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HENRY DELGADO
HENRY DELGADO at Toyota of Coconut Creek

HENRY DELGADO | Page 75

Service Advisor

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

Contact Me
4.6
1,190 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

21 yrs, 4 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.6

1,190 Reviews

Write a Review

1190 Reviews of HENRY DELGADO

January 08, 2022

Dealership Rating
Employee Rating

Excellent & courteous service. Klaus is the best. Professional always. !! A compliment to your company. What else can I say.. More

by JDHOLIDAY210jdholiday210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 10, 2022

Toyota of Coconut Creek responded

We appreciate your giving Klaus a shoutout and agree he is a great asset to the Al Hendrickson Toyota team. Thank you for the five stars and we hope to see you again next time!

January 08, 2022

Dealership Rating
Employee Rating

Very efficient. Took care of my recall and threw in an oil change at no charge. Adjusted one of my tires low on air. Nicely impressed. Will return for sure. More

by cediazf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 10, 2022

Toyota of Coconut Creek responded

We are thrilled that our team gave you such an efficient, top-notch experience! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. We look forward to seeing you next time!

January 07, 2022

Dealership Rating
Employee Rating

Henry shows no concern for customers. Wilnord basically refused to help me after having a bad experience with Henry. Would prefer not to deal with the service department. More

by Rhodes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Wilnord

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Jan 26, 2022

Toyota of Coconut Creek responded

This feedback is concerning to read. I expect the highest level of service from my team, and I apologize for the way you were treated during your visit. I assure you that I will look into your situation immediately so I can better understand what happened here. Lastly, I would appreciate the chance to speak with you directly to see what more I can do to help make things right. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 06, 2022

Dealership Rating
Employee Rating

First time customer. Usually go to lipton. I'll be back. Some of your employees were not wearing masks. NOT GOOD PRACTICE More

by Wendy.rich
Customer Service
Friendliness
Recommend Dealer
Yes
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Jan 16, 2022

Toyota of Coconut Creek responded

Wendy, thank you for sharing about your recent experience. I apologize if you felt uncomfortable at any time during your visit. Allow me to clarify that the health and safety of our guests and our team remain paramount, so we will take the time to review our policies with our team to ensure they are taking all the proper steps. If you would like to discuss your time with us or share any additional input, please don't hesitate to reach out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 06, 2022

Dealership Rating
Employee Rating

Staff is very helpful, very happy with the service from here. Will continue looking forward to having service done here More

by koolngoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

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Jan 07, 2022

Toyota of Coconut Creek responded

It's wonderful that the Al Hendrickson Toyota team was able to assist you so well. Thank you for the wonderful feedback and we look forward to seeing you again. Drive safely!

January 06, 2022

Dealership Rating
Employee Rating

It's was excellent, but to experience when people don't have any maintenance service. More

by ELANGEVALMOND87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, Norman Frantz, Chris Leporte, Jarrett Elder Sr., Oscar Vizcarra , Shedrick Anderson, Juan Diaz, Chris Kulazidis, Fred Mohi

Report | Print
Jan 16, 2022

Toyota of Coconut Creek responded

We take customer feedback seriously so I am grateful for your review. Would you be willing to speak with me about your experience directly? If so, please give me a call at your convenience. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 06, 2022

Dealership Rating
Employee Rating

excellent attention with Henrry, the spacious waiting room, coffee and some goodies, when your vehicle is ready they notify you More

by JUANCARLOSBUB
Customer Service
Quality Of Work
Recommend Dealer
Yes
Report | Print
Jan 07, 2022

Toyota of Coconut Creek responded

We're happy to hear you could enjoy your visit with Al Hendrickson Toyota while we assisted with your service needs. Thank you for the kudos and have a great day!

January 06, 2022

Dealership Rating

2 times back to back bad experience the first one after a oil change the technician forgot to tighten the cap driving the car home I saw smoke come out of the ac vent More

by VERLANDEEXIL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Report | Print
Jan 26, 2022

Toyota of Coconut Creek responded

It's concerning to see this feedback as we want customers to be confident in our services. I'm sorry to hear that we left the wrong impression and I am here to take your call if you'd like to speak further. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

January 06, 2022

Dealership Rating
Employee Rating

It was confortable and all guys work fast to My Toyota. Ricardo the mechanic explained me everything More

by MMUSSA19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jan 06, 2022

Toyota of Coconut Creek responded

It's outstanding to hear that Ricardo's efficient and informative care earned us this supportive review! We're so grateful for your business at Al Hendrickson Toyota, and we hope you continue to rely on us for all your future service needs!

January 06, 2022

Dealership Rating
Employee Rating

The service was excellent good customer service the staff word hard to have a great job. More

by PITTERANGELA51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jan 06, 2022

Toyota of Coconut Creek responded

Thank you for the great review, Angela! We are so glad to hear that the Al Hendrickson Toyota team delivered such a successful service experience. Drive safely, and we hope to see you back!

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