Hank Santos

Classic bait and switch … told Julie I had received a $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after the service was delivered, Julie told me she had to charge me full price of $147.. I objected and she ignored my protestation. I could care less about the $27 overcharge but it is the principle. Previously, as I was awaiting the service I inquired about buying a new BMW X5. Consequently, after I was overcharged, I informed Julie, the other service people (one woman was extremely understanding and provided me with a free car wash coupon), and then the sales representatives that I would NEVER purchase a car from Herb Chambers again. Note I have up to this point purchased 3 vehicles from Herb Chambers. I hope Herb Chambers felt it was worth it - $27 overcharge just cost them a $80,000 sale! More

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Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency Very nice teams and patient staffs to answer questions and provide excellency More

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James in service is excellent. The guys taking the cars at check in are great too. The guys taking the cars at check in are great too. More

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Awesome customer service! Came in for scheduled service, was in and out in a breeze! Came in for scheduled service, was in and out in a breeze! More

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The staff in the service department are always there for me. Great experience as always me. Great experience as always More

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Staff and crew very professional, friendly and clean environment. Samik very supportive answer all my concerns. environment. Samik very supportive answer all my concerns. More

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Ease of scheduling, constant communication, fast and efficient service, great people - very satisfied and would recommend efficient service, great people - very satisfied and would recommend More

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Customer service was great told me everything that was needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed More

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Excellent…Service is outstanding! Mark Ravin is just the best! I highly recommend this dealership! Mark Ravin is just the best! I highly recommend this dealership! More

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Higor is a pleasure to deal with. Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and s Clearly knowledgeable and effective in delivering your car on time and ship shape. The whole team at HC inspires confidence. They work hard and smart. More

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