Hank Lamson

Very busy dealership our salesman was very good and has followed up with us on if we need anything let him know. followed up with us on if we need anything let him know. More

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The staff could not have been more helpful with selecting and letting me test drive my new Sportage, such a great dealership. and letting me test drive my new Sportage, such a great dealership. More

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Jake is a fantastic person to work with and I look forward to the next time he reaches out. 10/10 deserves a big raise forward to the next time he reaches out. 10/10 deserves a big raise More

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Zero customer service. Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dea Zero communication. Service manager was extremely rude. Phones aren’t answered in the service department, they’re answered by another area of the dealership (to set up appointments). If you call with questions after being transferred to “the service department” beware of the answers you receive because the people answering the phones in that area are not even near the mechanics and in my case knew nothing about the process of the engine replacement, but was very confident in telling me what I should do causing a whole other mess and months more time. The only time there was any communication was after corporate and consumer affairs escalated the case and the communication was only ever from corporate. Even they had many unanswered emails and never an answered phone call when they tried to contact them. If you like Kia’s don’t buy from Ken Ganley of Mentor. If you do buy from there and need to have it serviced because of a recall, see if you can take it to another Kia dealership. I like my car, but I hope I never have to take it back to Ken Ganley Kia of Mentor for service. More

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Service cares about you vehicle and wallet too. They didn't try to oversell me on services it thought I needed but could wait until next time. They didn't try to oversell me on services it thought I needed but could wait until next time. More

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Had female saleswomen. . She was great!!.. Got me into a brand new car with out a brand new price . She was great!!.. Got me into a brand new car with out a brand new price More

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Pleasant,cordial,clean,professional-knew their products-answered all questions. Made the process efficient and timely products-answered all questions. Made the process efficient and timely More

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