Harvey Nyien | Page 34

Harvey does a great job- not pushy, but knowledgeable about the vehicles. Knows when to acknowledge and when to defer to others. Dealership has a good inventory level and works to make a deal happen !! about the vehicles. Knows when to acknowledge and when to defer to others. Dealership has a good inventory level and works to make a deal happen !! Great job!! More

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Harvey was very friendly. He wasn't pushy at all. He answered any questions I had, plus explained many features of the car while I took it out for a test drive. I liked his mellow approach. He is very k answered any questions I had, plus explained many features of the car while I took it out for a test drive. I liked his mellow approach. He is very knowledgable. He even called and emailed me after I purchased the car to see if everything was okay. Dave was also very helpful in explaining the different options I had in adding features to the car and also warranty and maintenance information. More

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Harvey Nyien does a wonderful job in selling cars. He listens carefully to our needs, he is knowledgeable about the cars and their features, and communicates clearly without the hype that can be common i listens carefully to our needs, he is knowledgeable about the cars and their features, and communicates clearly without the hype that can be common in buying a new automobile. Harvey maintained periodic contact with us throughout the past year and has become a friend. He is trustworthy and thinks of things for us to consider that we hadn't thought of. His no pressure sales approach is unique and very welcome as the car buying decision does involve a significant investment. He is the reason that we switched from another Toyota dealer to Toyota of Naperville. Thank you, Harvey! More

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Harvey Nyien was wonderful to work with. We have known Harvey a couple of years and he has maintained periodic contact with us during last year. When we realized our Prius C was too small and the seats w Harvey a couple of years and he has maintained periodic contact with us during last year. When we realized our Prius C was too small and the seats were not fitting us we went to him and explained our problem. Harvey listened carefully and then recommended we try the Prius V. It turned out to be perfect for our needs. Harvey is an excellent communicator. He speaks clearly and concisely. His speed of speaking is moderate so that we understand what he is saying. He speaks in a low volume and doesn't have the HYPE common with so many auto sales people. He is knowledgable about his products and suggests concerns that we should consider in making a purchase decision. Harvey doesn't sell cars but assists the buyer through the process of selecting the right automobile. He is trustworthy and honest. We have purchased 7 automobiles from another Toyota dealer. Harvey has caused us to switch our allegiance to Toyota of Naperville. Thank you, Harvey. You have become a good friend. More

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My wife and I have been using Toyota of Naperville since 2006, when my wife purchased her Corolla there, and we have been loyal customers ever since. On my visit in January 2013, I was in for service, and f 2006, when my wife purchased her Corolla there, and we have been loyal customers ever since. On my visit in January 2013, I was in for service, and found a 2011 Camry that was priced just right. Harvey Nyien and Mark Witt were patient and professional during the entire process, and made me feel very comfortable and there was never any pressure to close the sale. Suha Oner in the Finance Department was also very pleasant and professional, explaining the different warranty options and once again, there was never any high pressure to buy. I have recomended Toyota of Naperville to many of my friends over the years, and my recent visit solidifies my belief that the best place to buy a car in Chicagoland is Toyota of Naperville! Thanks again to Harvey, Mark and Suha! More

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Harvey Nyien was fantastic to work with! He was incredibly knowledgeable about all of the vehicles that we had questions about and was even able to give us comparison information for cars that Toyo incredibly knowledgeable about all of the vehicles that we had questions about and was even able to give us comparison information for cars that Toyota did not carry. Harvey made us feel welcome to the dealership and took us through every step of buying a car. We never felt rushed or pressured to buy. Harvey made sure that we had all of the information that we needed to make the best decision for us. Even before pulling off of the lot - Harvey gave a thorough walk-though of all of the car's features and functions - which was incredibly helpful! (I realized that I had more questions than I thought.) Car buying is quite a long process - and I'm so glad that we worked with such an informative and kind dealer. I have already told friends about my awesome experience and I look forward to the next time I get to work with Harvey! . . . . and I LOVE my Scion iQ!!!! More

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Harvey was wonderful to work with. I had been searching for a car for a couple of weeks and was starting to get frustrated with the whole process, and was tired of dealing with car salesmen. Working with t for a car for a couple of weeks and was starting to get frustrated with the whole process, and was tired of dealing with car salesmen. Working with the people at this location was completely different. They treated me as a valued customer, not a dollar sign they were trying to shake the lost out of. Harvey was fantastic. While his customer service was absolutey exceptional, it was his knowledge and thoroughness that really stuck out the most. Many times he would answer questions I didn't even realize I had until he brought the subject up and definitely made me feel great about leasing a new Corolla. Additionally, his follow up service has been phenomenal as well. It's been one week now since I've left the lot, and Harvey has made it clear that he is always available should I have any questions or issues with the car, and this is something that definitely puts my mind at ease. This was without a doubt the easiest car buying experience I've ever been a part of, and I will recommend Toyota of Naperville and Harvey to anyone in the market for a new car. More

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The service, Harvey Nyien especially, was very friendly and courteous. I received thorough explanations about everything on the car. And all my questions were answered to my satisfaction. KC from the after and courteous. I received thorough explanations about everything on the car. And all my questions were answered to my satisfaction. KC from the after market department was also very helpful in choosing my additions to the Scion XB. In all it was a great experience, and I love my new car! More

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We were very happy with the help we received from our salesman, Harvey Nyien when purchasing our new 2012 Toyota RAV4. He allowed us to think through a big decision without presure and provided us with t salesman, Harvey Nyien when purchasing our new 2012 Toyota RAV4. He allowed us to think through a big decision without presure and provided us with the necessary information. Thank you, Harvey! More

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I found my experience with the Toyota of Naperville's dealership to be very professional, very relaxed environment and caring individuals within this organization. Normally, in dealing with car dealersh dealership to be very professional, very relaxed environment and caring individuals within this organization. Normally, in dealing with car dealerships in the past, it can be a very nervous and tense atmosphere in purchasing a vehicle. Not sure if you are being taken advantage of or feeling the complete truth has not been related to you. All of my questions and comments were answered in a truthful manner by the employees who I encountered on Saturday, July 21, 2012 in which I feel very comfortable in purchasing my 6th Toyota vehicle in the last ( 15 ) years. Great customer service seems to be lost art in America but Harvey Nyien reasurred my concerns by taking the extra mile in the service that was provided to me. I will recommend Harvey and this dealership to all of my family and friends in purchasing their next vehicle / Toyota if applicable. They surpassed all of my expectations because I was treated with the utmost respect and I was upgraded to a preferred owner. Thank you. More

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