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Hannah Prahter

Overview Reviews (163) Inventory (203)

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Hannah Prahter

Hannah Prahter | Page 5

Service Consultant

Price LeBlanc Lexus

13200 Airline Hwy
Baton Rouge, LA 70817

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4.6

163 Reviews

Overview Reviews (163) Inventory (203)

4.6

163 Reviews

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163 Reviews of Hannah Prahter

November 11, 2024

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As a loyal Lexus RX owner for over 20-yrs, this is the first time I've had any service issue. Approximately 3-weeks ago I notified the dealership my RX-350 (11 months old, with 13K mileage) has an incessa first time I've had any service issue. Approximately 3-weeks ago I notified the dealership my RX-350 (11 months old, with 13K mileage) has an incessant brake squealing noise. An initial attempt to address the issue (i.e. brake squeal sealant) was unsuccessful and notified the dealership. Given this problem is under warranty, I was informed Lexus Corp's Technical Assistance Support (TAS) is required to review the brake issue and recommend approved corrective action. TAS recommended a front brake rebuild, which unfortunately did not work. Appears there is a communication disconnect between the dealership and TAS to provide a prompt remedy to resolve the brake squealing issue. Very disappointed! More

by Paul

Verified Customer

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Recommend Dealer

Other Employees Tagged: David Fremin, Brooke Bercegeay

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Nov 13, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback with us, Paul. We apologize for the inconvenience you have experienced with your Lexus RX-350 and the ongoing brake squealing issue. Your loyalty as a long-time Lexus owner is greatly appreciated, and we are committed to resolving this matter promptly. We work hard to stay connected with our customers, and it’s never our intention to cause any inconvenience. If you would like to elaborate further on your experience, please email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

November 11, 2024

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My tire Pressure indicator light was on when I dropped my car off, but it wasn’t on my invoice when I paid for my services. There was no estimate given for my tire pressure light indicator. car off, but it wasn’t on my invoice when I paid for my services. There was no estimate given for my tire pressure light indicator. More

by kelvintaylor87

Verified Customer

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Recommend Dealer

Yes

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Nov 12, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention, Kelvin. We appreciate your feedback and will make sure to address this issue with our service team. We work hard to stay connected with our customers, and it’s never our intention to cause any inconvenience. If you would like to elaborate further on your experience, please email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

November 11, 2024

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Awesome service as usual. I even received a refund on my battery purchase due to a warranty. I even received a refund on my battery purchase due to a warranty. More

by BMARKSNURSESRUS

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Sandy Waters

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Nov 12, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave a review, BMARKSNURSESRUS! We are so happy to hear that you had an awesome experience with our service team and that you were able to receive a refund on your battery purchase. We appreciate your business and look forward to serving you again.

November 10, 2024

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The service was prompt and efficient. Thank you very much. we will return for the next maintenance service. Thank you very much. we will return for the next maintenance service. More

by chris@halbutts.com

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave us a positive review, Chris! It's great to hear that you were satisfied with the prompt and efficient service you received. We look forward to seeing you again for your next maintenance service.

November 10, 2024

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David Fremin is an outstanding sales consultant and an asset for Price Leblanc dealership. He has helped my family in purchasing vehicles through the dealership for the past quarter of century by providin asset for Price Leblanc dealership. He has helped my family in purchasing vehicles through the dealership for the past quarter of century by providing sound advice and understanding the type of vehicle we need. He is very professional, courteous and a pleasure to interact with. More

by vgopu

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lucas DeLacerda, Melvin Burden, David Fremin, Missy Webb-Harris

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Nov 11, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with David Fremin at Price LeBlanc Lexus. We are thrilled to hear that he has consistently provided exceptional service to you and your family over the years. We appreciate your kind words and look forward to serving you again in the future.

November 09, 2024

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Disappointed service rep did not review findings after service appointment. Only gave me receipts and took my payment. service appointment. Only gave me receipts and took my payment. More

by rblsu22

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2024 -

Price LeBlanc Lexus responded

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We will address this issue with our service team to ensure better communication in the future. We work hard to stay connected with our customers, and it’s never our intention to cause any inconvenience. If you would like to elaborate further on your experience, please email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

November 09, 2024

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Employee Rating

Service personnel were very helpful and courteous. The service department informed me of their findings quickly and there was no pressure to pay for service I didn’t want. The service department informed me of their findings quickly and there was no pressure to pay for service I didn’t want. More

by Ricky R

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your experience, Ricky. We are pleased to hear that our service personnel provided you with helpful and courteous assistance. We strive to ensure that our customers are informed and comfortable throughout their service visits. We noticed that you rated us four stars, if this was not an accident and you would like to elaborate further on your experience, please email our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

November 09, 2024

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The service was great didn't have to wait long. Everyone was friendly and kind. Everyone was friendly and kind. More

by ANIYAH7

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Hutchinson, Brooke Bercegeay, Missy Webb-Harris, Sandy Waters, Brad Modenbach, Sarah Sarfaraz, Jonathan Chouest, Kathryn Venable

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Nov 11, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us, Aniyah7. We are thrilled to hear that you had a great service visit and that our team was friendly and kind. We appreciate your feedback and look forward to serving you again in the future.

November 09, 2024

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I was very pleased with the fast and courteous service. Thank you very much. Ken Thank you very much. Ken More

by hykenreichelt

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 11, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave us a review, Ken. It's so great to hear that you were pleased with the fast and courteous service you received at Price LeBlanc Lexus. We appreciate your feedback and hope to see you again soon.

November 07, 2024

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Employee Rating

Always excellent customer service and I am pleased with them replacing my tint on my window them replacing my tint on my window More

by trenelleh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Hutchinson, Brooke Bercegeay, Missy Webb-Harris, Sandy Waters, Brad Modenbach, Sarah Sarfaraz, Jonathan Chouest, Kathryn Venable

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Nov 08, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave us a review, Trenelleh. We are pleased to hear that you had an excellent experience with our customer service team and that you are happy with the replacement of the tint on your window. If you have any further feedback or questions, please feel free to reach out to us.

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