photosbysusancc
Verified Customer
Verified Customer
Other Employees Tagged:
Chris Leporte
, Shedrick Anderson, Chris Kulazidis, Wilnord Charles
Mar 11, 2022 -
Toyota of Coconut Creek responded
Susan, we're so glad we always deliver the kind and efficient service we pride ourselves on! From the whole Al Hendrickson Toyota team, thank you for your kind words and positive review!
Aug 04, 2022 -
photosbysusancc responded
Always happy to help out!!!
2021 Camry lease went in after 13 months for its check
over and it took forever for the 5000 mi check up but when I got into my car the pass Seat totally reclined as if used to take a nap
drivers floor
over and it took forever for the 5000 mi check up but when I got into my car the pass Seat totally reclined as if used to take a nap
drivers floor mud paper was bunched up on side of console not on floor Very UNHAPPY
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by LARRY.EDINGER50
Verified Customer
Verified Customer
Mar 12, 2022 -
Toyota of Coconut Creek responded
Larry, we're sorry your service took longer than anticipated and that your vehicle wasn't returned in the condition we expect. I will share this feedback with my team so we can improve, but please consider giving me a call if you'd like to discuss this. I hope we can recoup your confidence down the road. Best, Norman Frantz - Service Manager - 954-545-6931
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