Hampton Byrd

I can’t recommend Hampton and Carlton Motorcars enough. I live in Connecticut and purchased my BMW remotely from South Carolina, so I was a little nervous about buying a car I had never seen in person. Ham I live in Connecticut and purchased my BMW remotely from South Carolina, so I was a little nervous about buying a car I had never seen in person. Hampton made the entire experience incredibly easy from start to finish. He was friendly, responsive, and kept me informed every step of the way. He sent photos and videos of the car, answered every question I had, and even walked me through the paperwork after overnighting it to me. He highlighted exactly where I needed to sign and took the time to explain the documents I had questions about, making the entire process stress-free. Hampton also came back with an extremely fair offer for my trade-in and worked hard to get my monthly payment exactly where I wanted it. The logistics were seamless—my new car was delivered the same day my trade-in was picked up, so I was never without a vehicle. What really stood out, though, was Hampton himself. He wasn’t your typical salesperson. He genuinely cared about making sure everything went smoothly and seemed just as excited as I was for me to receive my new car. You could tell he truly enjoyed helping people, and his Southern charm and professionalism made the experience even better. Buying a car remotely could have been complicated, but Hampton made it one of the easiest vehicle purchases I’ve ever had. If you’re considering Carlton Motorcars, ask for Hampton. You won’t regret it. Thank you again for everything! More

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Hampton was extremely professional, knowledgeable, and helpful throughout my entire experience at Carlton Mercedes-Benz. He answered all my questions, provided excellent customer service, and made the pro helpful throughout my entire experience at Carlton Mercedes-Benz. He answered all my questions, provided excellent customer service, and made the process smooth, stress-free, and enjoyable. I highly recommend working with Hampton if you’re looking for a knowledgeable and trustworthy salesperson! More

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Great location nice selection of vehicles on display. Clean and organized with polite staff members eager to assist. Clean and organized with polite staff members eager to assist. More

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Hampton is the only reason for purchasing my vehicle from Carlton. I was working with 2 additional Mercedes dealerships but chose to work with Hampton based on his outstanding client service. Carlton. I was working with 2 additional Mercedes dealerships but chose to work with Hampton based on his outstanding client service. More

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Hampton did a stellar job working with me. My only gripe was the trade allowance for my car, was hoping for a higher number. My only gripe was the trade allowance for my car, was hoping for a higher number. More

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The entire team of Carlton Motorcars was phenomenal. They patiently showed us several cars until we were certain we had found the right one. They patiently showed us several cars until we were certain we had found the right one. More

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We purchased a Mercedes with the help of Hampton Byrd. He is such a nice and knowledgeable young man and made our experience a pleasant one. We feel like we made a new friend! He was willing to go the ext He is such a nice and knowledgeable young man and made our experience a pleasant one. We feel like we made a new friend! He was willing to go the extra mile (literally!!) to help out with our purchase. We were not pushed to purchase a car at all. I would highly recommend Carlton Motorcars to my family and friends. More

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I was very happy with my experience buying a car at Carlton. Hampton was very professional, knowledgeable about Mercedes products/features and always responded in a timely manner. The transaction was o Carlton. Hampton was very professional, knowledgeable about Mercedes products/features and always responded in a timely manner. The transaction was organized and went smoothly without delays or a lot of back and forth on price. Will definitely buy from them again for my next Mercedes! More

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Excellent experience, Hampton Byrd is great, have had a few questions since I purchased the vehicle and he always responds quickly. John Baek in financing was very clear in explaining my options, no pressu few questions since I purchased the vehicle and he always responds quickly. John Baek in financing was very clear in explaining my options, no pressure. Sammy Hood in service took care of my car key fob quickly. More

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Very Disappointed! !! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the te !! We came in to buy 2 cars. We had picked up both to have evaluated by our mechanic. When we drove in and parked them, we went in to discuss the terms of the purchases. Our salesman took our offer to the desk and came back to us with the news that the dealership had SOLD one of the vehicles as we were waiting. This was within 15 minutes of our sitting down to discuss both vehicles. I expressed my disbelief in the way this was handled and told them that were had the vehicle and wanted to buy both of them. The manager was unmoved and said he authorized the sale. This experience was so out of character from what we have experienced at Carlton in the past with our other 2 purchases. We should have been given the courtesy of working out our sale before the vehicle was sold out from under us. Very Disappointed!!! More

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