HENRY DELGADO | Page 78

Toyota of Coconut Creek responded

Making sure your vehicle is in top condition is always a priority of ours as well. Thank you for allowing our team to maintain your vehicle, and we look forward to the next time you stop by Al Hendrickson Toyota!

Toyota of Coconut Creek responded

We're glad we provided the timely client experience we strive for. Thank you for the amazing review of Al Hendrickson Toyota!

Toyota of Coconut Creek responded

Thank you for the review! While we are glad to hear that you enjoyed your experience working with our team, we apologize for the mixup regarding your tire rotation. We strive to deliver efficient and seamless service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to make things right. If you are willing to discuss this further, please give me a call directly. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Toyota of Coconut Creek responded

Rick, delivering excellent customer service is our foremost concern, and I'm sorry this wasn't better represented to you. I will address this feedback with our staff so we can work to improve the client experience, but please consider giving me a call if you'd like to have a conversation. I hope we get the chance to regain your confidence. Best, Gary Cann - Vice President Parts and Service - (954) 972-1100

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with Henry and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Toyota of Coconut Creek responded

We strive to do what's best for our customers, so I am disappointed that your recent experience left you with a different impression. I understand how frustrating it can be to encounter unexpected costs and would like to see how I can help answer any questions you may have. Would you mind giving me a call at (954) 972-1100 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Gary Cann - Vice President Parts and Service

Toyota of Coconut Creek responded

This is a concerning review to read, and I do sincerely apologize for the miscommunication that occurred here. I assure you that we will use this as a learning experience and ensure we improve our process going forward. I would also like to address your concerns and answer any questions you have regarding your vehicle. If I am unable to reach you, please give me a call when you have a moment. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Toyota of Coconut Creek responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Toyota of Coconut Creek responded

We're so glad we could accommodate your schedule and get you taken care of in a courteous and timely manner. Thank you for the amazing review and for choosing Al Hendrickson Toyota!

Toyota of Coconut Creek responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with Luis and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!