Heather Cullen | Page 107

True service I went for my regular oil change. As always, the staff is friendly and responded quickly. They completed the work in the time quoted. But the true I went for my regular oil change. As always, the staff is friendly and responded quickly. They completed the work in the time quoted. But the true service was when Heather (my service rep) came and told me that my battery failed their standard test. I then remembered that my car had been having difficulty starting a few times. I immediately had the battery replaced. Thanks to their focus on taking care of their customers, I was spared the hassle of being stranded somewhere when my battery finally failed completely. Thanks to everyone at Lou Sobh that took care of me! More

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Great service with good sense of time They not only have Great vehicle service but have good customer service. They have very friendly staff. I've always given my vehicle service at the se They not only have Great vehicle service but have good customer service. They have very friendly staff. I've always given my vehicle service at the service center only. More

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Sales and Service We have purchased two vehicles from Lou Sobh Honda. We got a 2013 Honda Pilot in 2015 and a 2010 Ford F-150 Supercab in 2017. Each time the sale staff We have purchased two vehicles from Lou Sobh Honda. We got a 2013 Honda Pilot in 2015 and a 2010 Ford F-150 Supercab in 2017. Each time the sale staff went above and beyond to get us the vehicle we wanted. The service department is outstanding. I was not a fan of dealer service department prior to doing business with Lou Sobh Honda but they have changed my mind. Shannon is my service adviser and he does a great job. I have not had an issue with any service or repair and their prices are reasonable. I even take my Ford F-150 there for service. My daughter will be needing a car soon and we will visit Lou Sobh Honda to get it for her. More

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Needed new tires on short notice I had a great experience with Heather, who was very helpful in getting us in right away having tires installed and a 4 wheel alignment. I couldn't as I had a great experience with Heather, who was very helpful in getting us in right away having tires installed and a 4 wheel alignment. I couldn't ask for better service. Thank you More

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Quick & Easy! My engine light came on Friday morning and the next available appointment wasn't until the next day at 1:30pm. I dropped my car off Friday evening and My engine light came on Friday morning and the next available appointment wasn't until the next day at 1:30pm. I dropped my car off Friday evening and received at call at 8:30 the next morning. It would be an easy fix and Heather had my car ready that afternoon! The really good news is that car pool did not suffer! More

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Great clean service department. Heather was great and very helpful in the service department. This was my first oil change after buying my new CRV and I will be back. Heather was great and very helpful in the service department. This was my first oil change after buying my new CRV and I will be back. More

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These are really nice people and that matters to me I have only had excellent experiences with the service department. Heather has always gone out of her way (she may not realize it but she is very kind I have only had excellent experiences with the service department. Heather has always gone out of her way (she may not realize it but she is very kind, very professional, and greatly appreciated), so much so that when it needed service, B 13 I brought my daughter's CR V in for the first time And, altho Heather was home with the flu, she had everything organized, appointment time, etc so that Bonnie, whom I had never met, was able to step in and manage everything. REALLY, where do you find these exceptional people? I enjoyed coffee, read my book, and my daughter's car was freshly washed and ready to go in record time. So now my Civic and her CR-V are both being well cared for at Lou Sobh. THANK YOU. More

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Lou Sobh is kind of out of the way for me, but it is worth i Everytime I come to LOU SOBH, I get the absolute best service. HEATHER CULLEN is the absolute best. I come in, I am taken care of, I am told everythin Everytime I come to LOU SOBH, I get the absolute best service. HEATHER CULLEN is the absolute best. I come in, I am taken care of, I am told everything.... good news and bad news, it is never glossed over, she is always honest with me.....if she says she will call me by a certain time, she does....she is conscious of my schedule and I just do not get service like that ANYWHERE else. Like I said, it is kind of out of my way.... I live 30 minutes away in Sandy Springs, but it is worth it More

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They saved my life!! I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a p I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a passion for excellence and are truly service-oriented, customer advocates. I have owned two Honda vehicles so far, and one of them I purchased from Lou Sobh Honda fairly recently. One of the reasons I had decided to purchase another Honda was because of the excellent service I had gotten in past years from Lou Sobh, but this recent incident put them on a level that far surpassed all other service departments. I was involved in an accident- My Honda was struck by another vehicle and I had the "repair" done by a local body shop (ABRA). A few months after the repair was completed, I took my car to Heather at Lou Sobh for a routine maintenance and alignment. She discovered a plethora of problems that were extremely dangerous and would definitely have resulted in me having a fatal accident if I had continued driving my vehicle in its state of disrepair. The other auto shop had put some after-market parts on my car that were not even designed to go on minivans, the brake line was not connected to one of the wheels, the front-end steering was about to fail and my wheel was about to fly off because the bolt had not been placed to hold it on the rod--a fatal accident waiting to happen. Chris Toomer, the service technician, was kind enough to put my car on the rack and show me the issues that needed to be addressed with detailed explanations. He has 15 years of experience servicing cars and his knowledge of auto mechanics really showed. I felt comfortable having my vehicle in his capable hands. Heather worked very hard filing an insurance supplement and getting the ball rolling for me to have these repairs done properly. It took a full week for her and the manager David, to complete the process, which involved having multiple conversations with the insurance claims rep (who was NOT on my side), and pulling records from the other body shop that had done the initial "repair", in order to get me back into a safe vehicle in working order. Heather was kind enough to give me a Honda Courtesy car during this entire process. They made the whole process seamless; Furthermore, I did not have to miss any work, as Heather picked up my car from my office early in the morning before starting her workday! Again, I am greatly appreciative to Heather, David, and everyone who played a role in my vehicle repair, and dealings with an extremely difficult insurance claims rep. It is comforting to know that there are still a few people in the world like her and the great folks at Lou Sobh, who are honest and care about their customers, and about doing the right thing for them. I have always been pleased with the customer service at Lou Sobh Honda, but this recent issue with my car and the way Heather, David and the staff under his great management handled my repair, from the initial diagnostics to fruition, more than exceeded my expectations! The honesty, integrity and true customer service that the Lou Sobh service department exemplifies is the main reason that I will continue to buy Hondas from Lou Sobh in the future. More

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First time; good experience Bought my 2014 Honda Civic a couple of months ago. It was time for an oil change and change transmission fluid. I've never used a dealer before for re Bought my 2014 Honda Civic a couple of months ago. It was time for an oil change and change transmission fluid. I've never used a dealer before for regular auto maintenance (too expensive); but decided to give them a shot. I went in on a Saturday afternoon and they were pretty busy; but were able to take me in quickly. I expected a long wait time because of the volume and the transmission service. I was there about an hour; which was not bad considering how busy they were. My Service Rep Heather was great. She was friendly and made suggestions without being pushy. She came out told me about a couple of minor things they found and let me know they would be finished soon. I really appreciated that they washed the car before returning it to me (it was covered with road salt from the recent snow and ice). Overall, I had the very good experience and will return. Thank you Heather for doing a great job! More

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