Matt Krappe
Matt Krappe at Herb Chambers BMW of Boston

Matt Krappe

Service Director

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

4.7
95 Reviews
4.7

95 Reviews

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95 Reviews of Matt Krappe

March 17, 2024

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Employee Rating

The crew are very Courteous; keep customers informed, reasonable priced for the service, and nice waiting area. More

by Markyang20
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Recommend Dealer
Yes
Mar 18, 2024

Herb Chambers BMW of Boston responded

Hi Mark! We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston. We strive for excellent customer service and reasonable pricing, so it's great to see that reflected in your visit. Thanks for the review!

March 16, 2024

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The service department is excellent. I have been bringing my cars here since 2007 and i have always been completely satisfied. The service director, Matt Krapee and Service advisors alw More

by msomd65
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Recommend Dealer
Yes

Other Employees Tagged: James Gibbons, Higor Teixeira

Mar 18, 2024

Herb Chambers BMW of Boston responded

We're delighted to know that you've had consistently great experiences with our service department at Herb Chambers BMW of Boston. Your recommendation means a lot and we'll be sure to pass your kind words on to Matt Krapee and the rest of the team!

March 09, 2024

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I came in for an 8AM service and Samik had such a positive attitude! He was very helpful and eager to help! More

by Lucrf716
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Recommend Dealer
Yes

Other Employees Tagged: Samik Shahi

Mar 11, 2024

Herb Chambers BMW of Boston responded

We're glad to know that Samik was able to provide you with such a positive experience during your service visit at Herb Chambers BMW of Boston. We appreciate the feedback and look forward to assisting you again in the future!

January 31, 2024

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I love this place. Even when under construction the clients were always made to feel comfortable. Wonderful service as always ! Matt Krappe not only is incredibly kno More

by Wolfkie
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Recommend Dealer
Yes
Feb 01, 2024

Herb Chambers BMW of Boston responded

Thank you for being a Herb Chambers BMW of Boston customer! Matt & the team are grateful for your continued support and look forward to seeing you at your next visit. Safe travels until then!

January 24, 2024

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Great folks have the customer interest. Special kudos to Hadi in Sales. Matt and Joel in Service. More

by Vikram
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Recommend Dealer
Yes

Other Employees Tagged: Hadi Eslami , Joel in Service

Jan 24, 2024

Herb Chambers BMW of Boston responded

Hi Vikram! Thank you for leaving us this five-star review and kind words about our service and sales team at Herb Chambers BMW of Boston! We will pass along the kudo to Hadi in Sales. Matt and Joel in Service.Safe travels!

January 12, 2024

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Excellent service as always. Very easy to work with. Loaners, overnighted parts. All for the comfort of the customer More

by ack1
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Recommend Dealer
Yes

Other Employees Tagged: James Gibbons, Higor Teixeira

Jan 12, 2024

Herb Chambers BMW of Boston responded

We're glad to know you had an excellent service experience with our team at Herb Chambers BMW of Boston! We always strive for customer comfort and satisfaction. Thanks for the positive feedback!

December 22, 2023

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The team at Herb Chambers BMW always takes very good care of my car. They communicate well and complete the work on time. I highly reccommend them. More

by WK
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Recommend Dealer
Yes
Dec 27, 2023

Herb Chambers BMW of Boston responded

Hi Wk! We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston! We always aim for great communication and timely service. Thanks so much for your recommendation, we appreciate it!

December 16, 2023

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Great customer focus from the sales through service teams. Special Shoutout to James Gibbons for exceptional service. More

by Rjagani59
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Recommend Dealer
Yes
Dec 18, 2023

Herb Chambers BMW of Boston responded

Hey Gani, thank you for the 5-star rating! We're glad to know that James and the rest of our team at Herb Chambers BMW of Boston provided you with exceptional service. We look forward to serving you again! Drive safely!

December 08, 2023

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This is a great dealership…. service department is excellent…. Very organized and professional! I also work with Hadi Eslami for buying and leasing my BMW’s. Highly recommend thi More

by betteannharris
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Gibbons, Higor Teixeira, Hank Santos , Hadi Eslami

Dec 11, 2023

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your automotive needs! Hadi & the rest of the team are grateful for your support and look forward to seeing you at your next visit!

November 05, 2023

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Employee Rating

Everyone in the service department and technicians are always very helpful and customer service is always exceptional, especially Matt and Higor! More

by Lucrf716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Higor Teixeira

Nov 06, 2023

Herb Chambers BMW of Boston responded

We're glad to know that our service department and technicians, especially Matt and Higor, provided you with exceptional customer service at Herb Chambers BMW of Boston. Thanks for sharing your experience!

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