Harald Hagen
Harald Hagen at Lou Sobh Kia

Harald Hagen

Service Manager

Lou Sobh Kia

1135 Buford Rd
Cumming, GA 30041

Contact Me
4.9
32 Reviews

Dealership Experience

12 yrs, 7 mos

Industry Experience

36 yrs, 10 mos

Specialties & Trainings

CPR AED

Advanced Wilderness First Aid

4.9

32 Reviews

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32 Reviews of Harald Hagen

April 02, 2026

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Employee Rating

The customer service experience I had was exemplary! This area of car service is probably the most important, and Kia Cumming knocked it out of the park ! More

by lollygf211
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 02, 2026

Lou Sobh Kia responded

Thank you so much for your wonderful review! We’re thrilled to hear your customer service experience was exemplary. Providing excellent service is one of our top priorities, so it means a lot to know our team knocked it out of the park for you. Thank you for choosing Lou Sobh Kia!

March 25, 2026

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The service check in was quick and easy and the employee that checked my car in was nice and friendly More

by Reid, T41556
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Recommend Dealer
Yes

Other Employees Tagged: Don’t remember her name

Mar 27, 2026

Lou Sobh Kia responded

Thank you for the kind review! We’re so glad to hear your service check-in was quick and easy and that our team made you feel welcome from the start. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again for your next visit!

March 22, 2026

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Greatly appreciate Linda in service department. Also service manager was super nice! Service crew addressed all my requests More

by locoetal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Linda

Apr 02, 2026

Lou Sobh Kia responded

Thank you so much for your kind review! We’re so glad to hear Linda and our service team took great care of you and addressed all of your requests. We truly appreciate you trusting Lou Sobh Kia with your vehicle!

March 17, 2026

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Great Hours, fast and friendly techs and advisors. Recommend services as needed but not in a “your car will die if you don’t do this” way. More

by TSQUARE1980
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Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Mar 18, 2026

Lou Sobh Kia responded

Thank you for the awesome feedback! We’re glad you appreciate our hours and that our team provided fast, friendly service without any pressure. That’s exactly the experience we aim for. We truly appreciate your recommendation and thank you for choosing Lou Sobh Kia!

March 10, 2026

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Nice facility with coffee and popcorn and comfortable waiting area. Reasonable prices. Good communication with service advisor via text. Bring your owners manual to verify maintenance intervals. More

by DJBOWLER325
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Mar 12, 2026

Lou Sobh Kia responded

Thank you for your great review! We're glad to hear you enjoyed our waiting area and amenities while your vehicle was being serviced. It's great to know our team provided good communication throughout your visit. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again for your future service needs!

March 07, 2026

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Excellent dealership. Courteous, kind, professional. I took my car in for maintenance and they took care of me that day. More

by jon.t.ringler
Service Price Transparency
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Recommend Dealer
Yes
Mar 12, 2026

Lou Sobh Kia responded

Thank you for your kind review! We're glad to hear our team provided courteous and professional service and that we were able to take care of your maintenance the same day. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again!

February 24, 2026

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Justin and Jeremy and the rest of the team were so helpful and on top of the process. Highly recommend More

by Tyler90
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Mar 09, 2026

Lou Sobh Kia responded

Thank you for your great review! We're glad to hear Justin, Jeremy, and the rest of our team were helpful and kept everything running smoothly during your visit. We truly appreciate your recommendation and thank you for choosing Lou Sobh Kia!

February 24, 2026

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Fast, friendly, and great service! I drove an extra hour out of my way to get my service done at Lou Sobh Kia and I am glad that I did. More

by Brooke Lowden
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Mar 09, 2026

Lou Sobh Kia responded

Hi Brooke, thank you for your wonderful review! We're so glad to hear you had a fast, friendly, and great service experience with our team. It truly means a lot that you chose to drive the extra distance to visit us. We appreciate you choosing Lou Sobh Kia and look forward to seeing you again for your future service needs!

February 22, 2026

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Personal service at its finest! Excellent communication with all staff involved with this service. Thanks! More

by MamaT
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Lou Sobh Kia responded

Thank you for the amazing review! We’re so glad to hear you experienced personal service at its finest and great communication from our team. We truly appreciate your support and look forward to seeing you again at Lou Sobh Kia!

February 10, 2026

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Employee Rating

The process was timely. The wait area was clean, but missing the popcorn and snacks mentioned on the signs. I lack confidence in the conclusion of the technician. I went thr More

by Garthm9
Recommend Dealer
Yes

Other Employees Tagged: Jeff Christian, Jeff Christian

Feb 17, 2026

Lou Sobh Kia responded

Hi Garth, Thank you for sharing your experience with us. We’re glad to hear your visit was timely and that the waiting area was clean. We do apologize that the popcorn advertised wasn’t available when you were here. Our popcorn machine was being repaired at the time, but it’s now fully up and running again — and snacks are always available at the front desk if you ever need them. Thank you for your patience. Regarding your vehicle, we understand how important it is to feel confident in the technician’s assessment. We’ll review this internally to ensure we’re providing clear and accurate guidance moving forward. Thank you again for the feedback — it helps us improve both our service and communication.

Feb 20, 2026

Garthm9 responded

I was invited back to the dealership and the technician explained that there’s 3 fuses connected to the amplifier. Two seem to be going to the amplifier, but the third that was popping the fuses was coming from the amplifier and going to the speakers. He said that it was a somewhat common problem and that I needed to replace the amplifier.

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