Haley Valila | Page 26

This dealership was extremely quick in getting a remote offer done. The woman I worked with in Finance, Haley was great and on top of her game. Meanwhile, the internet manager Erin and the salesperson Carl offer done. The woman I worked with in Finance, Haley was great and on top of her game. Meanwhile, the internet manager Erin and the salesperson Carl H, I worked with first quoted me 10k above MSRP. I said "are you sure?" and he quickly retracted and said he had the wrong vehicle. But then quoted me 7k above MSRP. I told him that was higher than any other dealership I was looking at. A few days later, the internet manager Erin called me and told me she had no idea why the salesperson and I couldnt agree on a deal, as she knew my budget. She ended up offering something that was fair. We agreed on a final price and after that, I had mentioned that I was interested in the promotion at the time, which was 500 rebate at 2.5% APR. She said they could work on that. They mailed me the paperwork and unfortunately, all they did was increase the price of the vehicle 500, and THEN take the rebate off. Basically baking in the rebate into the price of the car. I reached out to them and Erin asked to video chat since this sale was remote. She was slightly unprofessional, visually getting angry and frustrated. As the customer, for some reason I had to be the one trying to calm her down. The bright side of all this was the woman from Finance, Haley. She was a superstar in getting me the right paperwork and giving me all the information I needed. More

by cc81 Verified Customer Verified Customer

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All my needs were met,everyone was professional and courteous. All of the staff willing to help however they could to make this purchase as easy as possible. courteous. All of the staff willing to help however they could to make this purchase as easy as possible. More

by KARENMULVEY.KM Verified Customer Verified Customer

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Excellent vehicle with amazing safety features and warranties. Everyone was friendly and helpful even after the purchase of our new vehicle. I would highly recommend them if you’re looking to buy a warranties. Everyone was friendly and helpful even after the purchase of our new vehicle. I would highly recommend them if you’re looking to buy a new car. More

by BAWEST007 Verified Customer Verified Customer

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My salesperson Matt was exceptional. Knowledgeable and a pleasure to deal without being obnoxious and pushy. He listened to all of my requests and concerns . pleasure to deal without being obnoxious and pushy. He listened to all of my requests and concerns . More

by ENCORE725 Verified Customer Verified Customer

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Great Dealership with an Excellent Salesman. Gus Saucedo The only Salesperson I deal with. He pays attention to your needs and always satisfy the deal The only Salesperson I deal with. He pays attention to your needs and always satisfy the deal More

by Carol Verified Customer Verified Customer

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Best in Ocala. All departments have excellent customer service. All of them go out of their way to please you. They are very helpful in finding what you really need and not what they want to sell. service. All of them go out of their way to please you. They are very helpful in finding what you really need and not what they want to sell. More

by LAVINIADAVILA Verified Customer Verified Customer

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Drew was great! He really knew the car and was good at explaining everything. I briefly saw a manager but don't recall his name. explaining everything. I briefly saw a manager but don't recall his name. More

by ALLEHNAH Verified Customer Verified Customer

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The car I bought is very nice. However their approach to the customer was all about control and making money off of the customer’s misunderstanding of how the payment system works. I do feel looking back t the customer was all about control and making money off of the customer’s misunderstanding of how the payment system works. I do feel looking back that I overpaid and did not receive the true value for my trade in. I am not a very experienced car buyer and do feel I was taken advantage of. More

by NUCLEARPA Verified Customer Verified Customer

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Our purchase experience was pleasant. Everyone was professional and polite. Chris Vidal was helpful. After the sale he told us to call him should we have any questions or needed help with anything professional and polite. Chris Vidal was helpful. After the sale he told us to call him should we have any questions or needed help with anything. Means a lot. Will use this dealership for service, trust it will be the same. as this is our third Kia Corp. purchase. More

by rvarg1 Verified Customer Verified Customer

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Just a great dealership where everyone from sales to Just a great dealership where everyone from sales to service treats you like family. My salesman Rocky, My service rep George the service manager Aar Just a great dealership where everyone from sales to service treats you like family. My salesman Rocky, My service rep George the service manager Aaron and The General manager are there to help at any time. I am a retired car dealer so you know I am particular and I have never gone shopping at another dealership in many years and I buy a lot of cars. More

by Dave Verified Customer Verified Customer

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