"Best dealership in the state"
This is the best dealership in South Carolina and the best I have done any business with anywhere. Dealerships everywhere could learn from them. From the moment you walk in, to purchase, service or even buying a part they are the most helpful and courteous people you could ever work with. I have been a customer for quite some time and plan any future purchases to be from them.
I can not recommend them highly enough.
"third purchase- best dealership I have dealt with"
Pablo has been terrific for the 7 years we have dealt with Carlton.. There entire staff including service are top shelf. There service shop is the best.
"Top of the line helpfulness and friendliness from all!"
The professionalism, knowledge and friendliness of my sales advisor, Pablo Goycochea, capped a wonderful buying experience. Most importantly, the helpfulness and advise has continued after the sale. Indeed a Five Star experience all around!
Pablo,the sales advisor was very helpful and did a great job.he got us the car we were looking for.answered all our questions.the whole team was great.have been with carlton for almost 10 years
"5 star attention to details! "
Pablo is very personable AND efficient at his job ! This was my first Mercedes-Benz purchase and I was blown away with the attention to details and service . Five star experience !
"Easy Experience With a New Brand I Love"
While I did a ton of research online before my GLC300 purchase, Pablo (my sales associate) and Brian (sales manager) were very knowledgeable, transparent, and eager to please throughout the purchase. There was a ton of tech loaded into my car, and Pablo was patient to ensure I understood how everything operated; he even offered to have me return for a future "class". I'm feeling great with this purchase, and I'm excited to start my Benz journey with Carlton!
Other Employees Tagged:
"Love my new 2017 Mercedes 300E!"
I dealt with three people when recently purchasing my new car. Sean Dieberr was the first person I met when I pulled onto the lot. He was extremely helpful and not the least bit pushy, which I really appreciated! He was the reason I came back the next week. That time I was not just looking, but interested in buying, and I dealt with Pablo Goycochea. He was also extremely helpful and knowledgeable in finding me the car I wanted. After going through Carlton's inventory and all other available inventory, we could not find one. The 2017 models were just beginning to come out, and that is what I wanted. With the help of Brian, they contacted Germany and found one for me. It wasn't even built yet, but on the list to be done. They reserved it for me and kept me up to date on its progress, even when it left the assembly line. They called me on August 24,and told me she was done, that it was her birthday. They even showed me how to track the progress of the cargo ship from Germany to Georgia! They were extremely caring and concerned and not the least bit condescending ( to a woman), Best buying experience ever!
Other Employees Tagged:
, Brian lee
"Recommend Carlton Motors"
The entire dealership worked to help me find the car I wanted. I would not hesitate to recommend this dealership to anyone. This is the second car I have purchased here. Pablo Goycochea is always knowledgeable and helpful. I could not be more satisfied with my purchase.
"Member of the Family"
- FPM 2017
The first word that comes to mind is"Family". I have been doing business with Carlton Motorcars for more than six years. During this time, I have purchased 4 cars and have had all of them serviced by Carlton Motorcars.
My sales advisor from the start, Pablo Goycochea, has treated me with respect, professionalism,and has been fair when negotiating a deal. His sales manager, Brian Paban has treated me with the characteristics. From time to time, I drop in at the dealership to say hello and see how Mr. Carlton is doing. Both Pablo and Brian treat me like a very good friend and make me feel welcomed. Much appreciated!
When it comes to service, David Knutti, my services advisor for the past six years, goes out of his way to assure that all my service needs are met. He is very professional and knowledgable and very personable.
So these reasons, I can honestly say that I do feel as if I am part of the Carlton Motorcars family. Thanks to Pablo, Brian and David and the entire Carlton Motorcars team for making my Mercedes-Benz ownership a real pleasure.