Harold Dean

I pulled in to the dealership with a nail in my tire. They were very busy however the fixed my tire in about an hour. Very good service. They were very busy however the fixed my tire in about an hour. Very good service. More

by Maggie123 Verified Customer Verified Customer

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Orr Chevrolet treated me well r got my truck done in excellent time all staff was great. Answered all my questions. Good job for Chevrolet. excellent time all staff was great. Answered all my questions. Good job for Chevrolet. More

by grayutah Verified Customer Verified Customer

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Harold has always done an amazing job taking care of me and keeping me informed. and keeping me informed. More

by geoff Verified Customer Verified Customer

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Although I was from out-of-town Mr. Dean and the Orr Chevrolet team treated me as though I was a longtime customer. All my issues were resolved and my car returned to me in top running Dean and the Orr Chevrolet team treated me as though I was a longtime customer. All my issues were resolved and my car returned to me in top running condition and in short order. Great service! More

by kapple294 Verified Customer Verified Customer

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Please read if you service your vehicle locally. I’m sharing this so people can make informed decisions about where they take their vehicles. This is not the first serious issue I’ve had with I’m sharing this so people can make informed decisions about where they take their vehicles. This is not the first serious issue I’ve had with Orr Chevrolet in Fort Smith. Several years ago, I brought my truck in for service while it was under warranty, including a transmission fluid service. As part of that service, the dealership test-drove my vehicle. During that test drive, my truck was involved in a major accident while in their care, resulting in approximately $20,000 in damages (see photos). That incident was documented and handled through the proper channels at the time, but it was extremely stressful and something I never expected when my vehicle was with professionals. This week, after a routine oil change and service at Orr Chevrolet, my check engine light came on shortly after leaving. I stopped at O’Reilly Auto Parts, where they ran a FREE diagnostic scan. They were helpful, respectful, and transparent. The scan showed a common EVAP emissions issue. I returned to Orr Chevrolet to ask about it. I was told the repair would cost $2,700. When I said I wanted a second opinion, I was charged $189 for another diagnostic. I then had my truck towed to Van Buren Auto Care, where the issue was diagnosed and repaired the same day for $389 total. I’m sharing this for one reason only: Transparency matters. I want to acknowledge the businesses that did right by me:     •    O’Reilly Auto Parts for a free, honest diagnostic     •    Van Buren Auto Care for fair pricing, clear communication, and fast repair And I want people to know my experiences so they can decide for themselves where to go. Second opinions matter. Listening to your gut matters. And honest service still exists just not at Orr Chevrolet Service Department. More

by HALLFORDS Verified Customer Verified Customer

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Very professional, knowledgeable and curtesy got done timely manner great job thank you well done timely manner great job thank you well done More

by bruckerd7 Verified Customer Verified Customer

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Orr Chevrolet service team is always friendly and helpful. They get you in and out for service quickly. helpful. They get you in and out for service quickly. More

by STACIHUFF Verified Customer Verified Customer

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Great service- nice, friendly service rep. Just took longer (2 hours) than I expected for tire rotation and software update. Software update was reason for the long time. Just took longer (2 hours) than I expected for tire rotation and software update. Software update was reason for the long time. More

by cleomkaylor Verified Customer Verified Customer

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They were very helpful and did what I came in for and were very nice about everything. were very nice about everything. More

by chrisgalindo79 Verified Customer Verified Customer

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Don Corbit was excellent to work with. Very honest and straightforward. It is always a pleasure to do business with our friends at ORR! Very honest and straightforward. It is always a pleasure to do business with our friends at ORR! More

by KenT Verified Customer Verified Customer

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