Heather Gagliano

Heather went above and beyond to make the transaction as smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it. Heather is the reason why we will come back when it’s time to get a new vehicle again!! More

by TRK1145 Verified Customer Verified Customer

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Everything about the process went smoothly. It was as stress free as buying a car can be. It was as stress free as buying a car can be. More

by mmmolas Verified Customer Verified Customer

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Heather and Janessa were lovely to work with! I would absolutely buy from them again. I would absolutely buy from them again. More

by KellyRabolt Verified Customer Verified Customer

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Very nice and helpful I will come here for my next car Ok Enough already Enough already More

by suzmaples Verified Customer Verified Customer

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I want to say how disappointed I was in the process of getting my car from you. I did call and left a voicemail asking the manager to call me to talk to him about my experience. I want to start with the f getting my car from you. I did call and left a voicemail asking the manager to call me to talk to him about my experience. I want to start with the fact the we have not purchased a new vehicle for well over 10 years. It is quite obvious that in that time things have changed a lot. We had found the car online and set up an appointment with heather to look at the vehicle. The price as well as car information was all online. We got to the dealership, test drove the vehicle and decide to purchase the car.There were no stickers with the purchase price on the car so I assumed it was the price that i saw online that morning was the cost of the car. I was under the impression that the price online what the price I would be paying. When Heather showed me the balance due it didn’t seem that what was online and the total she gave me was correct. When I questioned she told me the cost of the car was $21, 973. When I was looking at the car the cost was $21,793 ( I believe that’s what is was). When I questioned her she said that the cost was $21973. I showed her what I had on my phone and she told me that the price went up since the car had been detailed. Again, it has been a long time since I purchased a car but I can’t believe that is how you do business. To add to my frustration I confirmed that there were 2 key fobs and she just looked at me and said no. Only one. It is going to cost me $250.00 to get a second one. I know that at anytime we could have ended the transaction, and am upset that I didn’t make someone explain to me how you can just randomly change the price of your used vehicles. Heather wasn’t rude, but it seemed that she didn’t care one way or another. She acted offended when I showed her the price was different that I had online than she had I’m not sure if this is how your dealership is. run, but I was very disappointed in the entire process. I will tell you that I don’t believe I would come back your dealership. More

by Brigid Verified Customer Verified Customer

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Tactful courteous and professional very impressed Heather and Janessa did an outstanding job they are both very caring great experience. and Janessa did an outstanding job they are both very caring great experience. More

by sjbkrueger Verified Customer Verified Customer

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We always have a a great experience with Russ Darrow Toyota! From start to finish everything went very smooth and seamless and we would highly recommend Russ Darrow to any of our friends! Thank for maki Toyota! From start to finish everything went very smooth and seamless and we would highly recommend Russ Darrow to any of our friends! Thank for making our car buying experience so GREAT!! More

by PAUL@T3MFG.COM Verified Customer Verified Customer

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Great experience and the entire team were courteous and helpful. Will definitely be my dealer for life. helpful. Will definitely be my dealer for life. More

by ERIC.DOTSON Verified Customer Verified Customer

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Heather showed us two trucks and and said take them out for a test ride, no pressure in buying for a test ride, no pressure in buying More

by bigdoggsp1 Verified Customer Verified Customer

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Heather was responsive and communicated to us well throughout the process of locating the new car we were looking for throughout the process of locating the new car we were looking for More

by Amymcmullen Verified Customer Verified Customer

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