Heather Gagliano | Page 5

Russ Darrow West Bend Very fair trade in offer, very friendly staff. Clean, modern showroom. Excellent service! Went there knowing what I wanted and how much I would pay. A Very fair trade in offer, very friendly staff. Clean, modern showroom. Excellent service! Went there knowing what I wanted and how much I would pay. Also knew what I wanted for my trade in and I was very happy with both! More

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Amazing Service. Would Recommend to Everyone Heather was amazing helping me purchase my first car. She made the process easy, understandable, and enjoyable! Anyone looking for a car, go see her! Heather was amazing helping me purchase my first car. She made the process easy, understandable, and enjoyable! Anyone looking for a car, go see her! More

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Easy, Simple, Awesome! Heather was great to work with. She made the process seem easy, simple, and overall an awesome experience! Russ Darrow offered a great deal, and was c Heather was great to work with. She made the process seem easy, simple, and overall an awesome experience! Russ Darrow offered a great deal, and was competitive with their trade in value. We are beyond pleased with their service. More

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Super Heather was very nice and did not feel pressured at all into buying a car. Overall I would send customers to this dealership was treated very well. Heather was very nice and did not feel pressured at all into buying a car. Overall I would send customers to this dealership was treated very well. More

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Purchase new Tundra Sales process led by Heather went very well. She was responsive and attentive to my detailed requests. Picking up the vehicle was disappointing. I Sales process led by Heather went very well. She was responsive and attentive to my detailed requests. Picking up the vehicle was disappointing. I had a 3:00 appointment and I did not leave until 5:00. Two hours for paperwork and waiting? My second disappointment was the hard sell the business manager used for extended warranty and service options. This should be presented by the sales person during the original selling process not a last minute gun to the head approach.. More

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Car Buying Experience Not So Great I purchased a 2009 Subaru from the dealership. Upon leaving with it the car started shaking, engine light came on, and had to bring the car back to th I purchased a 2009 Subaru from the dealership. Upon leaving with it the car started shaking, engine light came on, and had to bring the car back to the dealership. (1hour from signing of papers to this happening) the dealership was great in the sense they said they fixed the problem. But not even a week after picking it up the problem started again. They charge a pretty astronomical service fee on all their cars so one would assume if you are paying this that the car would be inspected pretty darn well. Im beginning to think thats not the case and they just like to charge their customers this crazy fee. Needless to say two weeks after purchasing the car, with one week of it being at the dealership for repair, the problem still exists and i have a car that will barely run. What a great feeling. Side note: only 5 months after purchasing the vehicle the transmission was shot from the shaking they said they couldn't feel but was there the whole time! More

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Truck buying made easy Let's be honest here. Finding a new vehicle can be very difficult. One must look past hundreds of vehicles till you find that special one. When you fi Let's be honest here. Finding a new vehicle can be very difficult. One must look past hundreds of vehicles till you find that special one. When you find that one, you usually get haggled by a car sales person. Sometimes even pushed onto a different vehicle. Heather from Russ Darrow Toyota had the exact opposite approach. Heather came over by me within 5 minutes of entering the premise and gently started asking what I was looking for. By the 10th minute I was out on a test drive. As I was pulling back up to the dealership she was already waiting for me at the door, ready to answer ANY kind of question. We sat down and she told me everything I would need to know as a first time car owner, making it a breeze! Thank you Heather! More

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Courteous and informative salesperson. Heather was patient and helpful through out the sales experience that occurred over three weeks. She was very patient explaining features on the vehic Heather was patient and helpful through out the sales experience that occurred over three weeks. She was very patient explaining features on the vehicle and steps toward completing the purchase. Very pleasant buying experience. More

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Great customer service by Heather We had a great experience purchasing our 2018 RAV4 SE vehicle from Heather and the gang at Russ Darrow West Bend! At no time did we feel pressured or We had a great experience purchasing our 2018 RAV4 SE vehicle from Heather and the gang at Russ Darrow West Bend! At no time did we feel pressured or disrespected. We appreciate the time taken to answer our questions on financing and vehicle operation/amenities. We definitely would purchase another vehicle in the future from Heather and highly recommend this dealership to others! More

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Highlander Purchase Had a very friendly, informative and smooth transaction with our recent purchase. The negotiations were very fair and went very smoothly. The sales p Had a very friendly, informative and smooth transaction with our recent purchase. The negotiations were very fair and went very smoothly. The sales person was very accommodating. More

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