Hannah Davis | Page 5

Customer Service personnel are great The front desk of service are great.... the shop does good work... except when it comes to keeping the interior of your car clean..... this is the 3rd The front desk of service are great.... the shop does good work... except when it comes to keeping the interior of your car clean..... this is the 3rd or 4th time I have had to clean dirt/grease off of the steering wheel, when I picked up the jeep. Come on guys ..... you are doing a good job otherwise,... why do you keep making it a less than pleasant experience by making the steering wheel look like it just came out a a junk yard? Signed.... "Confused" More

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Service work Try 4 time to speak to someone to confirm a appointment I left a message to call me No one return me call called at 10 am 15 .10:15. 11: at 1:00 p.m. Try 4 time to speak to someone to confirm a appointment I left a message to call me No one return me call called at 10 am 15 .10:15. 11: at 1:00 p.m. I confirm and also after work done I signed paperwork and was told they would mail my copy that's not rite . More

by Kim. Verified Customer Verified Customer

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Always great service. Completed my oil be change and tire rotation in under an hour. Service rep also helped me with my Uconnect software upgrade. rotation in under an hour. Service rep also helped me with my Uconnect software upgrade. More

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4 hour wait! I came in at 11am for an oil change, and asked for a wash too. My truck was ready at 3pm :o( I chose to wait because last time the oil change only too I came in at 11am for an oil change, and asked for a wash too. My truck was ready at 3pm :o( I chose to wait because last time the oil change only took an 60 to 75 minutes Apparently the oil change was done, but I was waiting for the complimentary car wash most of that time and no one told me. I would have easily skipped the wash had someone communicated with me that it would take longer. I don't recall anyone saying their name. I did see the receptionist's name tag, but I can not recall it, so I am going to guess a name to check here, because the system is requiring that I do so. More

by chilechanga Verified Customer Verified Customer

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2nd vehicle purchase at Len Stoler Nothing but great things from the staff at Len Stoler. Service, sales all top notch. Couldn’t be more satisfied with my second Jeep purchase!! Nothing but great things from the staff at Len Stoler. Service, sales all top notch. Couldn’t be more satisfied with my second Jeep purchase!! More

by J_PATRICK31313 Verified Customer Verified Customer

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Efficient service Service staff was very efficient in getting me in and out the door into a loaner. Service bay was very clean and inviting. Once I received the vehic Service staff was very efficient in getting me in and out the door into a loaner. Service bay was very clean and inviting. Once I received the vehicle it was washed to a level of okay. More

by sdkoch4 Verified Customer Verified Customer

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40000 maintenance In and out while I waited. Quick service. Wish my car would get washed but oil service was satisfactory easy to make appointment. Will use again In and out while I waited. Quick service. Wish my car would get washed but oil service was satisfactory easy to make appointment. Will use again More

by KEDRINGTON Verified Customer Verified Customer

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Engine light came on and needed oil change I called day before Service because I had surgery coming up day after and I had a appointment that morning at 1 o’clock. They were very helpful to ge I called day before Service because I had surgery coming up day after and I had a appointment that morning at 1 o’clock. They were very helpful to get me in that morning at eight so I could wait and make my appointment. She was very helpful and very nice. When I arrived and mention my engine light was on and it is a new vehicle they reassured me they would check it out and it was just a computer problem it was fixed with oil change. Had a good service and would recommend to anyone. Thank you More

by CONKEN0507 Verified Customer Verified Customer

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I was disappointed In the past I have always been happy with my service visits but not so much this time. No one called this time to say the car service was complete. I In the past I have always been happy with my service visits but not so much this time. No one called this time to say the car service was complete. I had to call at 5:00 PM to find out if it was complete.. I did not receive the normal review of the general condition of the car (brake condition, fluids condition , tire condition, etc) nor the sticker on my windshield showing the mileage when the next service would be due. Also I had a problem with losing the heat shield under the car above the muffler. When the rep called me to tell me the cost to replace I questioned the need for the shield and whether it was really needed. The rep said it protected the fuel tank but when I looked before bringing in it looked to me like it only protected the well where the spare tire & jack sit. The rep said he'd check and call me back but he never did. When I was picking up the car I tried to ask about the issue again and only got got a comment that its recommended by the manufacturer which was just a blow off. as far as I was concerned. The price I was given for what amounted to a little piece of thin corrugated aluminium was unbelievable. So overall I wasn't particularly happy with the results.. More

by JOHN.EYBS Verified Customer Verified Customer

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Scheduled maintenance Hanna is a pleasure to deal with was able to schedule service when it was most convenient. She was able to answer all of my questions. Hanna is a pleasure to deal with was able to schedule service when it was most convenient. She was able to answer all of my questions. More

by BFISHER820 Verified Customer Verified Customer

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