Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
137 Reviews
4.8

137 Reviews

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137 Reviews of Heather Beran

August 20, 2026

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Employee Rating

Good service advisor and good customer service from this dealer. They stand by and make sure the customer is taken care of More

by drewnjace
Service Price Transparency
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Recommend Dealer
Yes
Aug 20, 2026

Bryan College Station Toyota responded

Ensuring every service visit leaves you feeling supported is at the heart of our service department. Knowing that our advisor stood by you and took great care of your Corolla means a lot to our service team.

August 16, 2026

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Heather is a very professional service agent. She is genuinely interested in her customers. Heather is a very professional service agent. She clearly explains car problems and choices f More

by MARIANNEMAXWELL
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Recommend Dealer
Yes
Aug 16, 2026

Bryan College Station Toyota responded

Your comments about Heather’s clear explanations during the service on your Toyota RAV4 reflect how our service team values transparency. Knowing that her genuine care and professionalism left you feeling confident means a lot to our service team.

July 27, 2026

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They have a "new process" where they email you the receipt, only they didn't. Now I need to chase it down. More

by larrywestmoreland15
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Recommend Dealer
Yes
Jul 27, 2026

Bryan College Station Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Larry, feel free to contact us at your convenience.

July 27, 2026

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It was our first time to this area and to Toyota Bryan College Station. Great customer service and very helpful with setting up appointment, Mrs. Heather was very helpful, professional and very personab More

by TWOOLDNUTS
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Recommend Dealer
Yes
Jul 27, 2026

Bryan College Station Toyota responded

We’re thrilled that Heather provided professional and personable support for your granddaughter and that scheduling her appointment was seamless. Thank you for trusting our team with your Toyota RAV4, and we look forward to assisting you both again.

July 25, 2026

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This is the only place I would have my vehicle serviced. They provide top quality service at a competitive price. I know my vehicle is in proper working order when I pick it up. Bobby does a great job of ta More

by toytech1
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Recommend Dealer
Yes
Jul 25, 2026

Bryan College Station Toyota responded

Knowing your Toyota RAV4 and your other Toyota vehicles leave in proper working order is exactly what we aim for. Bobby takes pride in delivering thorough, top quality service at a competitive price. Thank you for trusting us with all three of your Toyotas.

July 22, 2026

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Heather is wonderful. Kept us well informed and worked with us to get AutoNation to come and get our and repair their error. More

by TERESAAXELSON
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Recommend Dealer
Yes
Jul 22, 2026

Bryan College Station Toyota responded

Thank you for sharing how Heather kept you informed and coordinated with AutoNation to correct their error. We’re pleased to know your Toyota was handled efficiently through her efforts. We appreciate you choosing us for your service and trust.

July 22, 2026

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Keep doing that video review after servicing! Adds a nice touch for the customer experience More

by toyota17
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Recommend Dealer
Yes
Jul 22, 2026

Bryan College Station Toyota responded

We appreciate your feedback on the video review after servicing your Toyota Tacoma. Heather and the service team are glad it adds a personal touch to your experience. Thank you for the 5-star review.

July 10, 2026

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Heather is the absolute best! She "rescued" me from a flat tire recently when my family was out of town and I didn't have many other options! She is smart and caring and follows More

by hec_jhw
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Recommend Dealer
Yes
Jul 10, 2026

Bryan College Station Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Heather and our team, and we look forward to working with you again.

July 08, 2026

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My car was serviced in a very efficient and timely manner. The only issue I had was that they installed a new battery even after we told them our existing battery was less than a year old. They should More

by bessette682
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Recommend Dealer
Yes
Jul 08, 2026

Bryan College Station Toyota responded

Thank you for the 5-star rating and for trusting us with your Toyota RAV4 service. Heather apologizes for the mix-up with your battery and appreciates you bringing it to our attention. We’re glad the rest of your visit was efficient and timely.

July 08, 2026

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Heather from service and Billy the sales manager are the best I've ever met ! They have surpassed my expectation with excellent customer service and good time management . I'm traveling and I don't want the More

by RHALL.TX
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Recommend Dealer
Yes
Jul 08, 2026

Bryan College Station Toyota responded

Our team is thrilled that Heather and Billy provided such outstanding support. They worked to reduce downtime on your 4Runner so you could keep traveling without interruption. We’re grateful for your recommendation and delighted you love your Toyota.

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