Heather Phillips | Page 32

Care for customer and job seemed to be high on list. Communication to us the customer could have been better. Knowledge of issue was a mystery to all. Difficulty obtaining the correct part was very time Communication to us the customer could have been better. Knowledge of issue was a mystery to all. Difficulty obtaining the correct part was very time consuming More

by Charles & Angela Verified Customer Verified Customer

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This was my first visit. Branden had greeted me kindly and immediately, took my information, told me it would be about 35 mins. and I sat and waited. I learned of your oil ch Branden had greeted me kindly and immediately, took my information, told me it would be about 35 mins. and I sat and waited. I learned of your oil change special on FB with high compliments. Heather approached me later and said I had an oil leak. I declined service since my driveway didn't reflect an oil leak. Upon payment I learned that I received synthetic oil after questioning the price of putting synthetic oil in my 2nd vehicle which requires it. When I came in I wasn't told that I was getting synthetic oil, the brand, the weight or the special price and only the price was reflected on my sales ticket. After arriving home, I thought I'd better check the oil level so that I could monitor this apparent leak. I did see oil all over and the oil level was well above the full line. Yes I did have the car on a level surface and I did give it about 20 minutes to cool, Also I saw that fluids were checked on the general inspection sheet, but my windshield washer fluid was below low. I called and then brought my vehicle in the next day. Branden greeted me and assured me that they would lower the oil level. The second sales bill did have the information about the oil and at no charge. I will still need to add some windshield fluid to the reservoir, but I'm satisfied with the oil level. I'm hoping that all the other inspection was actually good. My husband passed away a few months ago and now I have to trust in people to do what they say. An old woman is an easy target to be taken advantage of, which I've already had to experience a few months ago. More

by LYN040 Verified Customer Verified Customer

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Check in was quick and easy. No appointment oilchanges are a big plus. Heather was great and kept me informed about the progress. She's a great asset to your service dept No appointment oilchanges are a big plus. Heather was great and kept me informed about the progress. She's a great asset to your service dept More

by MONTY.JINKS Verified Customer Verified Customer

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Heather communicated so well on the progress of my vehicle. Giving updates as they became Available. vehicle. Giving updates as they became Available. More

by BUILDINGPROSINC Verified Customer Verified Customer

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As always the folks at Melton’s dealership took very good care of me and my Ram. Got the service done very fast and went above and beyond what I expected! care of me and my Ram. Got the service done very fast and went above and beyond what I expected! More

by Tony M Verified Customer Verified Customer

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Very professional and courteous. I am accustomed to the 10 minute oil changes, but although it took a little longer, I enjoyed the experience very much. The waiting area is comfortab I am accustomed to the 10 minute oil changes, but although it took a little longer, I enjoyed the experience very much. The waiting area is comfortable, and I enjoyed some conversation. I’ll be back! More

by RAY.DARNELL Verified Customer Verified Customer

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Heather is terrific! I really enjoy working with her. The service I get at Melton is top notch. I really enjoy working with her. The service I get at Melton is top notch. More

by COWBOYJAKE00 Verified Customer Verified Customer

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Great and friendly team! Would highly recommend for a quick and easy, customer-friendly oil change! Would highly recommend for a quick and easy, customer-friendly oil change! More

by Megsily Verified Customer Verified Customer

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Always welcoming with efficiency and excellent service. I highly recommend! They make servicing my vehicle so much better! I highly recommend! They make servicing my vehicle so much better! More

by LAYLAFREEMAN Verified Customer Verified Customer

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Great people and awesome service! Thank you for getting us in and out. Thank you for reminding us of upcoming appointments. Thank you for getting us in and out. Thank you for reminding us of upcoming appointments. More

by PRIMEERECTOR Verified Customer Verified Customer

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