Haley Milton

I brought my Kia Sportage for service on my lease. Haley in the service department was very friendly and helpful with all questions asked. Her manner was very pleasant. When I did not immediately retu Haley in the service department was very friendly and helpful with all questions asked. Her manner was very pleasant. When I did not immediately return to the service department after receiving a text that my car was ready, Haley came to personally notify me in the waiting room. She remembered I wanted a quote for a trailer hitch and attached one to my receipt. For the used car sales department where we bought a used Sonata, we had a very bad experience, however. On more than one occasion the sales associate blatantly lied to us about the state of the used car we were considering. We arranged an appointment for a specific car, yet when we arrived the sales associate assigned to us knew absolutely nothing about this particular car. He knew nothing about the warranty package and had to go and ask another for clarity. We were told work would be completed that wasn’t. All told, I will absolutely not be working with this dealership again. More

by jenniferafs Verified Customer Verified Customer

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Great to deal with, came in with what we thought was a service emergency. They took us in immediately and fixed the issue. Thank you service emergency. They took us in immediately and fixed the issue. Thank you More

by mikehorsch Verified Customer Verified Customer

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Messed up paperwork with the vin numbers being incorrect messed up my credit and had me paying for a car I didn’t buy. It was a mess. Service department gets 5 stars though. messed up my credit and had me paying for a car I didn’t buy. It was a mess. Service department gets 5 stars though. More

by ron.ross Verified Customer Verified Customer

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I was bringing my car in for a scheduled maintenance check and everything went smoothly and quickly. Very pleased. The reason for my visit was for service only and this survey didn't offer that choice check and everything went smoothly and quickly. Very pleased. The reason for my visit was for service only and this survey didn't offer that choice under "Reason For Visit" so I chose Sales (Used) More

by LanternHill Verified Customer Verified Customer

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I always have a great experience at this location and Haley is very knowledgeable and great customer service Haley is very knowledgeable and great customer service More

by EVASUNDERLIN Verified Customer Verified Customer

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Excellent service experience followed by a very good sales experience- I plan to have my new car serviced there, and would buy from them again. Convenient, clean, efficient! sales experience- I plan to have my new car serviced there, and would buy from them again. Convenient, clean, efficient! More

by codyeliz Verified Customer Verified Customer

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Best services you could ever expect. Knowledgeable, personal and accommodating. Don't go anywhere else for service!! Knowledgeable, personal and accommodating. Don't go anywhere else for service!! More

by F.DIANA Verified Customer Verified Customer

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We had some trouble with our new car and the staff members were wonderful. Kind, professional and helpful. Haley was great at communicating updates to me and Kevin was committed to getting us the help members were wonderful. Kind, professional and helpful. Haley was great at communicating updates to me and Kevin was committed to getting us the help we needed. Thank you! More

by FAINA.BUKHER Verified Customer Verified Customer

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If I could give 0 or negative stars I would. The service department at this location is AWFUL!! I purchased my car when this location was Dan Obrien in 2020. So I can’t from the sales aspect The service department at this location is AWFUL!! I purchased my car when this location was Dan Obrien in 2020. So I can’t from the sales aspects on this location. Beyond rude and unprofessional customer service and very condescending attitudes from the maintenance/service department. I got a notice about potential issues with my Kia…says to bring it in at no cost to you over and over. But I was charged..my mechanic showed and expressed the issues with my Kia. That Kia knows about said issues and will fix it cause of the extended warranty and should bring it there. They didn’t test drive my car, didn’t perform tests with engine even warmed! They lied about uploading footage to the warranty department. There is so many other details I could get into about the lack of professionalism with the service department at this location but please take my word and go anywhere else. More

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I did not have a good experience when I first bought my car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care abo car. I was at the dealership for 4 and a half hours. However, I am giving five stars since Adrian was awesome. Also, that McFarland Kia does care about their customer experience. James the GM was very helpful and listened and emphasized with me. I appreciate it More

by heyyitskb Verified Customer Verified Customer

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