Noah Luckiesh

I had a fantastic experience working with Abdel at Russ Darrow Toyota in West Bend. Abdel was kind, professional and extremely pleasant to work with. I would absolutely recommend to my friends and family! Darrow Toyota in West Bend. Abdel was kind, professional and extremely pleasant to work with. I would absolutely recommend to my friends and family! More

by ALLIFRANCIS Verified Customer Verified Customer

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Great, friendly, helpful! I’m happy with my experience & my new baby! Many thanks Klinton S. & team. I’m happy with my experience & my new baby! Many thanks Klinton S. & team. More

by TRAVIS_BYRD Verified Customer Verified Customer

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Didn't have Noah, had Klinton Stoffel, and he was excellent Have bought from this dealership before, and would do so again excellent Have bought from this dealership before, and would do so again More

by BILLYBLACK832 Verified Customer Verified Customer

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Klinton was absolutely fantastic to work with. He was very professional and not pushy at all. He answered all of our questions the best he could or took the time to find out an answer. I would 100 He was very professional and not pushy at all. He answered all of our questions the best he could or took the time to find out an answer. I would 10000% work with him again and recommend him to anyone in the market. I have had a lot of poor experiences at dealerships but the crew at Russ Darrow Toyota was fantastic. Thank you Klinton and Janessa! More

by RYANBLAIR2013 Verified Customer Verified Customer

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From the test drive to the delivery of my new Tacoma this dealership was great to work with. Would definitely recommend. dealership was great to work with. Would definitely recommend. More

by RCTFINLEY Verified Customer Verified Customer

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Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships easy, no mindless waiting like at other dealerships More

by Michael Aguirre Verified Customer Verified Customer

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Courteous, informative. Popcorn was good also. I did notice a shudder in the transmission. I'll have it checked soon. Popcorn was good also. I did notice a shudder in the transmission. I'll have it checked soon. More

by beartick1 Verified Customer Verified Customer

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They were fantastic as always. Bought many cars from them and the experience is always great! Bought many cars from them and the experience is always great! More

by Joann Verified Customer Verified Customer

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On Saturday, I test drove a vehicle at Russ Darrow West Bend Toyota and scheduled a follow-up appointment for Monday at 5:15 p.m. At 11:30 a.m. on Monday, the salesperson texted to say another customer was Bend Toyota and scheduled a follow-up appointment for Monday at 5:15 p.m. At 11:30 a.m. on Monday, the salesperson texted to say another customer was coming in at 2:00 p.m. to look at the same vehicle and asked if I could arrive before the other customer. I explained that I live over an hour away and could not come sooner, but I offered to purchase the vehicle immediately at full asking price over the phone. He said he would look into it, and after about 30 minutes, he called back. I was told that would not be possible because the other salesperson had a long-standing customer coming in, and management was “old school” and preferred that a payment be completed in person. I told the sales person that only accepting payments in person was unreasonable, the same car was available at other dealerships, I was not in a rush to buy the car so I was not going to drop everything and race to the dealership to pay in person. Later, the sales person texted me and said the other customer was not planning to buy the vehicle and that I should still come to my 5:15 appointment. I did not respond but had already decided I would not buy a car from Russ Darrow. Then about an hour before my appointment, I was informed the vehicle had been sold. I was then offered assistance finding another vehicle but I said no, I did not want to do business with them after what happened. Next, I was offered a discount of $1000 on the vehicle they would find me. I again said no. Later, the general sales manager texted me and said “The choice to not hold the vehicle until you were able to come in tonight was not meant to show preferential treatment to any other customer. If you would’ve arrived before the vehicle was sold, you would’ve been given the opportunity to purchase the vehicle also.” To be clear, I never asked that the vehicle be held. I offered to purchase it immediately at full price. What is even more frustrating is that their own website, says “ Welcome to the future of car buying. You can now buy your dream vehicle 100% online through our Darrow Express program. The entire car buying process can be done from the comfort of your home, without ever having to leave your couch to visit the dealership.” You can now buy your vehicle online with Darrow Express! I asked the general sales manager if there was no preferential treatment, then why was that option not extended to me? He has not answered. More

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We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future. We always feel confident with the cars. We will continue to come here in the future. More

by eric-carlson Verified Customer Verified Customer

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