Hannah Oberton

Mike and Justin make a great team and Cong's leadership made for a very efficient process in buying a new QX50 made for a very efficient process in buying a new QX50 More

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Everyone is extremely knowledgeable and helpful. They get everything finished in the committed timeframe. Everyone at the dealership gets an A+ They get everything finished in the committed timeframe. Everyone at the dealership gets an A+ More

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They really do MAKE IT EASY! ! … honest sales and excellent service. I want to sincerely thank the entire team at Kelly Infiniti in Danvers, MA for always making my car buying exp ! … honest sales and excellent service. I want to sincerely thank the entire team at Kelly Infiniti in Danvers, MA for always making my car buying experience glorious. Most recently, I was taken care of and shown exceptional attention by Victoria Puopolo (Product Specialist), Cong Truong (General Sales Manager), Nicklas Gird (Service Advisor), Roman Babayants (Business Manager), and Lisa Avola (General Manager). For me, it is more about the “how” over the “what” … and how ya’all do business keeps me coming back for more… every. xxxx. time. I’ve previously had 2 Infiniti Q50 Sports over the past 6 years, this latest one being my 3rd. You know I love my Infiniti’s… but just because I felt like it may be time for a change, I had my eye on other comparable makes/models. What got me to get my 3rd Infiniti in a row was you all, as well as the warm family experience, awesome hospitality, and exceptional responsiveness at Kelly Infiniti. I felt extremely comfortable throughout the entire process, and I never felt rushed or pressured. Victoria was very personable, connected with me, and always went the extra mile, allowing me to relish the experience and take my time in making every decision. When I mentioned I was interested in seeing a black or blue Q50, Cong surprised me during my next visit by having secured both vehicles (one from Norwood, one from NJ) for me to see in person. I’m a very visual person, so seeing is believing for me. These fine people tailored my eventual vehicle to a tee exactly the way I wanted it… a black 2023 Q50 Red Sport 400 AWD with black rims. Over the past few years, Nick has ALWAYS taken top-notch care of me with Service, and he and the service team (Mike Magulas, Tynan Connors, Francisco Hernendez et al) got the car in perfect shape for me. Shoutouts are also in order to Justin, Mike, Josh, Hannah, Maria, Olivia, and the detail crew… ya’all probably didn’t even realize it, but you always had the biggest welcomes or conversation tidbits that made me feel at home. And my stars… I even got to see Brian Kelly with his 4th of July sporty sunglasses on for a moment when I was picking up my car. Lastly, this entire dream team knows I am very detail-oriented, and I ask a lot of questions and am particular with my requests… I never MAKE IT EASY, but you guys always do. I appreciate everyone’s patience with me. You let me be me throughout… so thank you, thank you! Love the new car so far… and I especially adore the black rims the team helped me to get (again, you went the extra mile per usual). The Infiniti wheels were custom-painted at 5 Star Rims in Peabody, MA, and the work they do there is phenomenal… they truly do make it look factory-issued as Cong and everyone at Kelly attested to. The guy I went to see at 5 Star to pick out the particular high gloss metallic black I wanted for the rims was Chris. He was an absolute pleasure to work with, and he took the time with me to review different palette options of black that would complement the black on the body of the car (subtle, yet not overbearing). Lisa, it is truly ALWAYS a pleasure interacting with you every time I come into Kelly Infiniti, whether for sales, service, etc. You are the quintessential guru of true salesmanship, and you seamlessly show me and everyone “how it’s done.” You know you've created a team of all-stars over there, Lisa! Everyone from reception to sales to service to detail to parts to finance to marketing... you know better than me how much of a team effort it truly is. And I have sincerely appreciated every interaction with each individual over the years. And that's pretty hard to say with most places. I guess there's a reason why your dealership was the first Infiniti dealership on the planet... and you guys are still doing it better than anyone around to this day. Cheers to you all. Once again, thank you for all your efforts… and see you soon. Salud, Yet another satisfied customer More

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