Heather Phillips | Page 3

All work wqas completed as requested. No problem found afterwards. Service manager was very helpful with updates during my waiting. No problem found afterwards. Service manager was very helpful with updates during my waiting. More

by RLHOLLA Verified Customer Verified Customer

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This is my first negative experience with the Service Dept. I went in for a tuneup, oil change, tire rotation and brakes. Immediately I was given a list of recommendations for service. I noticed a cou Dept. I went in for a tuneup, oil change, tire rotation and brakes. Immediately I was given a list of recommendations for service. I noticed a couple of them I had done last visit. It would have cost $500 so I’m glad I noticed. When I questioned Heather she said she hadn’t checked my records before recommending the services. Then I was told I needed tires. In hindsight I should have gone and verified because now I’m questioning whether that was even necessary. My car was there for 3 days (one of which was my fault because I had a conference and couldn’t get there). When I picked up my car (after spending $3800), I got out on the highway and my car was making horrible road noises, and then I discovered my tire pressure was 48 and it should have been 35. I called and was told to just pull back around. I had to be in Tulsa for an appointment so that wasn’t an option. I then called back and spoke with Brandon who told me this wasn’t a big deal and to come back before 5. I ultimately went to another shop and got that corrected. The next thing I noticed was the oil change sticker had not been replaced so I’m not even sure I got an oil change but I paid for one. Now I’m getting emails saying they want to buy my car. I won’t use Melton again. More

by MMMEMPHIS Verified Customer Verified Customer

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This was my second visit at Melton and I will no longer be going anywhere else! The girls at the front desk are so kind and sweet. The maintenance guys are great and don’t try to get “sales” oriented when be going anywhere else! The girls at the front desk are so kind and sweet. The maintenance guys are great and don’t try to get “sales” oriented when informing you about your vehicle services. It has the small town charm to it and I have felt welcome both times! More

by MCKENZIELP Verified Customer Verified Customer

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Always OUTSTANDING service from the Melton team. Best prices and excellent customer service. I highly recommend them for all of your auto needs. Best prices and excellent customer service. I highly recommend them for all of your auto needs. More

by ROBINSONSTEVE74 Verified Customer Verified Customer

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The purchase & delivery of my vehicle was frictionless from start to finish. Melton made my truck buying experience an absolute breeze. The salesperson Baley was very knowledgeable, the manager Mike was q from start to finish. Melton made my truck buying experience an absolute breeze. The salesperson Baley was very knowledgeable, the manager Mike was quick and efficient, and the delivery from the team was great. I will be recommending people to buy and service here indefinitely. More

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They always do a great job at Melton, they are the nicest people you can have do the service on your vehicles. people you can have do the service on your vehicles. More

by Rbrockpi Verified Customer Verified Customer

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It was a great experience I have been going to patriot dodge for my normal services for my truck when they change their policy for needing to schedule an appointment for the service then I came to melton dodge for my normal services for my truck when they change their policy for needing to schedule an appointment for the service then I came to melton and had a great experience with my service thanks to heather wish I would had purchase my truck here instead of patriot dodge More

by KENNYTUNGATE Verified Customer Verified Customer

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very good very good very good very good very good very good very good very good good very good very good More

by RYAN@NEELYAGENCY.COM Verified Customer Verified Customer

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They were very nice to work with, courteous and knowledgeable. Work was done exactly as they said!! Good job 👍… knowledgeable. Work was done exactly as they said!! Good job 👍… More

by SYVIE49 Verified Customer Verified Customer

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Both Branden and Heather communicated clearly and frequently with me throughout the service process. They were patient with my questions and flexible with my needs, particularly with the loaner vehi frequently with me throughout the service process. They were patient with my questions and flexible with my needs, particularly with the loaner vehicle I was provided. More

by tmterral Verified Customer Verified Customer

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