Hazem Radwan | Page 15

My Ford Edge 2019 started to over heat and I had to get it towed by ford road side. They couldn’t provide me with a courtesy car so I had to get a rental on my own. Rental came out to about $1250.00 and wa it towed by ford road side. They couldn’t provide me with a courtesy car so I had to get a rental on my own. Rental came out to about $1250.00 and warranty department only was able to provide $400. I had to use my insurance company which they only cover $500. I shouldn’t have had to go through my insurance company to help with the rental. Ford customer care agent assigned to my case hasn’t gotten back to me but she stated was only able to cover the rental after a diagnostic was completed. Car was in ford shop from 6/30-7/22. The car took a while to get looked at by a mechanic and was only looked at by a technician. I wasn’t able to get a diagnostic til about the last week it was there. Felix was very apologetic. Process was very stressful and I don’t think I’ll be leasing with ford after my lease is up. More

by davegz1 Verified Customer Verified Customer

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The customer service is excellent even though the product is terrible. I have a Focus - terrible experience because of faulty design. The amount of recalls on several of the Ford models has caused service is terrible. I have a Focus - terrible experience because of faulty design. The amount of recalls on several of the Ford models has caused service to become backed up to where its a ridiculous length of time to get service done. Do it right the first time then you wont have all these problems. I will never buy another Ford More

by anniekimball Verified Customer Verified Customer

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I brought my car in for an oil change and inspection. The whole thing was done in less than an hour. Everyone was super nice and professional. Awesome job. The whole thing was done in less than an hour. Everyone was super nice and professional. Awesome job. More

by Cryssie817 Verified Customer Verified Customer

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Total disgrace. Had my car one month for a headlight. Two weeks to get a loaner . One lie after another. Very bad service and unreliable work staff. No one helped me Had my car one month for a headlight. Two weeks to get a loaner . One lie after another. Very bad service and unreliable work staff. No one helped me . Had to go to Dana myself to get my car. All liars and no one is responsible. More

by cocozza718 Verified Customer Verified Customer

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Great work nice people fast service in and out know problems very friendly people car washed very clean problems very friendly people car washed very clean More

by douglasbartocci Verified Customer Verified Customer

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And absolutely perfect transaction. Nothing went wrong. Everything as Went as expected. Ralph oversaw the transaction from beginning to end and made sure it was perfect. Nothing went wrong. Everything as Went as expected. Ralph oversaw the transaction from beginning to end and made sure it was perfect. More

by saul3 Verified Customer Verified Customer

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Great service, great atmosphere, and the issue was found, repaired, and at a fair cost. repaired, and at a fair cost. More

by mrussodot40 Verified Customer Verified Customer

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Great service very friendly staff quick turn around time they even washed my car for me they even washed my car for me More

by gemmalina16 Verified Customer Verified Customer

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Lincoln Mercury is a terrible dealership where I would never buy a car from them again. never buy a car from them again. More

by Richard a church Verified Customer Verified Customer

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Another great service at Dana. It is always a pleasure. I highly recommend the service department here. It is always a pleasure. I highly recommend the service department here. More

by Short28729 Verified Customer Verified Customer

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