Hany Arian | Page 3

Turned in leased 2018 RAV4 for leased new 2020 RAV4. Arthur listened to us and showed us exactly what we wanted. Even had the color we wanted in the model we chose. Very pleasant doing business with Arthur listened to us and showed us exactly what we wanted. Even had the color we wanted in the model we chose. Very pleasant doing business with Arthur and the dealership. More

Helpful 0

Report | Print

Awesome Purchase Experience I went into Imperial, after visiting 4 other dealerships, to consider purchasing a new Tundra. I was greeted by Jamie and was provided with excellent I went into Imperial, after visiting 4 other dealerships, to consider purchasing a new Tundra. I was greeted by Jamie and was provided with excellent service. He was very knowledgeable and went above and beyond to get me two test drives in different trucks. He unfortunately was pulled away due to a delivery he was required to make and my salesman was transferred to Artie. He was exceptional as well and made the transition from Jamie seamless. The whole experience was incredible. I am sending some people there to purchase their next vehicle due to how pleased I was with the service. Also Desiree in financing was exceptional as well. She walked me through all of my options and made it comfortable and made me feel like i was the most important customer. That says alot with how busy she got. Overall I am 100% satisfied with my experience and will be back. More

Helpful 1

Report | Print

Great Sale...Non-existent follow-up Worked with Arthur Crisafulli on the purchase of my fiancee's new RAV4. Easy transaction, in and out quick and he worked with us on the price. Po Worked with Arthur Crisafulli on the purchase of my fiancee's new RAV4. Easy transaction, in and out quick and he worked with us on the price. Post sale communication has been non-existent for the past 3 days while we wait for a Registration for the new vehicle. My fiancee sent multiple texts with no reply. I placed multiple calls to the dealership asking to be put in touch w/ a Sales Manager...4 straight hang-ups. 5th call ended w/ someone promising to have a Sales Mgr call me. I finally texted Arthur and got a reply back within 7 minutes. Apparently still waiting on info from Insurance, and Insurance says they never got anything from dealer. 3 days lost due to no communication. Cashing your check the same day as the purchase and then not communicating with you after the fact leaves a very bad taste in our mouths. It's not likely we would build a relationship with this dealership. More

Helpful 1

Report | Print

Arthur was AMAZING & so helpful!! Our experience was beyond satisfying with Arthur our sales rep & the Finance Department was helpful & fast at processing all the paper work. We are th Our experience was beyond satisfying with Arthur our sales rep & the Finance Department was helpful & fast at processing all the paper work. We are thrilled with our purchase of our 2020 4 Runner & will be referring our friends & family to visit Imperial Toyota & to ask for Arthur!! Arthur took the time to show us all the "ins & outs" of our new vehicle & was willing to stay with us long after he was to go home. Thanks again for such a wonderful experience!! More

Helpful 1

Report | Print

Imperial worked hard to get me a good deal Arthur "Artie" Crisafulli worked extremely hard to get me an excellent deal on a 2020 4Runner on an extremely busy Saturday. I went in just expected Arthur "Artie" Crisafulli worked extremely hard to get me an excellent deal on a 2020 4Runner on an extremely busy Saturday. I went in just expected to do a test drive, but Artie made all the numbers work and I actually wound up buying that day. Excellent experience, and an excellent staff at all levels. Thank you. More

Helpful 1

Report | Print