Hannah Wilson

This location is absolutely the worst at sales and customer service. After you pay for a maintenance plan, they service attendants kept sneaking in an oil change charge after I explain over and over i customer service. After you pay for a maintenance plan, they service attendants kept sneaking in an oil change charge after I explain over and over it’s already covered under my plan. When I ask them to remove the change, it’s done reluctantly, with an attitude.. every single oil change! If I wanted hidden charges and attitude while getting my service, I would go to a mom am pop shop. The service technicians are never available and rarely return phone calls. I am trading my GMC AT4 in for a Chevy Silverado just so I don’t have to deal with crap vehicles and crappier service. Do yourself a favor and avoid this location and all personnel working there. More

Report | Print

Up sale services more important than scheduled appointment, sign this / that to cover their butts appointment, sign this / that to cover their butts More

Report | Print

Beck and Masten never lets me down. I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at I had an issue involving the service department and warranty. I was helped with this issue and I walked out the door with a fixed truck. The stuff at Beck and Masten truly care about you. More

Report | Print

From the moment I walked in, they were able to take care of everything I needed of everything I needed More

Report | Print

The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. More

Report | Print

Ena worked with us for weeks to get us the perfect truck. She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely a She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely as easy as the first. The paperwork process was also a breeze. Every part of out experience was perfect! More

Report | Print

I’m beyond impressed with the team at Beck & Masten! I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. A I was searching for a very specific vehicle, and when I saw that Beck & Masten didn’t have it on their lot, I started working with a competitor. After a lot of frustrating back and forth and no deal in sight, I got a message out of the blue from Orlando Pasasin at Beck & Masten — they had found exactly what I was looking for. But not just that — the vehicle had a better package and came in at a better price than the competitor ever offered. No haggling. No games. Orlando came in with their best offer right away, and it absolutely blew the competition out of the water. I made an appointment for the next day to seal the deal. When I arrived, Orlando greeted me with a handshake and introduced me to Mike “Sparky” Sparks, who took over to guide me through the next steps. Mike was nothing short of outstanding. He was organized, professional, and had everything ready before I even sat down. What really stood out to me was how he managed the process with such calm confidence — it was clear he knew exactly what he was doing. He answered all of my questions without missing a beat, never rushed me, and made the paperwork process feel easy. He’s the kind of person who makes you feel like you’re in good hands from start to finish. From there, I met with Earl Alphonse in finance, who kept that same energy — friendly, efficient, and no-nonsense. We talked numbers, finalized everything, and just like that, I was driving away in my brand new 2500 Sierra AT4. This was, hands down, the best vehicle buying experience I’ve ever had. No xx, no pressure — just a knowledgeable, professional team that genuinely respects your time and business. More

Report | Print

Worst service department I’ve ever dealt with this is this second time I’ve had to deal with the horrible service from them got my vehicle January 2024 march 2024 had to take it back to get major engine this second time I’ve had to deal with the horrible service from them got my vehicle January 2024 march 2024 had to take it back to get major engine work done that took them 2 weeks saying they were waiting for parts to come. Fast forward February 2025 not even a year later same issue again dropped it off February 17th didn’t get my vehicle back until march 30th. Service advisor Rocio had horrible communication skills constantly having to call and try to get updates on what was going on with my vehicle no answer from advisor no call back after leaving message after message having to call and speak with different managers and other advisors only getting excuse after excuse as to why it’s taking so long and when I finally did hear from my advisor it was always a text message until I had to tell her not to text me about my vehicle anymore call me like a normal person. Tried to get a loaner because that was included in my warranty only excuses about no cars and this and that about a wait list but you’re working on my vehicle. Finally a week before the engine is replaced I get a loaner car which they said they would cover but when I drop it back off I get charged $244. After the 1st time I would have never went back but the warranty company told me since they did the 1st repair I had to take it back to them but after this time I would never go back to beck and masten south service department not even for and oil change worst customer service I’ve ever experienced More

Report | Print

Everybody was very helpful and made sure I got exactly what I needed. Great service. what I needed. Great service. More

Report | Print

The best dealer in Houston with professional working and very friendly. Will make referral and buy again in future. very friendly. Will make referral and buy again in future. More

Report | Print