Hanzel Fraguere | Page 3

I had an excellent experience at this dealership. My sales person Frank was friendly, professional, and truly focused on making the process smooth and stress-free. They took the time to answer all my My sales person Frank was friendly, professional, and truly focused on making the process smooth and stress-free. They took the time to answer all my questions, explained everything clearly, and never made me feel pressured. More

by XUEZOU717 Verified Customer Verified Customer

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It's funny on how the contrast is between this website's reviews compared to Yelp. Though Yelp has its issues, I tend to agree more with what is posted there than elsewhere (Google, 3rd party websites such reviews compared to Yelp. Though Yelp has its issues, I tend to agree more with what is posted there than elsewhere (Google, 3rd party websites such as this). Yelp is a bit more honest and the reviews almost seem filtered (read: negative reviews more likely to be posted). Yelp has this place at 3.3 while this place has it close to 5. You be the judge and do you due diligence. I'll try to keep the story short Pros: - I got a good price and I didn't have to use a broker - Salesman was friendly and prompt - It only took a few hours of pain being at the dealer to get the car so I don't have to worry about a car for another 2 years. The con: TL:DR - They are liars There was a negotiated price before entering the dealership. The salesman agreed to a $2000 due at signing (taxes, 1st month payment, any other misc fees). That and the monthly + tax. On the day of arrival, we started the process. This place makes you deal with the xxxxxxx manager with cheap cologne with the actual numbers. They'll do the classic thing of putting a bunch of numbers that aren't easy to understand on paper. After putting down my credit card, I caught the up front payment almost double of what was expected. I took back the CC and asked for an explanation. First, the salesman was silent. All of the talking was between myself and the manager. It came down to a misunderstanding on my part. Because of course it was. They played dumb and said that what I asked for was the down but didn't include the due at signing. So this means I had to pay more than I expected. The burden and blame was placed on me. This did not sit well. I would've walked but they ran my credit before this. I'm quite certain this was by design. In the end, I shifted that extra payment onto the monthly and ended up being the same price as a broker. I don't think the price I got was that much better. It could of been probably gotten at other dealers. No, I won't use these guys ever again. They're just as scummy as other dealers of other brands. The entire premise to buy from a 3rd party for a vehicle is what is wrong with car buying in the US in general. Too many useless middle men who are a needless expense to an already expensive thing to buy. Having to go through these guys is just a means to an end so I can basically have transportation in life. We rely too much on having to need a private car that you need to have a car which leads you to these soul xxxxxxx places. It's just a horrible feedback loop. I would rather have an unexpected full cavity search from TSA than ever have to come back to this place. More

by BB ONLY Verified Customer Verified Customer

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They have excellent customer service, the employee who took care of us. He was very professional, and helped us with what we need. took care of us. He was very professional, and helped us with what we need. More

by PAMSTRY1992 Verified Customer Verified Customer

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Can not set up app somehow It says this vehicle vin is assigned To someone else. We bought this vehicle As brand new assigned To someone else. We bought this vehicle As brand new More

by GINAYCHUNG Verified Customer Verified Customer

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Pleased is an understatement I am in love with my Venue, purchase was a breeze purchase was a breeze More

by OHMONI Verified Customer Verified Customer

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We have been buying cars here since 2012 and this is our 5th Hyundai! They make us feel valued and like Family. 5th Hyundai! They make us feel valued and like Family. More

by huethme Verified Customer Verified Customer

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I don’t recommend buying a used car from this dealership! I was lied to I was lied to More

by CMG91754 Verified Customer Verified Customer

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Paul was amazing and very helpful. Finance department was no fuss and so helpful. Would highly recommend both. Finance department was no fuss and so helpful. Would highly recommend both. More

by thpark1991 Verified Customer Verified Customer

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Both Robert and Sonny Lam are experience of purchasing a new car very pleasant they were very professional new car very pleasant they were very professional More

by CASTILLO14JOAQUIN Verified Customer Verified Customer

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Sales man was very nice to my family to show new cars on hand. He was very considerate when we were hesitated in making decision. hand. He was very considerate when we were hesitated in making decision. More

by PELLE0829 Verified Customer Verified Customer

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