Hank Ung | Page 8

Charged for a warranty I did not buy or sign off on I would give 0 stars if I could. I leased a vehicle from Woburn Toyota in October of 2016. I brought a very experienced car buyer with me to avoid any I would give 0 stars if I could. I leased a vehicle from Woburn Toyota in October of 2016. I brought a very experienced car buyer with me to avoid any sort of misunderstanding or potential issues with my financing and paperwork. Both my friend and I were extremely clear that I was not interested in any sort of warranty on the vehicle. The finance manager Hank said he completely understood, and because I chose no sort of warranty, he decided to throw in 'free environmental protection' at the end of the day. It was a nice gesture. I signed off on that. Yesterday I went through my paperwork and realized that Hank signed me up for a 6 year warranty on my 2 year lease. I immediately reached out to the dealership and calmly asked to speak with a finance manager so we could review the terms of my lease and apparent warranty. I was transferred to voicemail and disconnected the first 3 times that I called. On my 4th attempt I was transferred to a woman at the front desk who bluntly notified me that nobody was available to speak to me, and that I could decide to wait 1 hour+ to speak with someone or call back tomorrow. Disappointing and unprofessional. Today I reached out to Hank to ask him why he signed me up for a six year warranty on a 2-year lease. His response was 'i figured giving you 6 years instead of 2 in case you keep your car at the end of lease.' He thought he'd not only sign me up for a warranty that I did not want and did not sign off on, but that he'd extend it for 4 years beyond the life of my lease 'in case' I keep the car? Not only that, but he admitted that he overcharged me for my lease and needed to put the money somewhere. I never saw this paper, never would have signed off on it if I had, and can now see why I was asked to sign an electronic signing pad instead of actual paperwork. Not only was I fraudulently signed up for a simonizing package, but I was charged almost $1,500 for this. As a first time car buyer, this was my worst nightmare. I was hoping Woburn Toyota would be different, but they took advantage of me and perpetuated every stereotype there is. More

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Great first car buying experience Went in not expecting to be driving home in a new car the next day. The sales representative and the finance representative made the process very easy Went in not expecting to be driving home in a new car the next day. The sales representative and the finance representative made the process very easy and an overall great experience. Would recommend highly to others. More

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Great experience Had my first new car bought in 2015, last week trade in my vehicle for a new corolla 2017.. Big shout out to Haney for handling everything for me an Had my first new car bought in 2015, last week trade in my vehicle for a new corolla 2017.. Big shout out to Haney for handling everything for me and making this trasition the easiest as possible, loved everything from the survice to my new car ! Also would like to thank Hank for helping me with a few details ! More

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Great experience Excellent experience doing business with Woburn Toyota. Easy negotiation process that left both the dealer and I happy to do business. Did not feel Excellent experience doing business with Woburn Toyota. Easy negotiation process that left both the dealer and I happy to do business. Did not feel threatened at all like you get at some other dealerships and generally felt a sense of genuine honesty in the people that I worked with. Would definitely return in the future when needed. More

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Outstanding service Mo was very attentive and prompt in answering my questions and concerns. He has a great sense of humor. He was extremely helpful and gave me more than Mo was very attentive and prompt in answering my questions and concerns. He has a great sense of humor. He was extremely helpful and gave me more than enough info and deals with my car lease. Everyone was super friendly ! More

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Was pleasurable, friendly, and very accommodating. I've bought all of my cars @ Woburn Toyota, for the simple reason that they go above and beyond to help you get what you want and what you can afford! I've bought all of my cars @ Woburn Toyota, for the simple reason that they go above and beyond to help you get what you want and what you can afford!! Haney Fares and Hank Ung were more than just salesmen. They were awesome & very helpful, awesome people 😀 More

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Abdou Works for His Customers I had a great experience buying a Highlander from Abdou. He gave me a good deal and worked extra hard to get my car ready for me. Also, the financing I had a great experience buying a Highlander from Abdou. He gave me a good deal and worked extra hard to get my car ready for me. Also, the financing went very smoothly and I didn't get pressured by a bunch of post sales salesmen (as I have at other dealerships). More

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the lease process is terrible. The customer service is terrible, you can leave a message 2 week on daily basis but no one will back to you. You must ask everything, no one will up The customer service is terrible, you can leave a message 2 week on daily basis but no one will back to you. You must ask everything, no one will update you about case status. The sale person can promise you everything but actually you will get nothing. My suggestion doesn't leave the office until you will get all document, verify everything with Global Toyota Finance. If you will leave the office without close everything by phone it will take a month and you still will need to come to the office. More

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